Question about Xerox DocuColor 12 Color Copier
Is there any way to overide these two service messages:
1) Replace Transfer Belt Cleaner 2) Replace 2nd Bias Transfer Roll
without calling for Xerox service?
No unfortunatly. That is done in the diagnostic mode on the 3535, and that is propritary sofware where the diagnostics has to be accessed with a laptop that has that software loaded onto it.
There are some resets you can do, but they wipe out all the NVM inforamtion. Once those numbers reach a certain level, they have to be reset via a laptop.
Now that being said, once it is accessed, the service rep CAN change that threshold to a much much higher number so you can run the parts to failure, which is more realistic.
Those parts are very easy to replace. And can be purchased from a business called The Parts Drop, Google that business and talk to Britt. No I do not work there, but have dealt with them for years and they are very professional and exceptionally honest.
Posted on Jul 10, 2008
a 6ya Technician can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repair professionals here in the US.
click here to Talk to a Technician (only for users in the US for now) and get all the help you need.
Posted on Jan 02, 2017
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