Question about Microsoft Zune JS8-00001 Digital Media Player

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Have a 80 GB Zune. It froze one day and was showing the message 'Connect the player to your PC'. I did that but then some error message started appearing in the Zune PC software. I tried formatting the Zune but now whenever I restart, it shows error 5 - Contact support. Any idea if i can fix this on my own without sending it to Microsoft.

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Try the reset procedure...

hold the back button and the up button until you see the Zune logo then release. if this doesnt work then you are going to have to reset your Zune....however this will loose all the data on the zune so your music/movies will be completely gone. you are going to need to press and hold the back and up button until the zune logo appears then hold the back,play/pause, and the center button until you see "please wait"

Posted on Jan 02, 2011

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Posted on Jan 02, 2017

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I am getting the below error message in zune 80 GB player. 5 Contact support Contactez le support technique Ponte en contacto con el servicio de soporte


Try holding up and back at the same time until the zune resets. Mine has had that same problem, and I end up resetting it a few times and eventually it works. You will then have to connect it to a computer to reload the firmware and your media.

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Yes. There are several solutions to this. Rather than retype them, you may want to check out the forums at www.zune.net or support.microsoft.com.

Most likely you'll have to remove the Zune software from the PC, re-install it, reset the Zune.... I think you get the picture.

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