Question about ACE Dimplex (r) Compact Electric Fireplace (DFP36430) Heater

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My dimplex coldwatcher 500 cut out because the big cupboard it was in became too hot. It has done this before some time ago and my husband says he reset it by pressing a switch in the back of the unit. However this time he cannot remember what he pressed and we cannot get the unit to work again even if it has been switched off at the mains and then restarted. What to try next? Does the unit have a trip switch or is he imagining it?

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