Question about Dell Inspiron 6000 Notebook

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I installed two new 1 gigabyte memory sticks into a Dell Inspiron 6000, which previously only had 2 256 megabyte memory sticks installed. When I first installed the 2 gigs of new memory, the laptop turned on, the system recognized the new memory, but Windows got stuck on the "Starting Windows" screen (I have Windows 7 installed). I let it sit for awhile, and it just never got past the "Starting Windows" screen. I took out 1 of the new 1 gig memory sticks, so it only had 1 new 1 gig memory stick installed, and the computer started up fine and recognized the 1 gig of memory. I installed the 2nd new memory stick, and got the same problem again - it just got stuck on "Starting Windows". I switched around the new memory sticks and booted it up with the other new memory stick, and it worked fine, so I know it's not a faulty memory stick. Any idea what could be causing Windows to hang on "Starting Windows" with the 2 gigs of new memory installed? Thank you!

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Once you installed the memory, did you enter into the System BIOS Setup screen? Do this and verify that the system recognizes the newly installed 2GB RAM. This should let the system access the new memory once you boot.

Posted on Jan 01, 2011

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