Question about Western Digital My Book Essential 1TB External USB 2.0 Hard Drive

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Hi, everytime i connect my External Drive it says i need to format the disk before i can use it... and when the disk is plugged in and i try to open my computer or anything of that sort, Windows explorer freezes and needs to be shut down/restarted. the error message reads as follows: Description: A problem caused this program to stop interacting with Windows. Problem signature: Problem Event Name: AppHangB1 Application Name: explorer.exe Application Version: 6.0.6002.18005 Application Timestamp: 49e02a1e Hang Signature: 3bae Hang Type: 0 OS Version: 6.0.6002.2.2.0.768.3 Locale ID: 1033 Additional Hang Signature 1: d0dbf8b943148415ef0a605d35dd6e47 Additional Hang Signature 2: 46c1 Additional Hang Signature 3: cb67fc5b8d703d6b558691356e3e6b6b Additional Hang Signature 4: 3bae Additional Hang Signature 5: d0dbf8b943148415ef0a605d35dd6e47 Additional Hang Signature 6: 46c1 Additional Hang Signature 7: cb67fc5b8d703d6b558691356e3e6b6b ANY help would be very much appreciated. Thanks for your time.

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Do you use Avast? What is your PC configuration? Any recent installs or program updates? If using Vista, do you have the latest patches installed? If not, do so, this was a common issue solved with SP1.
If this doesnt help then run the PC in safe mode, see if it hangs again. If not, run an antivirus/malware scan (use Avast and Malwarebytes for best results). Then try in normal boot.
If it hangs again, disable your security application or it's On-Access protection and see what happens. I had similar problems with my Comodo Internet Security pack, and I've seen reports that Avast tends to cause explorer.exe to freeze upon USB drive plugin. I havent had such a problem in the past 4 years from using Avast, and I too have a MyBook drive.
If no changes, then go to Start-Run, and type services.msc
Then scroll down through the list and stop the Indexing Service, and try again hooking your hard drive. If Explorer doesnt hang, then you've solved the mystery: the indexing service causes the crash. Then you'll need to disable it permanently: Double-click it and in the Startup Type field select Disabled.
If no changes, download HijackThis, then "Do a System Scan and save log file" and post results here.

Posted on Jan 02, 2011

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Have you tried turning on pc first and allowing it to boot. and then plugging in the external hdd?........ explorer.exe is basicly your desktop icons an such, and sometimes have probs with devices attached with a different file format.

Posted on Jan 01, 2011

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1 Answer

My HDD HXD 1TB light but don t work


I'm assuming you have a 1TB external hard drive ... that you can connect to your Mac or a PC, e.g via the USB (or Firewire) port.
If the disk drive is formatted for a Mac, the disk (files, format) may not be compatible on a Windows computer. The reverse is not usually a problem.
If you plug it into the Windows computer, and the disk content doesn't show up (quickly), then the disk/file system has been corrupted. It's not likely the disk that is the problem. It's the contents that's all "confused".
If you need to use the external disk drive on both the Mac and PC, try formatting it on Windows (first). Then add contents to it, and it should work for both the PC and the Mac

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My toshiba external hard drive won't be opened


Some external storage devices work poorly or not at all when connected to a hub; try connecting the drive directly to a port on the computer. Also check if it's detected in "Disk Management". Here you can verify if the partition and format are correct for the Operating System. Check the Drive's status in Device manager. This will verify if the external drive has a drive letter designation. Check Partition and Format. Log in as Administrator account in windows or any other account with administrative privileges Insert your removable disk into the USB port. Click Start, right click on computer and select manage. Now, click Disk Management. Check whether drive letter for the device is present. Check the lower window to find whether the device is detected (such as Disk 1, Disk 2, etc). If the device is detected with a drive letter, verify that no other device is using that drive letter. If it is, change it to unused drive letter. Hope this helps.

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HI I HAVE TRANSCEND 4GB PEN DRIVE...I M TRYING TO OPEN MY PEN DRIVE OR TRYING TO FORMATTING BUT MY PEN DRIVE CONNECT 10SEC AND DISCONNECT....EVERY COMPUTER AND ANY LAPTOP I USE BUT SAME PROBLEM IS RUNNING...


Plug in the drive.
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  • Select Manage
  • Select Disk Management
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Dec 18, 2012 | Electronics - Others

1 Answer

How do you set up an external hard drive?


Turn your computer on and plug the external hard drive into the computer.


Open "Computer Management" by clicking "Start," "Control Panel," "System and Security," "Administrative Tools" and "Computer Management."

Click "Disk Management" in the left pane under "Storage."


Locate your external drive from the list of hard drives connected or installed on your computer.

Right-click the drive and select "Format."


Select a file format from the drop-down menu. Choose "NTFS" if you will be using the external hard drive with a computer that uses Windows 7, Windows Vista or Windows XP.


If you will be using the hard drive with an older version of Windows, select "FAT32."

This is a much less common format.


Click "OK" twice and your external drive is formatted. Once the drive is formatted, it is properly set up to be used with your computer.


hope this helps

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1 Answer

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The disk was probably dropped or jolted. You can consider the drive bad now. The arm is broken inside. You can format the drive but most likely it won't work after that. Getting the data retrieved can cost up to $2500-$5000.

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I have a USB portable diskette external floppy drive. It is new. It is supposed to work by simply plugging the in teh usb. When I try to use it, it always tells me to format the disk. i of course, do not...


Try different and empty disk, then format it, when you can open it after you format it, then your first disk is damaged.

If still persist, then clean the drive using floppy drive cleaner, it should work.

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Hi - thanks for your quick response, much appreciated .........I will try again to explain!!

We have purchased a 250Gb Maxtor portable hard drive which I was told was plug and play. We have followed the instructions for connection but no drive letter is showing up and the external drive is lit up and making a constant beeping noise. The computer doesn't seem to be recognising that an external drive has been connected.
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When I try to back up my computer files for Windows Vista using a Toshiba 320GB capacity portable external hard drive I receive the message that I need a ntfs drive. Can my external drive be converted to...


Yes, it can:
Before you begin, connect your external hard drive.
To format the drive with NTFS
1.
Log on to your computer as an administrator.
2.
Click on the Vista Orb right-click Computer, and then click Manage.
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3.
Under Storage, click Disk Management.
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4.
If the Initialize and Convert Disk Wizard appears, click Next. If the wizard does not appear, skip to step 8.

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On the Select Disks to Initialize page, click Next.
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On the Select Disks to Convert page, click Next.

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On the Completing the Initialize and Convert Disk Wizard page, click Finish.

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Right-click your external drive (which will probably be drive E or drive F), and then click Format.
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In the Format dialog box, type a name for your external hard drive, such as Backup Drive. Then, click OK.

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Click OK again.

0a517a9.gif Windows XP formats your external hard drive. Within a few minutes, your drive will be ready for you to use.

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