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Pc not recognising creative zen micro - Audio Players & Recorders

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  • 3 more comments 
  • nalubegaange Apr 03, 2009

    my creative zen stopped working and the pc won't recongnize it

  • Lauren Brissey Apr 07, 2009

    ..... still cant get my zen to turn on : (

  • ashlesh Apr 18, 2009

    my creative zen stoped working& could not being recognised by my pc

  • creativeinte May 05, 2009

    All of a sudden, my computer won't recognize my Zen Vision M. It just happened to a friend of mine as well. What is going on?

  • Anonymous May 10, 2009

    Me too have the same problem !
    But now its getting worse cause it only shows a blank screen , i hace restart and reset many times but it wont work !
    Thanks you gor helping out !

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You had to install the creative-software BEFORE connect the zen for the first time.

1. disconnect zen.
2. install software (if you have already, go on)
3. uninstall the zen-driver
(winxp: Go to START->control panel->System
->Hardware->HardwareManager; uninstall zen with right mousclick->uninstall.
Not sure, if the naming is correct, cause i have no english winxp)
4. Connect Zen.

Hope that will help :)

Posted on Jul 10, 2008

6 Suggested Answers

ctf1800
  • 4402 Answers

SOURCE: recovery disk mp3 creative zen micro

http://www.creative.com/products/mp3/MP3PlayerRecoveryTool/welcome.asp?region=1

Posted on Dec 06, 2007

ctf1800
  • 4402 Answers

SOURCE: Creative Zen Micro

vista is not supported . you can try this:
you should not have had to install anything for the Zen to work on Vista. If you have installed any Creative software, remove it. Reboot, plug your player in, open Device Manager, and remove the device that shows up representing your player (completely uninstall it). Reboot again, and plug in your player. It should be recognized now.

If that still doesn't work, then boot your player into Recovery Mode, and perform both a Disk Cleanup and a Reformat. Reboot the player and try plugging it in again.
if it still doesn't try another computer and upload the latest firmware to it and then try it on your pc after firmware is loade

Posted on Feb 11, 2008

  • 19 Answers

SOURCE: Creative Zen Touch firmware problem

Before preceding, goto control panel, add/remove programs (vista equivalent) select windows media player and uninstall note the response it gives you. If it is going to allow you to uninstall OR downgrade windows media player to version 9 then keep going. If not, then find another computer that you've never used the player on try upgrading firmware there, make SURE it's got windows media player 9 by downgrading it in add/remove programs.

Now for the fun stuff:

Sounds like the same problem I've resolved several times in the past on here.

1. Plug in the device.
2. Goto device manager in control panel and remove the device drivers.
3. Reboot if it asks you to, make sure to unplug the device.
4. Goto device manager again, remove the USB hubs.
5. Don't reboot.
6. Goto control panel, add remove software or equivalent for windows vista ultimate.
7. Select creative labs, and uninstall any and every zen related software.
8. Don't reboot.
9. Goto my computer, find the creative directory located on your main hard drive at \program files\creative. Deleted it completely.
10. Select windows media player select uninstall, or downgrade accordingly.
11. Make sure your zen touch is not plugged in and reboot your system.
12. After system loads, plug in the device and run the firmware software again.

And if you wish, reinstall windows media player 10 and the creative software (which you don't need at all with vista) all the other drivers should reinstall themselves.

BTW it's a hell of alot easier to just use another CPU if you have access to one, I've done it both ways and it saves alot of time.

Posted on Mar 24, 2008

  • 1 Answer

SOURCE: Creative Zen Touch firmware problem

I had the same issue after trying to update firmware the PC kept saying the player was not connected, I have copied the reply below from Creative Customer Services on how I fixed this problem. I was lucky that I have access to an old PC that had WMP 10 so I didn't need to mess with my own PC. However, there was some messing about with the instructions to get the fix. My main tip is follow the instructions below, then go to device manager and uninstall the Zen from your USB list, it will probably be flagged with a yellow triangle. Remove it totally and then reinstall the Zen driver, this worked for me after I had taken the steps listed here;

1. Please uninstall all Creative software & Drivers.
2. If WMP 11 is installed, remove it including Media Player 11 runtime
(may require a reboot for each thing).
Go to add/remove programs and uninstall these two files (this will put
your pc back to wmp10). http://support.creative.com/kb/ShowArticle.aspx?sid=16737

Related topic is further explained on this page http://www.microsoft.com/windows/windowsmedia/player/11/readme.aspx#DevicenotrecognizedafterinstallingWindowsMediaPlay
3. Download the following files from the website and save them to a
unique folder.
http://support.creative.com/welcome.aspx
You may have to select your own Product > Choose your Specific Model>
then Double Click.
Down below; please ensure that your Operating System selected is Windows XP.

Driver : Creative Zen and Jukebox Driver Upgrade version 1.30.03
Firmware: Creative Zen Touch PlaysForSure Firmware 2.11.01
You may want to click the Show Details button on the right side for
additional information.

4. Re-install the Zen Driver and reboot the PC and then connect the
player.
5. Make sure the firmware update is ready,
Run the program but don't click the language bit yet), leave the mouse
hovering over your language selection.
6. On the Zen - select the option "reload OS"
7. As soon as it flashes up "reload new firmware now via USB" click the
language button on the firmware.
8. Now PC should find it and allow you to re-load the firmware. (it may
take a few attempts)
9. Once complete, click close and restart the pc. Everything should now
be fine.
10. If installation is successful, you can re-install your WMP11 and
everything should be okay this time.

Good luck

Posted on Oct 19, 2008

YourZEN
  • 820 Answers

SOURCE: i need a driver of zen micro creative

Hello,

All support for the Zen Micro is on next site:
http://support.creative.com/Products/ProductDetails.aspx?catID=213&subCatID=214&prodID=10795&prodName=ZEN Micro&subCatName=ZEN&CatName=MP3+Players&VARSET=prodfaq:PRODFAQ_10795,VARSET=CategoryID:213
Driver support for Vista and earlier Windows Operating Systems.

Posted on May 07, 2010

6ya6ya
  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

Hi,
a 6ya expert can help you resolve that issue over the phone in a minute or two.
best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
the service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need.
goodluck!

Posted on Jan 02, 2017

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I just got a ZEN Micro 4GB player for free due to Firmware problem. This totally fixed the firmware issue. Windows XP PC with Media Player 10 and the latest driver and firmware from creative. Once I had all that I plugged in my player, let it recognize and then re-flashed to latest firmware. BAM now the play is working perfectly and I can sync music to it. Thanks for the fix.

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Try disconnecting it and then reconnect it back to your pc, it happened to me once and then it was completely dead, nothing happened after it failed to install.

Then I waited the next day and I was about to return it, and I thought that maybe it would work if I connect it and reconnect it back and yeah it worked. it installed successfully.

Let's hope that it will work everytime I connect it from now on, if not I'll probably return it. 'cause I just bought yesterday.

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http://us.creative.com/support/downloads/

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