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Hi there , I HAVE A mac laptop there is a envelope on the screen of my laptop with a question mark flashing . none of the buttons works . can you help what to do ? please

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Your mac can't find the startup file it needs to boot.

Follow this guide here.

Hope this info helps. Let me know if you get stuck, I'm a Mac Certified Tech ;)

Posted on Jan 01, 2011

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Posted on Jan 02, 2017

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Why is my macbook air a1466 showin a file with a question mark when i turn it on and how do i fix it


http://support.apple.com/kb/ts1440

A flashing question mark appears when you start your Mac Symptoms

If you see a flashing question mark when you start your Mac, it's probably because it can't find the system software it needs to start up. Usually, all you have to do to get your Mac back up and running is remind it where its software is.
Resolution

If your computer starts up normally after a brief delay, you probably just need to reselect the startup disk in Startup Disk preferences. It's normal to see the flashing question mark when a startup disk has not been selected. In most cases, reselecting the startup disk is all that is required to resolve the issue.

Sometimes, your computer may not start beyond the flashing question mark.

Tip: If your computer has a gray screen (with no flashing question mark) startup issue, see Mac OS X: Gray screen appears during startup.

Check the mouse and keyboard

This issue might occur if a mouse or trackpad button is pressed during startup. Make sure the button isn't pressed.

If the issue persists, shut down your Mac with its power button, disconnect any external mouse and keyboard, then turn on your Mac with its power button. If the flashing question mark issue persists, reconnect the keyboard and mouse.

Additional steps

If your Mac still starts to a flashing question mark, follow the steps below. If any step resolves the issue, you don't need to continue to the next one.

  1. Select your Mac OS X startup disk with Startup Manager by restarting and holding the Option key. After your Mac starts up, restart again to verify that the flashing question mark does not appear.
  2. If the issue persists, insert your Mac OS X installation disc. Be sure to either use the disc that came with your Mac, or, if you installed a later Mac OS X version from disc, use the newer disc.

    MacBook Air note: On a MacBook Air, there are two options for starting up from Mac OS X media: Either connect a MacBook Air SuperDrive to the MacBook Air via the USB port and restart the computer, holding down the C key during startup, or use Remote Install Mac OS X to startup from a system software DVD that's located on a partner computer. Once started up from Mac OS X media, skip to step 3.

  3. Restart the computer, then hold the C key during startup.
  4. From the Utilities menu, choose Disk Utility. Don't click Continue.
  5. Select your Mac OS X disk (named "Macintosh HD" by default) in the left side of the Disk Utility window.
  6. Click the First Aid tab.
  7. Click Repair Disk to verify and repair any issues with your Mac OS X startup disk.
  8. After repairing the disk, try to start up normally.

    Important: If Disk Utility finds issues it cannot repair, you may need to back up as much of your data as possible (or use Time Machine to back up to a different disk), then erase the disk and reinstall Mac OS X. You should back up important files and data before erasing a drive. Erasing deletes everything on the hard disk (including things on your desktop). Also, you can install Mac OS X onto an external disk, start from the external disk, and use Migration Assistant to transfer items from your usual internal Mac OS X startup disk to the external disk, then erase the internal disk and reinstall Mac OS X.
  9. If the issue persists, and Disk Utility didn't find any irreparable issues, quit Disk Utility, quit the Installer, select your disk when prompted, and restart.
  10. If the issue continues, reset PRAM. Note: After resetting PRAM, if the computer starts up normally, reselect the startup disk in the Startup Disk preferences.
  11. If none of these steps resolve the issue, start up from the Mac OS X Installation disc and reinstall Mac OS X.
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Mar 30, 2014 | Computers & Internet

1 Answer

Why does a question mark on a folder blink at startup and not turn on laptop?


Hi Joe. It means that the start-up drive has some corruption of some sort. I've posted previously what to do in such situations so just search for flashing question mark and there's a walkthrough of possible fixes.

Mar 27, 2012 | Apple MACBOOK PRO 13 INCH NOTEBOOK 24 GHz...

1 Answer

I was using my I Book G4 when it stopped responding. I powered down and restarted. When it began restarting it went to a gray screen with a file folder in the middle of the screen. the file folder had a...


Hi ,
take out the battery for 5 minutes , this resets the computer , , if this does'nt work , put in a bootable disk and try to recover the system ...........let me know if this works , i can advise futher
Goodluck Roy

Aug 27, 2011 | Apple PowerBook G4 Mac Notebook

1 Answer

Flashng question mark on my macbook pro 13" when starting up,dont have any discs to aid recovery


Hi,
Welcome to Fixya. If you have a flashing question mark on the screen please follow the steps on the link below.
Flashing Question Mark Fix
Please let me know what happen. Thanks for using Fixya.

Aug 18, 2011 | Apple MacBook 13"White /2.0Ghz Intel Core2...

1 Answer

Having removed a cd screen is blank and seems as though a cd is still running a question mark is flashing


The flashing question mark, indicates that the system cannot see the operating system.
Check for a failing hard drive
Trying booting from the Mac OS X install disc. insert the Mac OS X install disc. press the start button, while holding down the "C" key on the keyboard
Once you are running from the disc. go to Disk Utilities select the hard drive click the "repair permissions" button at the bottom.
If you get any red errors listed or it doesn't seem to finish repairing the permissions you have a failing hard drive and it will need to be replaced.
If this process finishes without any issues you will have to reinstall your operating system.

Sep 12, 2010 | Apple iBook Mac Notebook

1 Answer

My mac is showing me a grey screen with a flashing folder icon in the middle alternating the finder icon and a question mark.I dont have the osx disc


Hi there,
The flashing folder icon is telling you that your Mac cannot locate a working operating system to startup.

You may be having a software problem that is keeping your Mac from recognizing your operating system, or a hardware problem that is keeping your Mac from connecting to your hard drive (where the operating system lives).
Since you don't have access to a CD/DVD of the Mac operating system, ff you have an external hard drive with a working operating system on it, try connecting it to your Mac with FireWire and startup the computer holding down these keys: Command (Apple) +option+shift+delete. This will force the Mac to attempt to startup from the external drive.
If none of these things work, we would be glad to help at TechRestore. You can use coupon code "TWEET" for $10 off any drive replacement service. We offer free shipping options and local pickup in your neighborhood. http://techrestore.com
Hope this helps!
TechRestore

Oct 01, 2009 | Apple iBook G4 1GHz 256mb 40GB Combo 14"...

2 Answers

On startup, white screen with question mark folder


This usually means a corrupted disk structure. From your latest install disk, even the original, put in the CD/DVD and power up holding the C key down until it loads the installer. Answer the language question. From the Menu Bar, select Utilities or Disk Utility. In there select your drive on the left and then press Repair Disk. After no errors, press Fix Permissions. There may be some "errors" shown for permissions that can be ignored, they have used links (lrw...) where it expects none. This will most often fix the problem.
You might try a "safe mode" boot, since System 6 or before. Hold the shift key down while booting. You will not have networking or drivers for mice, etc. You may be able to Repair Disk and get things working this way. Holding the Option key down allow you to select another disk if you have bootable system on it, USB or Firewire.
There seem to be a lot of this problem lately. Just remember to Verify/Repair Disk and Fix Permissions before and after every install. -Ken

Aug 17, 2009 | Apple MacBook 13"White /2.0Ghz Intel Core2...

1 Answer

Flashing folder with a question mark in before it loads up to the password question.


It sounds like you have spyware on your machine that is causing the problem.

Go to www.superantispyware.com and download the free spyware remover. Once you have installed, updated and done a complete scan reboot the computer and see if you get the same problem.

May 25, 2009 | Apple Mac OS X Server for Mac

2 Answers

Constant flashing envelope on front screen


This is common on the Nokia N79. Your Sim card probably has text messages saved on it and the flashing icon is showing your sim sms memory is full. In the inbox go to the setting and view the sms on the sim, delete them and the message icon should stop flashing.

Apr 19, 2009 | Nokia N79 Cellular Phone

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