Question about Western Digital My Book Essential 1TB External USB 2.0 Hard Drive
Do you use Avast? What is your PC configuration? Any recent installs or program updates? If using Vista, do you have the latest patches installed? If not, do so, this was a common issue solved with SP1.
If this doesnt help then run the PC in safe mode, see if it hangs again. If not, run an antivirus/malware scan (use Avast and Malwarebytes for best results). Then try in normal boot.
If it hangs again, disable your security application or it's On-Access protection and see what happens. I had similar problems with my Comodo Internet Security pack, and I've seen reports that Avast tends to cause explorer.exe to freeze upon USB drive plugin. I havent had such a problem in the past 4 years from using Avast, and I too have a MyBook drive.
If no changes, then go to Start-Run, and type services.msc
Then scroll down through the list and stop the Indexing Service, and try again hooking your hard drive. If Explorer doesnt hang, then you've solved the mystery: the indexing service causes the crash. Then you'll need to disable it permanently: Double-click it and in the Startup Type field select Disabled.
If no changes, download HijackThis, then "Do a System Scan and save log file" and post results here.
Posted on Jan 02, 2011
Have you tried turning on pc first and allowing it to boot. and then plugging in the external hdd?........ explorer.exe is basicly your desktop icons an such, and sometimes have probs with devices attached with a different file format.
Posted on Jan 01, 2011
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Posted on Jan 02, 2017
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Turn your computer on and plug the external hard drive into the computer.
Open "Computer Management" by clicking "Start," "Control Panel," "System and Security," "Administrative Tools" and "Computer Management."
Click "Disk Management" in the left pane under "Storage."
Locate your external drive from the list of hard drives connected or installed on your computer.
Right-click the drive and select "Format."
Select a file format from the drop-down menu. Choose "NTFS" if you will be using the external hard drive with a computer that uses Windows 7, Windows Vista or Windows XP.
If you will be using the hard drive with an older version of Windows, select "FAT32."
This is a much less common format.
Click "OK" twice and your external drive is formatted. Once the drive is formatted, it is properly set up to be used with your computer.
hope this helps
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