Question about Heating & Cooling
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Posted on Jan 02, 2017
There should be a set of metal cards attached inside the fireplace.
First you should read everything there.
I know you have to first light the pilot light.
And then there should be a wall switch.
The problem I have currently is that it won't stay lit when the artificial logs are there.
Posted on Nov 23, 2008
it could be leaking when the fire place is on you said you checked for leaks was this to the burner as well ? it sounds like unbrunt gas check the burner , hope this helps , are you feeling sick or headaches as this would b e fumes ?
Posted on Jan 14, 2009
Thanks for your question,
your problem is either impingement on your log set, or a product of incomplete combustion, if you notice soot on your logs, then you will need to take them out, clean them, and reinstall them as to not have the flame touching them, you will need to clean the burners as well, make sure nothing is laying across the burners, as this too will cause sooting, as far as incomplete combustion, was this model a natural gas converted to propane or the other way around ? if so who ever converted it, did they adjust the gas valve according to specs? improper adjustment will cause sooting or hooking up a natural gas unit to propane will do this too, I will recommend using (Rutland White Off) to remove any soot from your glass, it works fantastic for this ! any ace hardware will carry it, please do not use windex or any other cleaner on the glass as it will more than likely leave a rainbow affect on your glass once the glass heats up, hope this was helpful to ya, please rate this solution, thanks agai
Posted on Jan 25, 2009
SOURCE: Pilot on logs won't stay lit
Hold pilot button longer. if this doesn't work your Thermopile has gone bad and will not generate enough Millivolts to keep gas valve pilot open. A new thermopile will generate 750 millivolts. It cost less than $20 dollars but is difficult to replace. You should call a certified technician. They will charge you about $100.00
Posted on Oct 27, 2009
Look behind the ceraminc logs chained to the burner frame. They are metal plates with instructions. That is how mine is.
I am looking to get new doors for this model, no luck looking online. Any ideas?
Posted on Mar 04, 2010
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