Question about Canon PowerShot SD870 IS Digital Camera

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Black Screen; Change Battery Message

Hello,

When I turn on my PowerShot A300 I get a black screen and a "change battery pack" message even with brand new batteries. Shortly thereafter, the camera shuts off. Any ideas are appreciated. P.S. This camera has never been dropped or abused in any way. Same issue, but i just remove the battery pack and shove it back in =). Seems to work for a few days until the message returns which i rinse and repeat.
I called Canon ( 1 800 828 4040 ) and they claim that it MIGHT be the battery's fault then gave me the option in sending it into the nearest service center so they can take a look at it with a copy of the receipt.

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  • mushfadi Feb 19, 2009

    I bought a brand new IXUS 870 IS 2 days ago and i am having the replace battery pack issue ...very disappointing, what make things worse is that i lost my receipt :-(

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My proposed solution is valid for a Canon PowerShot A300 (digital)

Hi there! I had the same problem with my camera and called Canon as well. They gave me the option to have the unit diagnosed (free) and serviced (base fee $80) or the option to trade it in on a newer model (my unit + up to $110 for refurbished unit).

After talking with the representative for about 15 minutes I advised him that I was going to look at the pros and cons of the units available and call them back after I had made my decision. However, right before I hung up the phone he advised me that sometimes this trick works:

Take a pencil eraser and clean the battery connections well on the outside (the little black flip up piece) and down inside. Just make sure that you clean it out well and don't leave any foreign objects in there (i.e. eraser flakes). I learned in cleaning mine that it's best to do it in a well lit area and the battery connections inside the camera push down a bit so make sure that you're gentle but you should clean the entire area in there.

As soon as I finished cleaning the connections and put my rechargeable batteries (which have been lying around for a few days without being recharged) back in the camera powered on and I have taken about 40 pictures since.

I hope this works for you as well.

Posted on Sep 23, 2008

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