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Brand new women's Technomarine Neo Classic Chrono watch. Got the time and date set OK but the second hand is not moving. Sometimes when pushing button "A" (2:00 position) or button "B" (4:00 position) the second hand quivers as if it wants to move, but doesn't. Also the crown was originally flush with mounting, but after uscrewing it to get it to pull out to set the time and date, now it will not go back in all the way. Also cannot figure out what the other three little dials on the watch face are supposed to do - when I pull out the crown to set the time or date the little dials flip around randomly. The instructions that came with the watch are practically non-existent - they spend 10 times more space explaining why it's a bad idea to get your watch immersed in salt water than in explaining the features/functions. Thanks

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  • katelavery52 Jan 02, 2011

    Thanks, the second hand never did start working. Since it is new I think I will do as you suggest and just send it back. Thanks very much for the advice - wanted to be sure there wasn't some trick to getting the second hand going.

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Sounds like there's a problem with the second hand, or gear that drives it. Best thing you can do is to take it into a Watch repair shop, and have them take a look at it. They will be able to ascertain what's going on, and see if the crown is stripped or broken..
Since it's new, I would just get an exchange, or store credit- it would cost too much to fix.
Good luck, and hope this helps.

Posted on Jan 02, 2011

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