Question about Kenmore HE2 Plus Front Load Washer

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Keeps on coding F21 - we have adjusted the hose several times but still seems to be giving us problems

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Hi

Error F21 means F21 error means that the drain time has exceeded 8 minutes; this will turn off the water valves. Error code SD means LONG DRAIN. This error appears when the drain time exceeds 8 minutes and the water valves turn off. After 4 minutes the "Sd" error will be displayed, and then 4 minutes later the F21 error code will be displayed. Press PAUSE/CANCEL two times to clear the display. Please Check the drain hose and make sure it is not plugged or kinked. If the drain hose if fine then unplug the washer and check the electrical connections at the pump and make sure the pump is running. Check the drain pump filter for foreign objects. To access the drain pump and filter remove the front kick panel and trace the drain hose to the bottom of the washer, drain pump would be located there. If you are not able to access it, then replace the back panel as well. Plug in washer or reconnect power. If the issue is still not resolved then you would need to replace the drain pump.
Hope this helps... Please post back if you need more information.


Daniel

Posted on Jan 01, 2011

Testimonial: "As I had suspected -- drain pump needed to be replaced--had a service company come in to do the replacement---89.00 for the pump+70.00 for service"

  • cntmilne Jan 15, 2011

    I have the same problem on the same washer. Do you have a schematic or parts breakdown for the pump assy?

  • tlmarm Jan 17, 2011

    I have the same problem as well on the same washer.....but in addition the door is locked and I can't figure out how to unlock it. Any suggestions for this issue on top of the other??

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Maytag washer throwing fault code 21


An "F21" or "F02" error code is indicative of a slow draining cycle, normally caused by a clogged or kinked drain hose. If an "F21" or "F02" error code appears, check the drain hose on the back of your washer to ensure that it is not clogged or bent. Once the drain hose has been unblocked, the error code should disappear and the machine drain properly. However, if you have a high efficiency washing machine and the error code continues to appear, make sure you are using the correct detergent; because high efficiency machines use much less water than traditional washing machines, they require the use of a low sudsing detergent. Traditional detergents may produce too many suds, which can block the machine's drain hose and lead to slower draining cycles.

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I have the manual for this machine. Under "Code 21" it says the following:
"F21" (Drain Problem) Select STOP twice to cancel the cycle. Unplug washer or disconnect power. Check the following: Is the drain hose kinked? Is the drain hose frozen? Is the drain hose clogged? Is the drain hose more than 96" (2.4 m) above the floor? Plug in washer or reconnect power. Re-select cycle and press START. If the problem remains, call for service.
For "SUDS" code, the following:
"SUD" (Suds Routine) When excessive suds are detected, a suds routine automatically starts. This routine removes extra suds and assures proper rinsing of your garments. "SUD" is displayed during rinsing to inform you that Suds Routine was activated. Use only HE (High Efficiency) detergents.
Here is some more information that may help you as well:
"F" Codes other than F20, F21 and F22 Select STOP twice to cancel the cycle. Select DRAIN & SPIN if there is excessive water in the washer. Re-select cycle and press START. If the problem remains, call for service.
I hope this is of some help to you, Please rate and comment, Thank You
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I have a Kenmore HE2Plus - it is 6 years old. All of a sudden two days ago I got up to a load of laundry not done, full of water and the code F21. We have gone through most all of your suggestions. At...


The Sd code appears when sud is detected but it may also indicate draining problem such as blocked drain filter or broken drain pump as signified by the long drain error code F21. The drain pump impeller may be broken or restricted resulting in poor draining or no draining at all or the drain pump motor is faulty. Since the drain hose and filter have been cleaned but the error code still persists, the drain pump likely needs to be replaced. Click on the link below for the detailed troubleshooting instructions.

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Code on washer is f-21 keeps saying....


Hello, Welcome to FixYa.

Based on your post I understand you have a F21 problem with a Kenmore washer, the F21 error means an excessive drain time was detected as you may or may not already know.


If you follow the link to my solution to this error you should be fixed up in no time. (It's much quicker for me than pasting or retyping the complete solution several hundred times, that's how common this is)

http://www.fixya.com/support/r9090359-whirlpool_frontload_f2_f21_sd_suds

Thank you for visiting FixYa for your washer inquiry. Please take a moment to rate my assistance both here and on my tip link and leave a brief testimony.

Regards,

Macmarkus :)

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f21 is long drain error heres a video of how someone else fixed the problem http://www.youtube.com/watch?v=qQTvBSnEWsI note this is not me lol if you have any further questions message me back and please remember to rank this opinion it allows me to help others in the future in similar situations thanks Rick

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F21 error on kenmore he2plus washmachine. Door locks. Due to no spinning and water remaining in the machine? I run the rinse/drain&spin program (15 minutes) several times. it stays at 15min remaining...


"F21" is a Long Drain error. If the drain time exceeds 8 minutes this error code will be displayed. In addition, a "SUDS" error may also be displayed. This may be an indication of a drain pump problem and/or clog in the drain line. You will need to check the following:


1.First, attempt to unplug the washer for at LEAST 30 minutes to reset the Central Control Unit (CCU). Sometimes this is all that is required to correct momentary glitches with the unit. If the error code returns, proceed to step 2.
2.Check the drain hose to make sure it is not kinked or clogged.
3.Check the electrical connections to the pump and ensure the pump is running.
4.Remove the drain pump filter and check for foreign objects and/or debris.


If the above procedures do not correct the problem, it is recommended by the manufacturer to replace the drain pump.

Thanks for using FixYa - a 4 THUMBS rating is appreciated for answering your FREE question

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1.First, attempt to unplug the washer for at LEAST 30 minutes to reset the Central Control Unit (CCU). Sometimes this is all that is required to correct momentary glitches with the unit. If the error code returns, proceed to step 2.
2.Check the drain hose to make sure it is not kinked or clogged.
3.Check the electrical connections to the pump and ensure the pump is running.
4.Remove the drain pump filter and check for foreign objects and/or debris.
To check the drain pump, click on the following link for step-by-step instructions

http://www.fixya.com/support/r385844-checking_drain_pump_kenmore_elite_front

If the above procedures do not correct the problem, it is recommended by the manufacturer to replace the drain pump.

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