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The ball on my new dyson keeps getting stuck, what do I do to fix it?

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When using my dyson ball the ball Is getting stuck.as I move it forward it will go a few inches then stick,if I push hard it will make a click sound &roll again but stiffly. I can't see obvious cause


There are bearings in the ball and on the vacuum that may be clogged with dust or debris. There could be a bad spot on the actual ball itself.

Mar 20, 2016 | Dyson Vacuums

1 Answer

The Dyson Ball gets stuck on DC25


Hi there, it's Jack at Dyson.

If your DC25's ball seems to get stuck, this is likely to be because the post-motor filter is out of position, and is catching on the inside of the ball shell. This is simple to resolve - the video below shows how to remove and replace the post-motor filter. Push it firmly back down into position until you hear a click from the red catch.


If for any reason you find that the issue reoccurs, the best course of action would be to contact our experts directly so we can help make sure the filter isn't damaged in any way. If it is, we can take some further details to confirm whether a replacement is covered under your Dyson guarantee.

You can reach us by calling 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU).

Feb 16, 2015 | Dyson DC25 Vacuum

2 Answers

The filter in the ball keeps coming adrift?


Most probably a broken door. This is available from Dyson, Part No.914783-01

Sep 04, 2014 | Dyson Ball DC24 Bagless Upright Vacuum

1 Answer

Dyson dc25 ball


Clean the ball and its rolling surfaces.

Aug 28, 2014 | Dyson Ball DC24 Bagless Upright Vacuum

1 Answer

The ball on my Dyson DC25 doesn't turn: it's as if it's stuck . How do I release it?


Make sure the filter cover is on properly. If you can't see what is restricting the ball from turning. You might have to take it to a Dyson service center.

Aug 01, 2014 | Dyson DC25 All Floors Bagless Upright...

1 Answer

Ball won,t rotate keeps getting stuck


Hi there, it's Jack at Dyson.

I'm sorry to hear you're having difficulty with your DC25. If the ball shell won't rotate, it's likely that the post-filter is out of place. To resolve this the filter should be removed then pressed back down into place firmly - you should hear and feel a click from the red filter catch once the filter is correctly secured:


If you have any further difficulty with the ball or the filter after giving this a try, please get in touch directly as I'm confident we can resolve this for you. You can reach our experts by calling 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU).

Jul 31, 2014 | Dyson DC25 Animal Bagless Upright Vacuum

1 Answer

Dyson dc15 ball


you need to get the peg back in the groove,this video will show you

Mar 12, 2013 | Vacuums

1 Answer

Filter in the ball on my DC25 keeps coming loose and keeps the ball from spinning any ideas


My Dyson DC25 keeps blowing off the filter within the ball. It then stops the ball from rotating freely.

Jan 14, 2011 | Dyson DC25 All Floors Bagless Upright...

1 Answer

My Dyson turns on and is not sucking. It makes a


I have the dyson dc 27. On the bottom left back side of mine there is a circle, and ball inside of it. I turned it on and pushed the ball and it started working again. Sometimes it doesn't cover the whole and stops sucking air through it.

May 18, 2010 | Dyson DC07i Bagless Upright Vacuum

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