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Hi, I have an ASUS W1000 laptop and I am having problems with the CD/DVD drive. The computer can still read the hardware as I have uninstalled it and the restart automatically reinstalled the drive. However, it does not recognise any disks: blank, data, audio or DVD. I'm not sure when it stopped reading them but i know it recognised original copies after failing to read copied data discs. I'm guessing its a hardware fault but need some assistance in finding a solution. Make and model of optical drive: TOSHIBA ODD-DVD SD-R6372. Thanks

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I suspected I might. Thanks for confirming.

Posted on Jul 09, 2008

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My Solution is to purchase an external dvd writer and use that as the internal onse dont last long as the heat from the laptop can cause problems to the connectors to the dvd burners.

hope this will help.

Posted on Jul 09, 2008

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Posted on Jan 02, 2017

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My dvd drive cannot read the datas.it is not working properly.


Hi,
Please try uninstalling the DVD drive you can do that from the device manager.
Then from the control panel, select 'add new hardware'. Select 'CD/DVD drives', and reinstall it.

Hope this helps?
Have a great day.

Jun 10, 2011 | ASUS DRW-1814BL Internal DVD Drive

1 Answer

Hi, my drive doesnt read any dvd's/cd's


make sure that the dvdis getting enough power test all leads that are attached to the dvd burner including electical extensions and make sure they have a secure connection or just replace them there might be bad/faulty or your drivers may have been corrupted or you might have a virus run your antivrus program you might have to physically unplug the leads for this cd/dvd burner then plug them back in this should activate the found new hardware wizard or you might have to uninstall then reinstall your DVD/CD or uninstall the driver then reinstall for this device click start control panel administrive tools,computer management,device manager scroll down cd dvd rom drives right click you can you can update driver,roll back driver,or select properties general troubleshoot, select driver click to reinstall drivers click update driver or uninstall then reinstall Click start control panel administrive tools,computer management,device manager scroll down cd-dvd rom drives you might see a yellow question mark ? right click you will have options to update driver,roll back driver,or select properties general troubleshoot, select driver click to reinstall drivers click update driver or uninstall then reinstall if this does not fix the problem it might be a registry problem if you cant see your disk drive in windows explorer
Close all open programs

Click on Start, Run, and type regedit and press Enter
Click on the plus signs (+) next to the following folders

HKEY_LOCAL_MACHINE

SYSTEM

CurrentControlSet

Control

Class

{4D36E965-E325-11CE-BFC1-08002BE10318}

This folder is the DVD/CD-ROM Drive Class Description in the registry. Look for any of the following names in the right hand column.

Upper Filters

Lower Filters

Upper Filters.bak

Lower Filters.bak
If any of the above keys shown in step 4 are listed, right-click on them and choose Delete

After deleting the keys, close the registry editor
Reboot your computer

Open My Computer and check to see if your CD or DVD drives have returned. You may also want to open Device Manager and verify that the yellow exclamation and error code on the CD or DVD drive is gone.
hope this helps
don

Feb 25, 2011 | ASUS Computers & Internet

1 Answer

Hi my LG DVD writer is not read the DVD and CD pl help me in this


you might have to uninstall both the dvd/cd + its drivers then reinstall them actually unplug the cd/dvd from its power cable then restart your computer plug it back in your computer should activate found new hardware wizard or
control panel admistrive tools,computer management,device manager scroll down cd dvd rom drives right click you can you can update driver,roll back driver,or select properties general troubleshoot, select driver click to reinstall drivers click update driver or uninstall then reinstall
hope this helps

Nov 29, 2010 | LG GH22NS50 22X DVDRW SATA Drive OEM...

1 Answer

Hi could anyone tell me why my asus x50rl series laptop has stopped reading discs all suggestions would be greatfully recieved as trying to put our wedding pictures disc on my laptop


1) The optical eye that reads the disks is dirty. The laser optical eye is located down in the bottom of the optical drive.
Drive open, use short bursts of air from a can of compressed air for computers.
There are disk cleaners sold also.

2) Windows needs to be slapped around a little. The DVD super multi dual layer drive in the Asus, isn't recognized by Windows anymore. Sort of like it forgot. (Who?)

A) Right-click on My Computer. (Start > My Computer)

B) Left-click on Properties at the bottom of the menu list.

C) Left-click on the Hardware tab

D) Left-click on Device Manager

E) Left-click on the + sign next to DVD/CD-ROM drives

F) Right-click on the name of the drive

G) Left-click on Properties

H) Left-click on the Driver tab

I) Left-click on Uninstall

A warning will pop-up, "Warning you are about to uninstall this device" , and so forth.
It's okay. Click on OK.

Close all windows until you are back to the desktop screen.
Restart your computer.

Once Windows has loaded you should see a pop-up, "Found new hardware", and perhaps another one, "Found XXXXX DVD R/W drive"

Windows has Thousands of generic drivers. You are just forcing it to match one up. It also has THE driver for that DVD supermulti dual layer optical drive, and since it's the best match, Windows will use it.

Windows just gets Old Timers, what can I say? lol!

Nov 04, 2010 | Acer AOpen MX 400-A (32 MB) Graphic Card

2 Answers

DVD ROM ASUS-E616P2 NOT FUNCTIONING


Hi,

If it is not Reading anything on cd then visit service centre and get it checked,it a hardware problem.

Nov 02, 2009 | ASUS DVD-ROM Drives, DVD Readers: E616P2...

2 Answers

My computer cannot detect cd/dvd inserted


Right-click on my computer, go to 'Manage'. It opens a window, click on 'Device Manager' on the left. On the right, click on 'DVD/CD-ROM Drives'. If it shows your DVD drive, then right-click on it and select 'Uninstall'. Once it has uninstalled, Right-click on your computer name(near the top on the right, above the word 'Computer') and select "Scan for hardware changes". It will re-detect your CD/DVD drive and re-install it. If it cannot find your DVD drive, then you will need to purchase a new one. If it still does not read CD's then try updating the firmware.

Also try physically re-seating the drive by taking it out and putting it back in the PC.

Sep 08, 2009 | Computers & Internet

1 Answer

HL-DT-ST DVD RAM GSA-T20N ATA Device error code 10, Laptop cant read DVD and doesn't acknowledge that there is a disc in the computer, and it even says that the driver is up to date and functional. HELP?


hi,

Error Code 10. The device is not installed, The Device Has A fault, The devices driver is not installed correctly.

Possible Solutions:- Uninstall the device, and re-install it using the device manager, Or Add new Hardware wizard, After uninstalling.
Does the drive read a CD ? this would eliminate the Cd reading. As the dvd uses a different or power increased laser beam. Do you have a good program installed for reading DVDs ( Power DVD Or Similar )

Mike @ compurepair.

Jun 12, 2009 | Gateway Computers & Internet

3 Answers

My laptop Not reading any CD/DVD


Go to Device Manager by "right-clicking" on "MY COMPUTER", and choose "MANAGE". Once the new window comes up, look for "DEVICE MANAGER" on the left hand side of the screen and click on it.

On the right hand side of the screen you will see a long list of items, look for DVD/CD DRIVES and click on the + sign next to it to expand that list. Now look for your DVD/CD drive and right click on it and choose uninstall. Then restart your computer, when it restarts it will say "FOUND NEW HARDWARE, ATTEMPTING TO INSTALL" wait for it to finish and tell you that it's ready and try to insert a disc. If it does not read it, the Drive might be bad so you might have to replace it...Good Luck!

Dec 02, 2008 | Computers & Internet

2 Answers

Detects CD but not DVD


Hi Chopadepve,

Please try this method but be more careful during working out on it:

Since your DVD drive reads cd's, but not dvd's It shows that the hardware works fine. Now we need to Edit the Registry to fix this problem.

1) click the start menu
2) click on "run"
3) type "regedit" and click ok
4) go to string key "HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}
5) delete "upper filters" and "lower filters" in the right side window.
6) right click my computer in the start menu.
7) click properties
8) go to the hardware tab
9) click device manager
10) expand the dvd/cdrom drives
11) right click the dvd rom and click uninstall
12) Reboot PC

Windows should automatically install a clean ROM drive after the reboot otherwise Open the device manager window and click "scan for hardware changes". DVDs just read fine if you have the correct DVD decoders.

If no luck then might be DVD read head wiped out.

Regards
ELLIN

Sep 12, 2008 | Computers & Internet

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