Question about Whirlpool ED2FHEXN Side by Side Refrigerator

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My whirlpool side by side mode ED5FHEXNS00 (bought 2004) freezer stops cooling to 0 degree F. It only cools to the same temp as the refrigerator compartment. It does not cycle off and is working all the time today. I can also hear a ticking sound every few minutes. Not sure where the sound comes from. Any ideas of what went wrong? All the frozen foods are thawing now. please help!

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The evaporator coil behind the cover on the back wall inside the freezer will ice up under normal conditions. Every 8 to 10 hours for around 20 minutes the defrost timer (or in most newer models the electronic adaptive defrost control) will turn the defrost heater on to melt the built up ice. There is a defrost thermostat which prevents the heater from overheating the freezer by breaking the heater circuit when the temp reaches close to 32 degrees F. The entire cooling system shuts off during the defrost cycle and starts back when the timer advances through the cycle.

If this ice is not melted it will continue to build up until the air can't flow over the coil to circulate the cold air through the freezer and into the fridge. The temperature change in the fridge is usually noticed first followed by the freezer.

If the defrost thermostat is bad, it can prevent the heater from coming on OR it won't turn the heater off when it gets too warm. It is clamped to the evaporator coil at the top to sense the temp. If it appears to be misshapen it is bad.
With an ohm meter it should show continuity when cold and none when warm.
You can also bypass(disconnect the two wires plugged into it and twist them together) the thermostat to see if the heater comes on then. If it does then you know the thermostat is bad and needs replaced.


The defrost heater is located on the evaporator. It is in a tube which is at the bottom and can also go up the sides of the evaporator. On some types you can see a burnt spot if it's bad. With an ohm meter it should show continuity from end to end when disconnected from the wiring in the freezer. You can also test the wiring for voltage when it's in the defrost mode.

If you have a defrost timer you can test it. It can be located under the fridge behind the kick panel on the front. Some are in the fridge with the controls at the top. You can turn the defrost timer till it clicks and everything shuts down. The heater should now come on. If it does, replace the timer because that means the timer is not running. If it doesn't, check the heater and defrost thermostat. Turn the timer again till everything starts back up to end the defrost cycle.

If you have an adaptive defrost control instead of a timer, replace it if the heater and thermostat test good. It is located in the fridge with the controls in some models and on the back in others.
Part 6 on this diagram is your defrost control. If it is where the clicking is coming from it's probably bad. It controls the defrost cycle

Posted on Jan 02, 2011

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Your Refrig/freezer should be set as follows:

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Freezer: temp should be -5 to 6 degrees Fahrenheit. Ideal temp is 0 degrees.

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Don't procrastinate because a water heater and Refrig/freezer are the 2 largest energy users in your home- they run 24 hrs a day.

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