Question about GE 24 in. Profile PDW9880JSS Built-in Dishwasher

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I use Cascade Complete and don't know what happened but the soap has congealed and I don't know how to remove it, dishes aren't coming out clean and I am assuming that it is not being dispensed properly.

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Cascade complete is an enzyme based detergent so if it was mixed with a bleach based, it solidfies.

Posted on Jan 11, 2011

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Make sure your water temperature is hot enough to dissolve the soap. Generally, the water temp. should be 140 degrees. Run some hot water at the tap before you turn on the dishwasher. This will assure that hot water is in the dishwasher as soon as you start it. Be certain that there aren't any large pieces in front of the dispenser tray. Sometimes casserole dishes, frying pans or baking pans can block the door and prevent it from opening.
Also, the sprayer arms might be clogged with bone fragments, peelings, bits of paper, etc. If this is the case, you'll need to remove the sprayer arm, flush and then check the jets. If you see "stuff" in the jets, they can be remove with tweezers.
Finally, make sure the upper sprayer arm hose is securely seated with the tube in the back of the dishwasher that carries the water up to the sprayer arm hose. If these two are not seated correctly, the water will not travel into the sprayer arm hose, the sprayer arm will not turn and your dishes will not get clean! I hope this helps. If it does, please come back to Fixya and rate my advice.

Jun 11, 2011 | Whirlpool Dishwashers

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I have been using Cascade liquid detergent. Just recently the dishes have not been cleaning as they should. I checked to make sure that there was soap and the soap was congealed and not the correct...


Hi, I have an older dishwasher also and recently mywife also complained about it not cleaning right... so me being the man I amtried in vain to clean the things... Bought new spray arms online and installedthem in minutes...now the thing works like new... However I have also foundthat if the heating element goes bad then that also can mess things up bad...So I would buy new spray arms, and also check out the heating element to makesure it is working... Here is a tip that will help you with the onlinebuying...
Dishwasher SprayArms not Spinning

How to Buy ApplianceParts Online

A bad heating element causes many problems in dishwashers...

Dishwasher Problems The HeatingElement not Working

DishwasherMaintenance DishwasherResidue and Film on Dishes

heatman101

Asker's Testimonial "explanation very clear. will give it a go and see howsimple it was. thanks Ronnie " - ronnieshomes

Nov 01, 2010 | GE 24 in. Profile PDW9880JSS Built-in...

1 Answer

The Cascade liquid detergent in my Smart Dispense GE Profile dishwasher has congealed for some reason. My dishes are not getting cleaned, and the rinse water is gushing up and out of the air vent. I have...


I had and solved this problem. First, this answer addresses only the congeal nature of Cascade and how to get it out. And you aren't going to like the answer. The easiest answer is to take the door apart and replace the bottle and you can't re-place the one you took off. You will need to order a few parts assuming that you can clean the bottle once you get it off. I did it without removing the bottle and it took hours. I used grass trimmer plastic wire and shoved it in the bottom tip of the bottle to break up the gel. I then used a long 'hemostat' to retrieve chunks from the large opening in the door. Imagine trying to grab one of these gelatin balls with a hemostat. It takes a careful touch. In between, I would pour hot water in and try to dissolve the gel. that didn't do much good. When I got a clean flow of water, i re-connected everything and purged the system per instructions a few times before putting things back together. This took hours beginning to end. And Cascade people at P&G tell me that it is from mixing two types of their product... one with enzymes and another with chlorine.... Who knows.

Oct 18, 2010 | GE Dishwashers

2 Answers

The soap in my "smart dispenser" appears to have turned partially into a gelatin surrounded by liquid. Our dishes do not seem clean lately, and I just realized that the red light (to indicate that the...


I have the same problem. It isn't because of a long vacation, so if its still under warranty, call them out before they try to charge you an arm and a leg!

I called GE, they told me that it was Cascade's fault because they changed their formula to phosphate free and when I refilled the smart despenser, it congealed. When I called Cascade, they offered to send me a voucher for a free container of Cascade and they gave me a number to call GE saying that I wouldn't have to pay for the service call and that they would walk me through how to get it cleaned out. I then called GE and I was told by GE that I will have to pay the $100 for them to even come out and look at it because I have owned it for 14 months. (2 months past the warranty.)

I am still calling back and forth telling them both that I shouldn't have to pay for a service visit because I used the recommended Cascade detergent and it clogged it. Both of them are finger pointing.

I am in the process of trying to clean it out myself without taking it all apart, and its not looking like it will work. I had to get a wet vac and **** it all up, put water in, slosh it around by moving the door up and down, and by pushing a long straw in trying to break up the clotted detergent.

Good luck. If I find anything that will for sure get it cleaned up, I'll post it on here!

Sep 29, 2010 | GE Dishwashers

1 Answer

My Kenmore is leaving white film on all my dishes. It like it is not rinsing. I will add it is 11 years old.


It might be a bad dishwashing soap. I know the cascade complete works best and all others seem to take a 2nd or worse place. Try a diff. liquid and see what happens.

Aug 25, 2010 | Kenmore 24 in. 17482 / 17484 / 17489...

1 Answer

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depending were you live they changed the formula in cascade,but they are doin a new formula are you using a rinse agent? claean the machine clean spray arms and soap dispencer,with no dishes run machine with 1cup of CLR or 2Cup of vinegar just pour in tub and let it run full cycle no drying.Thanks

Jul 31, 2010 | Whirlpool Dishwashers

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A white, soap-like film is left on glasses and flatware after a washing. It does not wipe off easily.


are you using a rinse aid like jet dry you can try cascade complete it works great in my dishwasher dishes come out very clean

May 01, 2010 | Dishwashers

1 Answer

Dish Washer soap does not dispense during wash


You don;t list the make and model number or its aproximate age.
The simpelest cause is switching to an ultra-cheap dry detergent. Recommed you use a name brand powder (like Electrosol or Cascade) Never use gel or tablets, ever.
Check all spray arms for blockages. Now is a good time to remove the filter (non trivial but do-able on most dishwashers.)
Clean empty dishwasher by filling a bowl or large cup with white vinegar and placing it in the dish rack. Run a short cycle with no detergent added. You may need to repeat.
If problems persist, the pump motor is probably failing. Schedule a service call or consider replacement of DW. Good Luck!

Mar 29, 2009 | Dishwashers

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New dishwasher leaving powder residue on dishes.


Quit using the new Cascade. The formula change is what is causing the problem. No research from Cascade before releasing the product

Nov 18, 2008 | Dishwashers

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