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Regarding your recent inquiry about the HP 74, 75, 74XL or 75XL ink cartridge error message ("Cartridges Not Aligned" or similar printer alert condition) and inability to print with your HP OJ J578 printer, this type of error is normally associated to an electrical connection issue between the printer and the cartridge, or more likely, an internal micro-electronic failure inside one of the ink cartridges (.....it is very rare for both cartridges to fail at the same time). An electronic failure of the cartridge would be unrelated to the ink cartridge refill process; these same failures can (and frequently do) occur with brand new ink cartridges.* To help identify the root cause, and to confirm/determine which of the two ink cartridges is causing the failure condition, please run the 'Tap 41' cartridge's electrical diagnostic test below (refer to C.)
Please first verify the age of the ink cartridge(s)....look at imprinted date on front of ink cartridge. If this 'warranty expiration date' has expired, then potential internal electrical cartridge failures can occur due to internal corrosion, etc.
NOTE: Unfortunately, alignment pages and internal self test prints will usually print Ok even if the cartridge is internally electrically damaged. Do not use these test pages as a proxy for determining whether a cartridge is good or bad, only the 'Tap 41/43' diagnostic test report can yield this information.
1.Press CANCEL + OK buttons at the same time.
2.The extended self test page should print.
--- Verify all colors and all stair-step nozzles are firing (i.e. no missing horizontal lines should be visible in the stair-step grid patterns). (NOTE: the self test page is a 'forced' test print whether the ink cartridges are good or bad). Inspect color bars to verify proper nozzle/jetting health. If normal/regular printing is still not permitted then the problem is with either one, or both, of the ink cartridges. Activate Tap 41 test to confirm which cartridge is causing the issue.
C.Validate the cartridge's electrical health by running the 'Tap 41' diagnostics test. Refer to video procedure (or .pdf document) at the following links on how to activate and read the service test: http://inkjet411.com/?page_id=544
1.Press the * and # keys simultaneously.
2.Enter 124 (or 123) at keypad.
3.Use the arrow keys to navigate to the System Menu. Select Ok.
4.Use the arrow keys to navigate to the 'print-mech tap test'. Select Ok. Should display 'code = 0'.
5.Use the arrow keys to enter 'code = 41' (or just enter 41 on keypad). Select Ok. The Tap 41 diagnostic test pattern should begin to print.
NOTE 1: The 'Tap 10' (extended self test) can also be activated by pressing CANCEL + OK buttons at the same time. Whether ink cartridges are good or not, i.e. this is a forced print test). Refer to following 4 paragraphs (or video) on how to interpret diagnostic report.....
--- Providing the color cartridge is partially functioning the Tap 41 diagnostic test print will be printed (this is a forced service print test which is mainly used for the evaluation of ink cartridge electrical health). A good HP 75/75XL color cartridge should display 600 good nozzles, while a good HP 74/74XL black ink cartridge should show 672 good nozzles. If the results yield anything different then the ink cartridge is likely damaged and will need to be replaced. Refer to video on how to read the printout.
---- If the printer attempts to print the diagnostic test pattern (1 page) then the printer is generally considered operational and functional, if nothing is printed, but the printer attempts to print the pattern, then the tri-color ink cartridge is either empty, clogged or severely electrically damaged (black ink cartridge is not used). You can remove the tri-color cartridge, reactivate the tap 41 test and the printer will print the diagnostic test print in black ink.
You can also test general printer performance by running the 'Tap 10' diagnostic test, use same procedure above and enter "code = 10". Both the 'Tap 41' and 'Tap 10' tests are 'forced print tests' - the printer will make every attempt to print the pattern whether the ink cartridges are good or bad...the patterns should be utilized to diagnose cartridge health. If 'regular' printing is still not possible then one or both of the ink cartridges is damaged.
NOTE 3: It is possible to 'temporarily' bypass the cartridge error message (for emergency printing purposes only), please refer to link above/below for video/documentation instructions. However, if the cartridge is determined to be electrically damaged, largely dependent on the 'Tap 41' diagnostic test results, the cartridge will eventually need to be replaced with a new one. With a marginally performing ink cartridge, this typically results in allowing 1 entire print job to be printed at a time. If this does not permit any print operations then the cartridge has severe internal electrical damage and will need to be replaced: http://inkjet411.retailinkjet.com/wp-content/uploads/2013/04/HP-74-75-Problem-Resolution_v10.pdf
D. Cartridge Error Bypass ( Emergency Printing Only - http://inkjet411.com/?page_id=544 ):
1. Press the * and # keys simultaneously.
2. Enter 123 (or 124) at keypad. The 'Underware' menu should be displayed.
3. Use the arrow keys to navigate to the Information Menu. Select Ok.
4. Use the arrow keys to navigate to the 'checksum for relock data input'. Select Ok. LCD should display a 5-digit number after a few seconds.
5. Attempt to send a print job to printer
NOTE: with a marginally performing ink cartridge, this typically results in allowing 1 entire print job to be printed at a time. If this does not permit any print operations then the cartridge has severe internal electrical damage and will need to be replaced.
*Many cartridges eventually do encounter problems or failures, especially after their original ink is gone and they are re-used, and this is often unrelated to the refill process. The "Incompatible Print Cartridge(s)" / "Print Cartridge(s) Problem" / "Refer to printer documentation" / "Cartridge Error: Cartridge must be replaced" / "Cartridge in left/right slot is not intended for use in this printer" / "Now printing alignment page" error messages are typically indicative of failed micro-electronics internal to the ink cartridge(s). Also note that it is common to have a marginally performing ink cartridge (which was performing ok before) in the adjacent slot (i.e. color), then when a marginally performing cartridge is installed into the other slot (i.e. black), both of the ink cartridge(s) then get flagged with electrical errors. Running the 'Tap 41' cartridge health diagnostics test will confirm the active state of both cartridges.
For reference, the following page provides a complete review of the majority of cartridge error messages you may observe on your printer at one point or another: http://inkjet411.com/?page_id=509
However, if your printer works routinely after inserting a brand new HP 74 and/or HP 75 ink cartridge in it, then this will confirm root cause of failure as being limited to one of the ink cartridges.
CAUTION: Be advised, the use of compatible/clone cartridges (i.e. sold thru the internet from overseas) are known to be problematic and may cause printer errors. We do NOT suggest refilling these types of ink cartridges.....refilling of HP 74/75 original/genuine ink cartridges is only suggested!
If you need to purchase a new HP 74/75 ink cartridge(s), we suggest you try a remanufactured ink cartridge from http://www.inkplicity.com/ as their ink cartridges typically have the lowest cost in the USA, have a high reliability rating and provide a 1-year warranty (remanufactured ink cartridges which have been thoroughly tested; purchases are only available by USA residents).
For any additional questions please contact us directly: Inkjet411help@gmail.com
Follow the instructions below to install the print cartridges for the first time.
Installing print cartridgesStep one: Install the print cartridges
Follow these steps to install the cartridges.
Open the cartridge door.
The carriage moves to the far right side of the product.
Figure 1: Open the cartridge door
Remove the new cartridge from its packaging and, being careful to touch onlythe black plastic, gently remove the plastic tape by using the pink pull tab.
Figure 2: Remove tape from cartridge1 - Copper-colored contacts2 - Plastic tape with pink pull tab (must be removed before installing)3 - Ink nozzles under tape
Do not touch the cartridge ink nozzles or copper contacts. Touching these parts will result in clogs, ink failure, and bad electrical connections.Do not remove the copper strips. They are required electrical contacts.
Figure 3: Do not touch the ink nozzles or copper contacts.
Slide each new cartridge forward into the empty slot. Then gently push theupper part of the cartridge forward until it clicks into place.
Insert the tri-color cartridge into the left slot.
Insert the black cartridge into the right slot.
Figure 4: Insert the cartridge
Close the cartridge door.
Step two: : Align the print cartridge
The product prompts you to align cartridges every time you install a cartridge. You can also align the cartridges at any time from the control panel, or byusing the software you install with the product. Aligning the cartridgesensures high quality output.
Make sure you have letter or A4 unused plain white paper loaded in the input tray.
Press OK. The product prints an alignment page.
Place the alignment page print-side down on the scanner glass.
Press OK to scan the alignment page. When the scan finishes, the alignment is complete.
If you have colored paper loaded in the input tray when you align the cartridges, the alignment will fail. Load unused plain white paper into the inputtray, and then try the alignment again.
All colors need to be present to pass alignment. Usually what I see is the yellow is empty. You can blot the print cartridge on a damp paper towel to verify the inks are working and this also cleans the head.
First thing to try is to remove the power brick (not just the cord the whole brick) from printer for a minute then re insert and try it again. If this doesn't help try uninstalling it then re installing the printer
To replace the print cartridges
Perform the following steps to replace the print cartridges:
Make sure the HP All-in-One is on.
If the HP All-in-One is off when you open the print cartridge door to
access the print cartridges, the HP All-in-One will not release the cartridges for
changing. The HP All-in-One can get damaged if the print cartridges are not
docked safely when trying to remove them.
Open the print cartridge door.
The print carriage moves to the far right side of the HP All-in-One.
Figure 1: Opening the print cartridge door
Wait until the print carriage is idle and silent, and then lightly press down on a print
cartridge to release it.
If replacing the tri-color print cartridge, remove the print cartridge from the
slot on the left.
Figure 2: Removing the print cartridge from the slot1 - Tri-color print cartridge slot2 - Black and photo print cartridges slot
Pull the print cartridge toward you out of its slot.
the black print cartridge to install the photo or gray photo print
cartridge, and store the black print cartridge in the print cartridge
protector or an airtight plastic container.
Remove the new print cartridge from its packaging, and carefully remove the black plastic tape by using the pink pull tab
Figure 3: Removing the new print cartridge from its packaging 1 - Copper-colored contacts
2 - Plastic tape with pink pull tab (must be removed before installing)
3 - Ink nozzles under tape
Do not touch the copper-colored contacts or ink nozzles. Also, do
not re-tape the print cartridges. Doing so can result in clogs, ink failure, and bad
Figure 4: Do not touch the copper-colored contacts
Hold the print cartridge with the HP logo on top, and insert the new print cartridge into
the empty cartridge slot. Make sure to push the print cartridge firmly until it snaps
If installing the tri-color print cartridge, slide it into the left slot.
If installing a black, photo, or gray photo print cartridge, slide it into the right
Figure 5: Installing the print cartridge
Close the print cartridge door.
Figure 6: Closing the print cartridge door.
HP All-in-One prints a print cartridge
alignment page if a new print cartridge is installed.
When prompted, ensure plain white paper is loaded in the input tray, and then press
The HP All-in-One prints a test page, aligns the print head, and calibrates the printer.
Recycle or discard the page.
A success or failure message appears.
If colored paper is loaded in the input tray when aligning the print
cartridges, the alignment will fail. Load unused plain white paper into the input
tray, and then try the alignment again.If the alignment fails again, you might have a defective sensor or print cartridge.
Contact HP Support at
If prompted, choose your
country/region, and then click Contact HP technical
You know, I'm not going to read the other solution. I know 100% FOR SURE, when a cartridge fails, it is dead and there is nothing you can do about it, but there is a good side. HP ink cartridges have a year warranty. Call them and tell them it failed, they'll send you a new one!