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Black ink cartridge ran out. i replaced it with an identical one and the printer keeps saying incorrect colour cartridge installed. the colour cartridge was already in and working

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Either:

  • You have bought the wrong cartridge
  • The cartridge is not a genuine one and it is faulty(about 30% of some non branded carts are faulty)
  • The cartridge is a genuine one and is faulty (about 1% of genuine carts are faulty)
  • The cartridge cradle is faulty and can not read the cartridge chip properly.
i suggest you by another (genuine) cartridge and try it. If it works, you know the other "new" cartridge is faulty and can return if for a refund.

Posted on Jul 08, 2008

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