Question about Dyson Ball DC24 Bagless Upright Vacuum

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Hello! Help!! The brushbar on my dyson ball vaccuum will not spin. I took out the brushbar and cleaned it, then reset and cleaned out the filters too but still doesn't work. Do you think I need a new rectifier? Thanks for your help.

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Sorry this is not a solution. But after reading your problem and other people with the same problem, i just wanted to say i have a Dyson DC24 ball and have only had it 1 year and the exact same thing has happend it is spotless inside and out including the pipes and brush bar, still no matter how many times i press the reset button it still wont spin. I am going to go back to a Hover because im fed up with this piece of **** Dyson! sorry but wasnt there a time when things where built to last! I am now using an ancient Hover junior which is the spare vacume cleaner we keep in the cupboard. Dyson LOL.

Posted on Jan 03, 2011

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Posted on Jan 02, 2017

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Loud whining when the dyson goes on and off


Dyson vacuum cleaner - Strange noise troubleshooting.
WHISTLING NOISE
If you are getting strange noises from your Dyson vacuum cleaner, listen very carefully as each one is telling you something different. Look through the list and see if you can spot your strange noise.
If you are getting a whistling noise, that usually indicates an air leak (vacuum leak) of some kind.
If you also have a loss of suction, make sure you check for blockages, torn seals, or parts not fitted correctly such as u-bends etc.
A seal may also be missing so go through our poor suction troubleshooting and see if you can spot where the suction dies.
If you try all of that with no luck and have a machine that has a HEPA filter like the DC07 or DC14 especially, then remove the HEPA filter and check the circular seal underneath the HEPA filter. If this has moved even slightly this may be causing the whistling, try removing the seal and putting the filter back in.
The DC24 and DC25 ball models are known for this, you turn the machine off and it gives off a strange revving/flapping noise. To diagnose this properly then remove the HEPA filter (the one in the ball) turn it back on and off again. If the noise has gone then replace the HEPA filter with a new one. Go to our parts store to order one


POPPING NOISE

A popping noise accompanied by a really pungent burning smell 99% of the time indicates a motor failure with your Dyson vacuum cleaner.
This will involve a motor and usually a post motor filter replacement as it usually burns the post filter or at best traps that lovely smell in the filter for eternity.
Sometimes a popping noise is a bit simpler.
All Dyson vacuum cleaners are fitted with something called a bleed valve, if the Dyson becomes blocked the bleed valve opens allowing air to get to the motor so it doesn't get too hot and fail.
The bleed valve on most models makes a popping noise, clear the blockage and/or wash your filter and that should solve it.
Go to our suction problems page to troubleshoot it.

RATCHET NOISE

If you hear the dreaded ratcheting noise it'll scare your kids and pets and make you switch it off immediately. It sounds like a football rattle but worse.
The ratcheting noise only happens on Dyson vacuum cleaners with a clutch.
Don't know the difference?
Look at the two models below, the one to the left does not have a clutch the one to the right does.
Still don't see it? Look at the bottom left of each machine, the purple ones have a purple dial meaning it has a clutch (could be any colour dial) the yellow one doesn't.

Anyway, back to the ratchet noise. This usually only happens when something is obstructing the brushbar, it stops the brushbar to prevent the belt from breaking (clutch belts cannot be replaced by the customer) and makes the ratchet noise to warn you.

Removing the obstruction, like a sock or paperclip from the brushbar will usually get it working again.
If you remove the obstruction and it still ratchets, then unplug your Dyson and try turning the brushbar by hand. It should be quite loose, if not remove the brushbar by grabbing it and twisting and pulling until it comes out.

When you get it out try turning it if it is still tight then remove the end caps and check for dust or hair build up in the ends and also remove any hair built up around the brushbar. Spray some WD40 in the ends if necessary, put the end caps back on the brushbar and try again. If it is still tight to turn then I recommend a new brushbar.
If the brushbar is spinning freely by hand then the odds are it will require a new clutch. We sell these in our parts store one clutch fits most models, the only exception is any DC03 and the DC04 Zorbster model. We sell all clutches and brushbars in our parts store

Dyson vacuum cleaner - Strange noise troubleshooting.
If you are getting strange noises from your Dyson vacuum cleaner, listen very carefully as each one is telling you something different. Look through the list and see if you can spot your strange noise.
If you are getting a whistling noise, that usually indicates an air leak (vacuum leak) of some kind.

If you also have a loss of suction, make sure you check for blockages, torn seals, or parts not fitted correctly such as u-bends etc.

A seal may also be missing so go through our poor suction troubleshooting and see if you can spot where the suction dies.
If you try all of that with no luck and have a machine that has a HEPA filter like the DC07 or DC14 especially, then remove the HEPA filter and check the circular seal underneath the HEPA filter. If this has moved even slightly this may be causing the whistling, try removing the seal and putting the filter back in.
The DC24 and DC25 ball models are known for this, you turn the machine off and it gives off a strange revving/flapping noise. To diagnose this properly then remove the HEPA filter (the one in the ball) turn it back on and off again. If the noise has gone then replace the HEPA filter with a new one. Go to our parts store to order one

POPPING NOISE

A popping noise accompanied by a really pungent burning smell 99% of the time indicates a motor failure with your Dyson vacuum cleaner.
This will involve a motor and usually a post motor filter replacement as it usually burns the post filter or at best traps that lovely smell in the filter for eternity.
Sometimes a popping noise is a bit simpler.
All Dyson vacuum cleaners are fitted with something called a bleed valve, if the Dyson becomes blocked the bleed valve opens allowing air to get to the motor so it doesn't get too hot and fail.
The bleed valve on most models makes a popping noise, clear the blockage and/or wash your filter and that should solve it.
Go to our suction problems page to troubleshoot it.

RATCHET NOISE

If you hear the dreaded ratcheting noise it'll scare your kids and pets and make you switch it off immediately. It sounds like a football rattle but worse.
The ratcheting noise only happens on Dyson vacuum cleaners with a clutch.
Don't know the difference?
Look at the two models below, the one to the left does not have a clutch the one to the right does.
Still don't see it? Look at the bottom left of each machine, the purple ones have a purple dial meaning it has a clutch (could be any colour dial) the yellow one doesn't.
NO CLUTCH

CLUTCH
Anyway, back to the ratchet noise.
This usually only happens when something is obstructing the brushbar, it stops the brushbar to prevent the belt from breaking (clutch belts cannot be replaced by the customer) and makes the ratchet noise to warn you.

Removing the obstruction, like a sock or paperclip from the brushbar will usually get it working again.
If you remove the obstruction and it still ratchets, then unplug your Dyson and try turning the brushbar by hand. It should be quite loose, if not remove the brushbar by grabbing it and twisting and pulling until it comes out.

When you get it out try turning it if it is still tight then remove the end caps and check for dust or hair build up in the ends and also remove any hair built up around the brushbar. Spray some WD40 in the ends if necessary, put the end caps back on the brushbar and try again. If it is still tight to turn then I recommend a new brushbar.
If the brushbar is spinning freely by hand then the odds are it will require a new clutch. We sell these in our parts store one clutch fits most models, the only exception is any DC03 and the DC04 Zorbster model. We sell all clutches and brushbars in our parts store

LOUD VIBRATING, SCREECHING OR REVVING NOISE
If your Dyson vacuum cleaner is making a loud vibrating or revving noise.
First thing to try is empty your bin and make sure there are no blockages, if that doesn't solve it then remove the brushbar and then try switching your Dyson back on again.
If the noise is normal again then it is your brushbar or possibly clutch if applicable. Remove the brushbar, cut off any hair, remove the end caps of the brushbar and apply grease, WD-40 etc to the bearings. Put the end caps back on again and try and spin it, does it spin freely? If not then the brush may need replacing.
If the noise remains with the brushbar removed then I'm afraid it is a motor failure and will need a motor replacement.
If your motor fails with this noise usually it is down to the filters not being washed often enough and dust choking the motor.
If you have one of the ball model Dysons, such as DC15, DC24, DC25 etc. this could be your brushbar motor, brush bar or the end cap!
Best thing to do is remove your brushbar and end cap and inspect them. Any obvious sign of wear or damage then replace them. Also inspect the part at the other end of were the brushbar sits (this is the brushbar motor and drives the brushbar) Is it worn or damaged? If so you will need a new brushbar motor.
Try switching it on with the brushbar removed and the brushbar motor turned off at the switch.
Is the noise still there? If yes then there is a good chance you need a new main motor (not brush bar motor)
If your answer was no, try switching it on with the brush bar motor on (will need to be in the leaned back position for this) Is the noise still there? Yes, then you will need a new brushbar motor.
If your answer was no again, then replace your brushbar and end cap.
One more thing to try with the DC24 and DC25 ball models is to remove the HEPA filter (the one in the ball) switch it back on and off again. Has the noise gone? Yes, then the HEPA filter needs to be replaced.


http://www.repairmydyson.com/#!strange-noise/c3ha

Mar 01, 2014 | Dyson Ball DC24 Bagless Upright Vacuum

1 Answer

Dyson dc24 no suction at head of cleaner, the hose has good suction and the brushes are not spinning


Hi Janice,

If your machine has no suction from the cleaner head, I'd recommend that you check the machine for blockages and reset the brushbar. To locate and remove any blockages, please follow the steps shown in our online Support guide:

http://www.dyson.co.uk/support/dc24/dc24-multi-floor/my-machine-is-not-working/machine-not-sucking-picking-up-as-well-as-usual/filter-washing-video

To reset the brushbar, please follow the steps shown in the video below. The brushbar will not rotate when the machine is standing upright, so please recline it into the vacuuming position before testing it.

This should resolve the issue, but if you need any assistance locating the blockage, please call our Helpline on 0800 298 0298 (UK), or 1-866-693-9766 (US).

Best wishes,

Jack
Dyson Online Customer Support
http://www.dyson.com

Mar 27, 2012 | Dyson Ball DC24 Bagless Upright Vacuum

1 Answer

Brush bar wont spin


Hi there,

Your DC15 is equipped with a sensor which shuts off the brushbar if something jams it. Once you've checked the cleaner head for obstructions, and removed any threads or hair from around the brushbar, you should be able to reset your machine. For guidance on doing this, please follow the steps shown in our online support guide:

http://www.dyson.com/support/help.asp?article=866&product=DC15-SY-STD

This should resolve the issue, but if you'd like any further assistance or advice, please call us free on 0800 298 0298 (UK), or 1-866-693-9766 (US).

Best wishes,

Jack
Dyson Online Customer Support
http://www.dyson.com

Feb 28, 2012 | Dyson DC15 All Floors - The Ball Bagless...

1 Answer

Dyson ball bar wont spin


Hi Leigh,

I'm sorry to hear you're having difficulties with your DC25. This machine has a sensor which shuts off the brushbar if something jams it. Once you've checked the cleaner head for obstructions, and removed any threads or hair from the brushbar, you should be able to reset the machine. The easiest way to do this is to follow the steps shown in our online support guide:

http://support.dyson.co.uk/support/dc25/dc25-multi-floor/my-machine-is-not-working/my-brushbar-is-not-rotating/stabiliser-check

The video below may also help. Following these steps should resolve the issue, but if you'd like any further assistance or advice, please call us free on 0800 298 0298 (UK), or 1-866-693-9766 (US).

Best wishes,

Jack
Dyson Online Customer Support
http://www.dyson.com


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Feb 09, 2012 | Dyson Ball HEPA Upright Bagless Vacuum -...

1 Answer

Just got a shoelace caught in the brush now brush doesn't spin...dc25 upright..


Hi there,

Your DC25 is equipped with a safety feature which shuts off the brushbar if it becomes tangled with a rug fringe, shoelace, etc. It's easy to reset - please follow the steps shown in our online support guide:

http://www.dyson.com/support/help.asp?article=1156&product=DC25-ALLFLOORS

This should get the brushbar running again. Please note the brushbar will never rotate when the cleaner is standing in the upright position, or if you've used the silver switch next to the red on/off switch to turn it off.

If you have any further questions about using or maintaining your Dyson cleaner, please get in touch with us directly - one of our experts will be happy to answer your queries. You can call us free on 08002980298 (UK), or 1866MYDYSON (US).

Kind regards,

Jack
Dyson Customer Service

Aug 07, 2011 | Dyson Ball DC24 Bagless Upright Vacuum

1 Answer

When presing down red foot bar to clean carpet, the balls go up past the foot bar and the brush wont spin.


Hi there,

Sorry to hear you're having difficulties with your DC24. Your cleaner is equipped with a safety device which shuts off the brushbar if it becomes tangled in a rug fringe, etc. This is simple to reset: please follow the steps shown in our online guide:

http://www.dyson.co.uk/support/help.asp?article=1502&product=DC24-ALLFLOORS

Hopefully this should resolve your issue. However, if you're still having issues, please get in touch with us free on 08002980298 (UK), or 1866MYDYSON. One of our experts will be happy to run through some simple troubleshooting checks over the phone with you.

Kind regards,

Jack
Dyson Customer Service

Jul 31, 2011 | Dyson Ball DC24 Bagless Upright Vacuum

1 Answer

Brush not spinning / no blockage/ no belt problems


Hi there,

DC24 is fitted with a safety device which shuts off the brushbar if it accidentally becomes tangled with a rug fringe, etc. To reset this, stand the cleaner so it's facing you, and locate the red reset button in the recess on the left side of the cleaner head. Pressing this in firmly should reactivate the brushbar.

You may find it helpful to run through these simple checks on the Support section of our website:

http://www.dyson.co.uk/support/help.asp?article=1502&product=DC24-ALLFLOORS

Remember that the brushbar will never rotate when the cleaner is standing in the upright position, or if you've used the silver button next to the red on/off switch to turn it off.

If you need any further assistance, please get in touch with us free, on 08002980298 (UK), or 1866MYDYSON (US).

Kind regards,

Jack
Dyson Customer Service

Jun 30, 2011 | Dyson Ball DC24 Bagless Upright Vacuum

1 Answer

Brushbar has stopped spinning on Carpets


Because the brush bar is electric, it automatically shuts off if you get something stuck in it to keep the motor from burning up. you have to remove the item and then push the small reset button on the side of the brush bar<!-- from fixya rte -->

Jun 29, 2010 | Dyson Ball DC24 Bagless Upright Vacuum

1 Answer

Brush will not spin


- Look for the reset button on the side of the brushbar housing - there should be a red sticker and a red button. Push it once. It's not gonna stay depressed, it's gonna pop right out - that's normal.

- Step on the red pedal on the back

- Turn the machine on with the red power button

- Press the gray button next to the red power button - this is the ON/OFF switch for the brushbar

- If it still isn't spinning, open it up and make sure nothing is blocking it and withholding it from spinning

- For further troubleshooting assistance call the Dyson helpline, they know what they're doing

Jun 28, 2009 | Dyson Ball DC24 Bagless Upright Vacuum

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