Question about Bose 3·2·1 II System

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Bose 321 dvd tray will not open just a buzzing sound when i press eject. it sounds like a gear is turning but the dvd tray does not open

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  • Anonymous Mar 23, 2014

    DVD RW in tray and can't get it to open. Turning on and off doesn't help

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  • Bose Master
  • 5,568 Answers

Bose customer service used to be excellent. I would suggest you contact them directly, they may still have an exchange program; you send them yours and get a refurbished unit in return.

Posted on Jan 01, 2011

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1 Answer

321 stuck disc


Take cover off. Locate tray which houses the DVD. You must locate the planet gear (teeth 360 degrees) and turn that manually. It may resist if something is stuck (kid object). Find the UFO first and get it out of there. Then try to plug unit in and eject before prying or applying pressure to the gearing to drive the tray out. You may skip some teeth on the gear and the from that point on the DVD won't load or eject correctly anymore. There is a sensitive timing sequence there so if you skip a tooth, it will need to go the repair center. Take your time and examine everything and try to remove the UFO. Turn it upside down and shake, etc. Then continue to use the eject button. This is all you can do at home. If that fails find a repair center.

Jan 23, 2014 | Bose 3·2·1 II System

1 Answer

Disc tray will not open?


There could be a disc jammed in the tray. The humming sound is the tray open/close motor trying to work

Jan 16, 2013 | Bose Av3-2-1 Series Ii Media Center...

1 Answer

Have a Bose 3-2-1 Series III. When I put in a DVD, I get sound through the Bose but no picture on my Pioneer TV. This is the second time it has happened. The first time it, we managed to get it going...


Here are 3 things to try and an if all else fails at the end.

1) Make sure the TV is set to the correct Video Input to see the video from DVDs on the Bose system.
• Make sure a DVD is in the disc tray.
• If the TV is connected to the media center using the HDMI cable:
Switch from one Video Input to another and then back to the original input.

2) Turn everything off, then:
Turn on the TV and set the TV Video Input for the Bose system video.
Turn on the Bose system and press DVD.

3) Turn off both the TV and the Bose system and then:
Unplug the HDMI cable from both ends.
Disconnect the power cables from both your TV and the Bose 321 system.
Re-connect power to the TV and to the Bose 321 system.
When the Bose 321 system startup message disappears from the display,
re-connect the HDMI cable to the TV then Bose 321 system.
Turn on the TV first, then turn on the Bose 321 system.

If all the above fail then disconnect the HDMI cable that connects the TV to the Bose 321 system and reconnect the two using a Component cable, an S-Video cable, or the Composite cable provided with the system.


Please leave feedback

Cheers

Andy

Apr 28, 2011 | Bose 3·2·1 II System

1 Answer

Bose 321 tray will not open


If it's flashing on and off, then the DVD drive is the least of your problems. Check to see if there is a dual-voltage switch on the bass module. (if so, set it to 120v if you're in the US) As for the DVD drive--> Try another reset by unplugging the power for at least 30 seconds. Plug it back in, "Bose 321" will appear and disappear from the display, and then press the eject button before you power it back on. Wait about 3-8 seconds. If the drive won't open, it will probably need a repair. $150 for repair w/ new warranty through Bose- 800-367-4998.

Jun 21, 2009 | Bose (321GS) System

1 Answer

Placed dvd in to bose dvd player and it froze...wont go back to dvd mode and will not eject...any suggestions?


This can sometimes happen with a newly manufactured DVD (in which case you should call for a sw update) or a copied DVD. Either way, turn the 321 off, unplug the power cable from the acoustimass module, and wait 30+ seconds. After plugging it in, don't turn it on. Just press the eject button and wait about 5-8 seconds. If the tray doesn't open this could me a mechanical failure, in which case you should call Bose for a repair. Otherwise, just call them for a sw update if the DVD comes out.

Jun 17, 2009 | Bose 3 2 1 GSX System

1 Answer

When I press the Eject Button on the Bose 321 DVD Player the tray does not open up. I can hear the sound as if trying to open


normal issues with cd/dvd trays - gear/rubber of the tray transport worn out.

manytimes it helps if you always keep a cd/dvd in the tray (don't keep the tray empty)

it may also help if you can keep the bose 321 vertical.

May 30, 2009 | Bose 3 2 1 Series I DVD Home Entertainment...

2 Answers

CD stuck in disk tray of (original) BOSE 321


NO NEED TO TEAR APART OR REPLACE THE UNIT! JUST TURN OFF THE UNIT, LEAN IT FORWARD AND A LITTLE DOWNWARD AND HIT THE LOAD BUTTON AND IT WILL OPEN. THAT'S THE TRICK!

Nov 23, 2008 | Bose 3·2·1 II System

1 Answer

Non bose dvd player for bose system


In short, you can. I did it last night. My Bose 321 DVD player is junk and it's always been junk, but I love the sound sytem. Last night, after the thing gobbled it's last DVD, I went through the whole, unplug, wait 5 minutes, plug back in, etc. and it still wouldn't eject so I ripped the DVD tray out of the thing with a pair of pliers, recovered my DVD, and slammed the tray back in, stripping all the gears and screwing up the motor in the process.
BUT, I disconnected the video cable from my Bose and plugged it into the video out on my el-cheapo Tru-Tech $99 DVD recorder. Then I ran the audio out cables from the Tru-Tech to the Aux 1 inputs on my Bose 321.
When I want to watch a DVD now, I put the DVD in my Tru-Tech, turn on the Bose, switch it to Aux 1, and I get a great picture and the Bose sound. Best of all, I don't have to plug and unplug that sorry Bose system everytime the wind blows.
They used the absolute cheapest DVD player they could get their hands on--a Toshiba model--for all the Bose 321 older models. Every single person who bought one has had these same troubles and they've made no offer to fix them.
This was my first and last Bose because of that and I hope more people stay away from Bose until they get their act together and protect their customers. $1000 for a system that eats DVDs like M&M's is ridiculous.

Aug 08, 2008 | Bose Lifestyle 28 System

11 Answers

Bose 321 DVD Stuck Won't Open


This can happen if the disc has been put in upside down accidentally, if both sides are highly reflective (e.g. blank recording discs). If so, you need to get the system to eject the system before it attempts (and fails) to read the wrong side of the disc:
On the back of the Acoustimass module (sub woofer) is a power switch. Use this to the turn the system off and wait 30 seconds. Switch it back on, the media centre flashes up "Bose 321" - press the eject button firmly once as soon as this disappears. If this works, contact Bose with the serial number from the media centre to see if the system needs a (free) software update (a disc they send in the post) - just in case the system is having general disc reading issues.

However, it may be that the drive has failed - it's a mechanical part in a mass produced system so this is not unreasonable, just disappointing. But because you have bought a premium system, the company will rush to help you - call them for a repair and explain you need the disc back urgently. they'll probably arrange an urgent, fast turnaround repair....

Jan 01, 2008 | Bose 3·2·1 II System

3 Answers

Bose 321 DVD System


I love my Bose 321 DVD system, but a few days ago, it started acting weird. I put in a DVD, and it reads - "No Disc".....and I'm not sure why. I cleaned the disc, and I also played a DVD/CD Maintenance kit - I'm not sure what is wrong. It seems like I have a problem within the system - what can I do?

Dec 10, 2007 | Bose (321GS) System

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