Question about DISH Network IR Remote Control

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I need to reprogram my dishnetwork remote control

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Hello, this is Cheri Torres with DISH Network customer service. I came across your issue and wanted to see if i could help you resolve this. If you remote is not controlling your receiver functions such as changing DISH channels, bringing up the program guide, and bringing up your DISH menus you will need to get your remote readdressed to your receiver. There are a few different steps for addressing your DISH Network remote to your receiver box and I will list them here for you. I hope you find these instructions useful in resolving this issue.:) If you have any further questions or concerns feel free to post back here or you can email me at

Steps for addressing your remote to your DISH Network receiver box.

  1. Go to System Info scree. In order to get into your system info screen you can either press the system info button on the front of the DISH receiver box, or you can press the power button once and then the up arrow button once on the front of the receiver box. If both of these options are not working you can also open the little door on the left side of your DISH box and pull out your smart card. You do no need to reinsert your smart card until you have addressed your remote completely.
  2. Once you are in the system info screen you should see primary remote address (TV1) and secondary remote address (TV2).
  3. Hold down the SAT button until all mode lights light up.
  4. Enter a number between 1 and 15 using the numeric keypad on the remote.(Make sure to change the remote address to a different number then what is listed in the white box).
  5. Press the pound (#) button
  6. Once the SAT button blinks three times, press record three times. Note: If successful the number selected in step 3 will appear in the System Info screen under Remote Address.

Posted on Jan 02, 2011


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