Question about Microsoft Xbox 360 Console

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X box 360

My x box 360 keeps on telling me cannot read disc.if lens needs to be cleaned can you recomend, or do you have items in stock that will work"?

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You may have to send it to microsoft so they can chek the lens

Posted on Jul 08, 2008

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1 Answer

When I put in the game disc the x box says it is reading then it just keep saying open or close it won't let the game run - can you help?


Sounds like the lens on the disc reader is bad. You can try to clean the lens with a q-tip and isopropyl alcohol (rubbing alcohol). You'll have to open the disc tray and tape the q-tip to a pen or something to reach it without taking apart your Xbox. If that doesn't work you'll need to replace the drive or just replace then lens.

Feb 21, 2011 | Microsoft Xbox 360 Console

1 Answer

Game console will not read disc


Hi there,

First thing you can try is a different disc. If you try another disc and it works, then the one that doesn't is either cracked, or it needs to be cleaned.

If no disc is working then it could be a problem with the lens inside of the 360. Here's some information on cleaning the lens in your 360:

http://www.ehow.com/how_4926838_clean-xbox-lens.html

Jan 21, 2011 | Microsoft Xbox 360 Console

1 Answer

The xbox will not read the disk?? It keeps telling us that the tray is open. What can we do? We have already disconnected and re-connected the power


you need to purchase a lazer disc cleaner it looks and works just like a normal dvd disc but it has brushes on it that when put through the player brushes the dust of the laser lens this needs to be done on a regular bases to keep your lazer working to its optimum level and hense fixing your problem.

Inspect and clean your disc Take a close look at the bottom side of your game, movie, or music disc (the side without a label or image). Are there scratches? Excessive scratches or smudges can prevent your console from reading the disc. Clean your disc Hold the disc by the edges without touching the top or bottom surfaces. Using a soft, clean, slightly damp cloth, lightly wipe from the center of the disc outward.

· Note Use ONLY water to clean the disc.

· Once the disc is clean, load the disc into your console and see if the disc plays.

Or Click here to download repair guide


Jan 04, 2011 | Microsoft Xbox 360 Console

1 Answer

My xbox 360 wont read the discs. I've cleaned the discs and have started and stopped the discs numerous times yet it keeps asking to "Open Tray" then "Close Tray" followed be...


I think that your problem isnt that the discs need cleaning but infact the disc reader or the lens needs to be cleaned. try looking at best buy for a lens cleaning kit they are pretty cheap and easy to use hope this helped and good luck.

Jan 04, 2011 | Microsoft Xbox 360 Console

1 Answer

X box 360 will not play 360 games Get standard page telling me if I wish to play game put in an x box 360 console. ??


Try cleaning the disc, making sure there isnt any dust on it or any scratches on the disc which can hinder the lens from recognising the disk, ive had this problem alot.
jon

Aug 12, 2009 | Microsoft Xbox 360 Console

2 Answers

Xbox 360 will not read any disc


it may just be a dirty laser lens eye that needs to be cleaned with rubbing alcohol and cotton swab. If cleaning doesn't work, then there could be something wrong the the lens laser circuit unit or motor. You may be able to find replacement on ebay or equivelant.

Aug 07, 2009 | Microsoft Xbox 360 Console

1 Answer

My xbox 360 does not read any of my discs.


You need to go to best buy, or radioshack and buy a dvd LENS cleaner, This is a common problem.

Jul 16, 2009 | Microsoft Xbox 360 Console

5 Answers

My xbox 360 wont play discs - keeps repeating open tray, I can play demos and xbox live but not discs or movies, any tips?? Thanks!


I just found a post on this and it worked for me. My warranty is past. So I took matters in my own hands. I took it apart which was fairly simple cleaned the lens and surrounding areas but it didn't work. But this is what I found out its not reading the disk because the disk isn't spinning. With the box apart and drive open I put it back in the system and turned on the power I noticed the drive would spin slowly I then while the disk was trying to load I spun the disk by hand to help it along and wala it started spinning I powered down put it back together and as of 10:45 2night my gaming nightmare is over. I hope this was helpful. Good luck all!!

Jul 14, 2009 | Microsoft Xbox 360 Console

2 Answers

My game wont read on my xbox 360


I believe you can use a DVD cleaner without voiding your warrenty. If you have a warrenty then call Xbox tech support to get it fixed. And if you don't buy an extended warrenty for $50 and then call them and tell them you need your Xbox fixed

steps to be followed.

  1. step 1 Purchase a DVD lens cleaning disc.
  2. Step 2 Turn on your television and Xbox just like you normally would to play a video game.
  3. Step 3 Open your Xbox's disc drive, placing the lens cleaning disc in the drive face-up. A lens cleaning disc works by sweeping small brushes over the laser lens surface. These brushes are located on the bottom of the disc; be careful not to touch the brushes---the microfiber brushes are delicate and can become damaged easily.
  4. Step 4 Close the Xbox and let the machine power up; make sure your television's volume is turned on. Your Xbox should automatically take you to the system's standard CD player menu. If this does not happen, select the menu manually using your Xbox controller.
  5. Step 5 Begin playing the first track of the cleaning disc. Listen carefully, because audio directions will play indicating the steps necessary for properly using your cleaning disc. Each brand of lens cleaning disc will have different steps, but they are typically very simple, involving tasks like skipping ahead to different tracks or briefly putting the CD in fast forward mode. If you cannot hear the audio directions, consult the written instructions packaged with the disc.
  6. Step 6 Remove the cleaning CD after you've followed the audio directions---a typical cleaning cycle only takes a few minutes, and the audio directions will tell you when cleaning is complete.
  7. Step 7 Carefully place the lens cleaning disc back in its case, avoiding damaging the brushes on the bottom. Lens cleaners can be used multiple times, so plan on using the cleaning disc regularly to help avoid future problems with your Xbox console.

Jun 13, 2009 | Microsoft Xbox 360 Console

1 Answer

Xbox does not read any disc


try the lens cleaner CD then try to replace it if the cleaning did not work

Dec 17, 2008 | Microsoft Xbox 360 Console

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