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My Acer Aspire One D250 is stuck on the Windows XP loading screen. I have tried unplugging it and plugging it back in again, and have even taken out the battery and just plugged the power cord into it. I've also tried going into safe mode and it gets stuck on the welcome screen. This model has NO CD-DRIVE. I've had this laptop for about 10 months and have had no problems until now. There was a lightning storm the night before this happened and it was on and plugged in. What should I do?

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Hi Mimi,

If you can live with losing all the data on the netbook, you can reset it to factory original by pressing and holding alt + f10 right after you power it on. This will trigger the Acer e-recovery management utility which will allow you to reset it. If you do this, you will lose all data on the pc. If this is a problem, you may have to take it to a service shop to have your data backed up first. Also, if you can't get the alt+f10 thing to work, you can take it to an Acer authorized service centre and they can send it to Acer for warranty repair as it is less than 1 year old. Acer normally does not cover software issues, but if alt+f10 doesn't work, it could be an issue they will cover under warranty.

Hope this helps!

Regards,

Joe

Posted on Jan 02, 2011

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1. begin with the D250 powered off ...
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