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My Dyson DC14 is making noise at the area where you move the control at the RH bottom of sweeper to change setting from carpets to bare floors...

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6ya6ya
  • 2 Answers

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Posted on Jan 02, 2017

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  • 1 Answer

SOURCE: works on carpet not on bare floors

It's not supposed to rotate on bare floors

Posted on Dec 25, 2008

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VacuumRepair
  • 438 Answers

SOURCE: I have a Dyson DC14

Hello,

This sounds like your roller brush has stopped spinning for some reason. Turn the machine upside down when set to carpeting, and make sure the handle of the vacuum is down, as if you were in the vacuum posistion, and not up like the handle is when you're storing it.

Is your brush roller spinning? If it's not, there are two kinds of agitator brushes on the Dyson DC14, each has it's own troubleshooting.

If your beater brush is perfectly rounded in shape, then you have the newer style Dyson DC14 that doesn't use a clutch mechanism. Either belt has broken, or falled off, and is causing the brush not spin. Here's instructions with a pictorial on how to fix this problem;

Step 1. Unplug the vacuum cleaner.

  • Lay the machine flat on the floor and turn it over so that the base can be viewed.
  • Use a coin to turn the three soleplate fasteners and remove the soleplate as shown.


vacuumrepair.jpg

  • Check the brushbar for blockages and ensure the brushbar is rotating freely by hand.
  • If a blockage is present, carefully use a pair of scissors to cut away any hair and fibres from the brushbar ensuring you do not cut any of the bristles on the brushbar.

vacuumrepair_0.jpg
If the roller brush still doesn't spin after checking and removing any obstructions, then you need to replace the belt (or clutch if you have the early models). Here's a video that explains how to replace the clutch mechanism on Dyson vacuums;





If this failed to fix your problem, or if you have any other problems or questions, please feel free to just reply using the comment box below, I'm always happy to answer anyones questions or concerns. I hope this helped you. Please do be sure to rate my repair, or leave feedback for me if this helped. This is greatly appreciated by the Fixya community.

Chris Jones
GoVacuum.com

Posted on Jan 06, 2011

askdyson
  • 2572 Answers

Official advice and support for Dyson technology

    Verified Fixya Pro

    SOURCE: My Dyson dc14 blows from

    Hi there,

    Sorry to hear you're having difficulties with your DC14. If the noise has changed, the relief valve is activating, and debris is coming from the cleaner head, sounds as if have a blockage. The filter may also need a wash.

    The easiest way to check for and clear blockages is to run through the steps shown in our online support guide:

    http://www.dyson.com/support/help.asp?article=626&product=DC14-ANIMAL_US

    The correct way to wash the filter is shown in the video linked below. Under normal use, the filter should be washed at least once every 3-6 months:

    http://www.dyson.com/support/help.asp?article=1461&product=DC14-ANIMAL_US

    Hopefully, by removing any blockages and washing the filter, you should be able to resolve your issue. However, if you've followed these steps and are still concerned, it's probably best if you get in touch with us directly. You can call us free on 08002980298 (UK), or 1866MYDYSON (US). One of our experts will be happy to run through some troubleshooting over the phone with you and recommend the best course of action.

    Kind regards

    Jack
    Dyson Online Customer Support

    Posted on Aug 15, 2011

    small6363
    • 18402 Answers

    SOURCE: i have a dyson dc14 all floors vac it is making a very loud noise when i put it on carpet. whats the problem and how can i fix it?

    sounds like the clutch is the problem ,try this unplug the vac then lower the handle to the floor and back up again about four times it should adjust the clutch

    Posted on Nov 27, 2012

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    1 Answer

    Loud noise with belt protection system On


    Hi there,

    I'm sorry to hear you're having difficulties with your DC14. The knob you're describing is the brush control, which turns the brushbar on when set to 'Carpets', and off when set to 'Hard floors'. The machine may not pick up hair from carpets if you have it set to 'Hard Floors'.

    The brush control system is also designed to make a ratcheting sound to warn you if something is jamming the brushbar. The easiest way to check for and remove any obstructions is to follow the steps shown in our online support guide:

    http://www.dyson.com/support/help.asp?article=668&product=DC14-ALLFLOORS_US

    Once you've removed any threads, hair and other obstructions from around the brushbar and cleaner head, you should find this resolves the issue. However, if you've tried this and are still concerned, please get in touch with us directly so we can help. You can call us free on 0800 298 0298 (UK), or 1866MYDYSON (US).

    Kind regards,

    Jack
    Dyson Online Customer Support

    Nov 23, 2011 | Dyson DC14 All floors Bagless Upright...

    1 Answer

    DOES THIS SWEEPER HAVE A BELT MY BRUSHES ARE NOT MOVING


    Hi there,

    I'm sorry to hear you're having difficulties with your DC14 All Floors. This model does not use a standard replaceable belt, but a clutch system which allows you to turn the brushbar off for cleaning hard floor surfaces. The brushbar never rotates when the cleaner is standing in the upright position, or if you have the brush control set to 'Hard floors'.

    If the brush control is set to 'Carpets', but the brushbar does not rotate when the cleaner is running and reclined into the vacuuming position, it's probably best if you get in touch with us directly so we can resolve this issue for you as quickly as possible. You can call us free on 08002980298 (UK), or 1866MYDYSON (US).

    Kind regards,

    Jack
    Dyson Online Customer Support

    Sep 14, 2011 | Dyson DC14 All floors Bagless Upright...

    1 Answer

    While on the carpet setting- when the arm is released- there is a loud noise...doesn't matter if it is on bare floor or carpets-- if on the bare floor setting there is no noise on floor or...


    Hi there,

    I'm sorry to hear you're having difficulties with your DC14 Animal. The cleaner's brush control system is designed to make a ratcheting sound to alert you if the brushbar is jammed. Although you've already cleaned the brushbar, it's a good idea to follow the steps shown in our online support guide to make sure you haven't missed any obstructions in the cleaner head:

    http://www.dyson.com/support/help.asp?article=650&product=DC14-ANIMAL_US

    This should allow you to resolve your issue without further assistance. However, if you've checked the brushbar and cleaner head are clear of threads, hair, or other obstructions, but the cleaner still seems to be making the ratcheting noise, it's probably best if you get in touch with us directly. One of our experts will be happy to run through some troubleshooting over the phone with you to identify the cause of the issue, and will be able to recommend the best course of action. You can call us free on 08002980298 (UK), or 1866MYDYSON (US). We'll look forward to hearing from you.

    Kind regards,

    Jack
    Dyson Online Customer Support

    Sep 04, 2011 | Dyson DC14 Animal Bagless Upright Cyclonic...

    1 Answer

    Every thing clean & sucking well except wont pickup off floor. brush in good condition &rotating. any answers would help.


    This is hard to answer without see it in person. Check and make sure there is no broken pieces on the bottom where you could loose suction. Also make sure you have the machine set correctly for either bare floors or carpet. If it is on set on carpet and yopu are cleaning bare floors you might loose suction there also. Also make sure you check all pathways for the dirt to get to the canister fo any signs of blockage. Are all the filters in place like they should be? Sounds like the suction is getting diverted from the floor somehow, make sure everything is secure and locked in place on the canister. Also check on the top of the handle and make sure the little purple screen is moved back into place covering the top of the handle, you could be sucking more air in thru this inlet and not enough off the floor! This is usually moved out of the way when you connect the hose to the handle for your attatchments. It may still be pulled back and needs to be moved forward into place!

    Nov 15, 2010 | Dyson DC14 Animal Bagless Upright Cyclonic...

    1 Answer

    How do we fix roller brush on dyson dc14 full gear?


    Have you also checked that the brush control knob is set to "carpet"? The brush will not spin in "bare floor" mode. (Sorry if this seems too obvious to mention, but I see lots of Dysons where incorrect setting of that knob is the only problem.) Failing that, you almost certainly need a new drive belt.

    Nov 13, 2009 | Dyson DC14 Full Gear Bagless Upright...

    1 Answer

    How do I stop that annoying ratchet noise?


    its your clutch tht has failed you will need to change it if you need to see how its done then log on to youtube and search for fit dyson clutch its all on there hope tht helps 

    Oct 14, 2009 | Dyson DC14 Animal Bagless Upright Cyclonic...

    1 Answer

    When I move my bottom lever from Floor to Carpet


    I cannot express enough you need to clean your dyson as great as it is its still a vaccum. look underneath at roller, clean out tube wash filter and check to see if vaccum ate something which is stuck inside. I have had mine for 4years and still picks up after 2goldens and kids.

    Oct 04, 2009 | Dyson DC14 Animal Bagless Upright Cyclonic...

    1 Answer

    I have a Dyson Animal. Roller bar won't turn/belt intact


    Actually, I'm the poster who said I have the same problem, but it turns out I have the DC07 animal, not the DC14, but perhaps the solution is the same for the DC14 and it doesn't cost anything! I called DYSON and they told me the clutch needed to be reset, so she had me recline the vacuum from its upright position, lay it on it's side, turn the carpet/bare floor dial slowly back and forth between the two settings about 6 times and it apparently reset the clutch and now the cleaner bar spins normally and there's no more loud grinding-type noises. She said if that didn't work, the next step would be to remove the bottom protective panel (secured with the three large plastic screws) and lift the entire cleaner bar (do not remove the belt) out about an inch or so and then reinsert it and reattach the bottom plate. I hope this helps your problem. Good luck.

    Apr 12, 2009 | Dyson DC14 Animal Bagless Upright Cyclonic...

    1 Answer

    Works on carpet not on bare floors


    It's not supposed to rotate on bare floors

    Nov 14, 2008 | Dyson DC14 All floors Bagless Upright...

    1 Answer

    The brush wont turn


    Make sure that the carpet selector is on carpet setting not bare floor. It only spins on carpet setting. If carpet setting is engaged and still doesn't work you need a new clutch assembly.

    Oct 12, 2008 | Dyson DC14 Animal Bagless Upright Cyclonic...

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