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Every time I try to open office documents my palm cuts out and the red palm comes on screen and the black palm. After that I tried to transfer documents to documents to go. I have done this many times and now I can not.

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  • clement916 Jul 08, 2008

    now I can not tranfer documents to documents to go

  • clement916 Jul 08, 2008

    I tried again and I still can not tranfer. Maybe I am not hard reset correctly

  • clement916 Jul 08, 2008

    I can not get the computer to tranfer documents to documents to go in the computer

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Try doing a hard reset on your palm, seems there a problem, so it basicly restarts when you try to open one? try a hard reset it should restore everything to defaults

Posted on Jul 08, 2008

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Hello clement!!


try resetting once and let me know!!

Posted on Jul 08, 2008

  • Kanth raj
    Kanth raj Jul 08, 2008

    Press and hold the Power button up top, then tap and release the tiny
    "Reset" button in the back of the unit. Two screens will show up: the
    first one will have an organge Palm logo on it and will disappear after
    a short time. The second will have a large grey-colored Palm logo. When
    you see the second screen, release the power button.



    If you did it correctly, you'll have a warning screen asking you in
    five languages, "Erase all data, Y/N?" Press the up direction on the
    5-way navigator pad in front and it will do its thing, erasing and
    reinstalling the original programs.

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What model is your Palm PDA?

Posted on Jul 08, 2008

  • Matt Jurach
    Matt Jurach Jul 08, 2008

    Also, are you using Docs To Go? If so, which version?

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