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I have a verbatim usb 2.0 1 TB hard drive and I can't disconnect it from my laptop. I get a message- windows can't stop your generic volume device because it is in use. I just installed Roxio for computer back ups and deleted Nero because it was not working for me, now I can't remove my desktop hard drive.

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Look down in the corner, the right corner for an icon that looks like a small drive slanted with a green arrow over the top of it. If you click on this ICON, it will bring up a small window that says safely remove devices, click on your verbatim drive and it will give you a message. If it fails to do this then Ctrl+Alt+ Delete keys pushed all together one time brings up a window with six buttons. Select "Task Manager" and it will allow you to stop certain processes. Look for the Verbatim drive and halt it. Failing this, you can shut the machine down and remove the disk.

Posted on Jan 01, 2011

Testimonial: "Thanks for the quick response. I tried the first 2 solutions with no luck I guess I will have to shut the system down when I want to disconnect the hd"


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Welcome to Fixya

If the hardware you purchased came with a software or driver disk. Install it first. Test the USB port. Try to insert other USB device other than your 1 TB HD. If the USB port was able to detect other device, then the problem is your 1 TB drive. If USB port were not able to detect other USB device, then the problem is your USB 3.0 card.

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The device Generic volume cannot be stopped right now. Try stopping the device again later

why not try to use a separate program to safely remove the drive.

download here

what is it?
USB Safely Remove is a USB device manager. It saves time and extends user abilities on active work with flash-drives, portable drives, card readers and other gadgets.

post back and let us know.

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