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Doesn't recognize replacement yellow toner cartridge. The replacement is from HP.

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If you touched the contacts with your fingers during the replacement, that could be the problem. Remove the cartridge and GENTLY wipe the contacts with a soft cloth (t-shirt material). Replace and see if that works.

If it doesn't work, then most likely the cartridge itself is faulty. It happens rarely, but it does happen.

There are also a small number of HP all-in-one machines that can develop a problem with the cartridges not staying seated. I'd need to know your machine model for that one.

Hope that helps.

Posted on Jan 01, 2011

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