Question about Sony Playstation 3 (PS3) Console

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Were do i send playstation 3 when red lens is broken

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Hi there,
You need to set up a service call with SCEA or visit a Sony store in your area. The number to SCEA is 1-800-345-7669.

Posted on Jan 01, 2011

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Posted on Jan 02, 2017

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Spindle motor wont spin and lens are clicking ! ps2 slim problem!


seems like you need to go buy a lens cleaner from bestbuy or something. Run it repeatedly untill it works. sometimes it takes a while. But it will work after. please rate@

May 05, 2011 | Sony PlayStation 2 Slimline Console

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My playstation wont turn on. The red button shows but when I try to turn it on it goes green for about a second the turns yellow for a second then it turns off. At times it will just blink red. What does...


when the lights do this that means that the playstation is broken
on the internet it is called yellow light of death (ylod)

what i recomend you do is call sony even if your warnenty is run out they might replace it for free

fixing it your self is not easy and i do not recomend it

May 08, 2010 | Sony Playstation 3 (PS3) Console

2 Answers

My playstation 3 wont read my games


there's nothing more annoying than a broken video game console, but by paying attention to the symptoms, you can often temporarily or permanently fix a Playstation 3, or at least figure out
what symptoms mean and how they'll affect the repairs that you need. Here's a guide to dealing with a broken PS3 that won't read game discs properly.

1. Test other types of discs. Very commonly, you'll be able to use normal DVDs and CDs in the PS3. If this is the case, you can chalk up the failure up to the Blu-ray lens of the PS3, which is either dirty or broken. If no discs are working, the problem is actually likely to be more severe; still try the quick clean fix outlined below, but if you do end up needing to call in your warranty or contact a repair center, the extra information about what types of discs are working will help you get a speedy repair.

2. Attempt a quick fix. Get some compressed air from your local electronics store and spray it with short, controlled bursts into the opened disc tray of the Playstation 3, approximately towards the laser lens. This can clean the lens in some cases, and though it's a bit of a long shot, it's the most you can do without voiding your warranty. Carefully read the instructions on the compressed air, and don't hold it in one place for too long.

3. Call Sony for an RMA. If you still aren't getting any response, then the Blu-ray laser of the PS3 is broken and will need to be replaced. If your warranty's still valid, your best bet is to contact Sony and describe the issue--leave out anything that you did to try to fix the lens. The good news is that Sony's warranty system is one of the best, and you shouldn't have to go more than a week or two without your PS3 until the issue is fixed and your console is returned.

Apr 12, 2010 | Sony Playstation 3 (PS3) Console

1 Answer

My playstation is broken


Hmm, that sounds like the "red light of death".

This article might be of use to you.

PS3 Red Light Fix

Feb 22, 2010 | Sony Playstation 3 (PS3) Console

1 Answer

My playstation won't read any discs


the laser lens is most likely messed up. you have a few options to try:
1. open your playstation and manually clean the lense(how to's on web [youtube.com]to help you do it).
2.buy new laser lens on ebay.com and other sites for as low as $60
3.send the system to sony and get a refurbished system for $150
4.buy a new system
i hope i have helped feel free to ask me any questions and tell me how it goes

Jan 02, 2010 | Sony Playstation 3 (PS3) Console

1 Answer

I need a blu ray leans for 40 gb playstation 3 but dont know what model it is or even where to get one...i bought it broken for $96...and all it needs is the lens...please help


All lenses are the same regardless of the exact model playstation 3. Any playstation 3 blu-ray lens will work. You should be able to find replacements by googling for one.

Jun 24, 2009 | Sony Playstation 3 (40 GB) Console

2 Answers

I need to take apart my ps3 and clean the lens but i dnt no how


Try using a lens cleaner CD first. Most of the time a PS3 wont read BD because it's malfunctioned so you may have to send it in to Sony.

Feb 03, 2009 | Sony Playstation 3 (PS3) Console

2 Answers

Playstation 3


Clean the lens. Its possibly dirt on the len which is stopping the lasor from reading discs.

Nov 03, 2008 | Sony Playstation 3 (PS3) Console

1 Answer

Playstation 3


It is the blu ray drive..
Buy a cd lens cleaner and insert it and let it clean the lense..
if its not that then its the diode in the laser and a new one costs 45-50$ ebay. Or if you dont want to tear it apart a whole new drive is 125$
OR
Send it to sony and they charge 150$ plus to fix it..
or sell it on ebay.. 60gb sell at about 200$ broken

Jun 27, 2008 | Sony Playstation 3 (PS3) Console

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