Question about HP Photosmart Premium C309A All-In-One Printer
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Posted on Jan 02, 2017
The most common causes of this issue are 1: you do not have the software installed on your computer (or you need an updated version form the HP web-site) and/or 2: you are connecting to the printer over a network and your firewall is stopping the printer from accessing the HP software on your computer. A little more info would be helpful in diagnosing the problem; What Operating System is your computer running? Is your computer connected to the printer via USB or over a network? Do you have the latest HP software installed? Do you have more than one printer, scanner or all in one device connected to your computer? Has the printer always had this problem or has it worked before?
Posted on Aug 16, 2007
- pls click this link below it might help you to troubleshoot the problem
- http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01391654&cc=us&lc=en&dlc=en&product=1153494 - for VISTA OS
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01388134&cc=us&lc=en&dlc=en&product=1153494 - for XP OS
Posted on Jul 30, 2008
I had the same problem and this is what I did to fix it.
Go to control panel
look to left and find scanners and cameras
a pop up should direct you to scanning options and will lead your scanner to scan the item
hope this helps
Posted on May 11, 2009
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