Question about DISH Network ViP722 DTV Receiver / 350-Hours Video Recorder

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MY DVR WILL NOT RECORD WHEN MY TV IS TURNED OFF

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Hello, this is Matthew Gonzales with DISH Networkhere. First thing I would check is the daily schedule, (press the DVR button3 times on your remote). You should be in a screen that has all showsthat are/were scheduled to record. If you select one of the events, itwill say why it did not record/why it was skipped. When the receiver isturned "off" it should be in standby mode, and your recordings shouldnot be skipped. The next step is to trydoing a hard reset on the receiver. To do a hard reset, you will unplug thereceiver from the power outlet, leave it for 15 seconds, then plug it back in.After doing this, your receiver will go through a rebooting process which takesabout 5 minutes. If the receiver is still not working properly, I willneed to dig a little bit deeper into the issue. Please feel free tocontact me at matthew.gonzales@dishnetwork.com

Posted on Jan 03, 2011

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