Question about Xerox DocuColor 12 Color Copier

1 Answer

Xerox DC3535 Color Copier

Is there any way to overide these two service messages:
1)  Replace Transfer Belt Cleaner 2)  Replace 2nd Bias Transfer Roll
without calling for Xerox service?

Posted by on


1 Answer

  • Level 3:

    An expert who has achieved level 3 by getting 1000 points


    An expert that got 10 achievements.


    An expert that got 5 achievements.


    An expert whose answer got voted for 500 times.

  • Master
  • 2,072 Answers

No unfortunatly. That is done in the diagnostic mode on the 3535, and that is propritary sofware where the diagnostics has to be accessed with a laptop that has that software loaded onto it.
There are some resets you can do, but they wipe out all the NVM inforamtion. Once those numbers reach a certain level, they have to be reset via a laptop.
Now that being said, once it is accessed, the service rep CAN change that threshold to a much much higher number so you can run the parts to failure, which is more realistic.
Those parts are very easy to replace. And can be purchased from a business called The Parts Drop, Google that business and talk to Britt. No I do not work there, but have dealt with them for years and they are very professional and exceptionally honest.

Posted on Jul 10, 2008


1 Suggested Answer

  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

Hi there,
Save hours of searching online or wasting money on unnecessary repairs by talking to a 6YA Expert who can help you resolve this issue over the phone in a minute or two.

Best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.

Here's a link to this great service

Good luck!

Posted on Jan 02, 2017


Add Your Answer

Uploading: 0%


Complete. Click "Add" to insert your video. Add



Related Questions:

1 Answer

What does a second transfer bias roll do

It simply drives the transfer belt which is required to lay the image down on the paper.

Depending on which Xerox product you have would depend on whether a service tech is required to replace one that has failed or whether it is a roller that can be easily replaced by a non tech saavy individual.

I hope this helps...

Mar 09, 2015 | Xerox Phaser Office Equipment & Supplies

1 Answer

Need to replace transfer belt cleaner and 2nd bias transfer roll

Both are probably still good but the HFSI (High Frequency Service Item) counter needs to be reset. Unless something has changed with them that has to be done with the service laptop hooked to machine with a serial cable and using M24 diagnostics.

Jun 20, 2012 | Xerox WorkCentre M-24 Color Copier

1 Answer

Sharp line on print, even all new drumbs

Is it on prints and copies? Or just prints or just copies.
There are 4 likely causes if the line is on both prints and copies. 1 The transfer belt has a scratch on it. 2, The Transfer belt cleaner, called the IBT cleaner is worn, or the fuser has a cut in one of the rolls. Also the 2nd BTR roll located on the left hand door may be damaged.
If the problem is only with copies, then the scanner glasses or mirrors are dirty.

Mar 26, 2011 | Xerox WorkCentre M-24 Color Copier

3 Answers

I have a Xerox workcentre 7345 and reported that the transfer belt cleaner needed to be replaced. I replaced it and the message is still appearing.

Hi, In my printer Xerox 7245 display it appears Replace Transfer belt error. So please guide me how to reset value without replacing ETB

Jan 14, 2011 | Xerox WorkCentre M-24 Color Copier

1 Answer

Hie,am looking for a xerox M24 transfer belt at a cheaper price.Can you please help.Peter

One of the best prices I have seen and they have the best aftermarket support for Xerox.

Good Luck with your Xerox and Thank You for using Fixya.

Jan 11, 2011 | Xerox WorkCentre M-24 Color Copier

1 Answer

I replaced transfer belt cleaner and 2nd bias tranfer roller. need to reset consumable counter. how can this be done.

if both parts have been replaced then the Eng that have been onsite have to reset those values. Their are possible but required technical knowledge as their done on a Special Diagnostics menu on the device.

Oct 04, 2010 | Xerox WorkCentre M-24 Color Copier

1 Answer

Docucolor 3535 Second Bias Transfer Roll - Replace Soon

Just plug the new one.
But you wil need to reset with diagnostic programme.

Jul 04, 2009 | Xerox DocuColor 3535 Copier

1 Answer

How do i reset the second bias transfer roller on a Xerox 3535

I am afraid you will have to call in a qulified xerox technitian to reset the second bais transfer roll. It need to be done via a laptop connected to the m/c. The laptop needs to have a special program which only xerox techs. have in there possetion.


Jun 02, 2009 | Xerox DocuColor 3535 Copier

Not finding what you are looking for?
Xerox DocuColor 12 Color Copier Logo

513 people viewed this question

Ask a Question

Usually answered in minutes!

Top Xerox Office Equipment & Supplies Experts


Level 2 Expert

97 Answers


Level 1 Expert

33 Answers

Philip Hughes

Level 2 Expert

75 Answers

Are you a Xerox Office Equipment and Supply Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides