Question about Philips GoGear Muse Digital Media Player

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Hi got phillips gogear mp4 player for xmas the screen has froze updating at 99% what can i do ? no buttons are working!!

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My go gear muse wont charge? please help me how to fix this?

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Firstly, I'd suggest that you do a soft reset of your player. You will find the reset button next to the 'power on' button on the side of the player. Please hold the Reset button using a pen tip or other sharp object for 10 seconds. Now turn it on.

If that doesn't work, I'd suggest that you format your player or repair it using Philips songbird or device manager. If your model number starts with SA1..... your player supports device manager. If it starts with SA2.... then it uses Philips Songbird. You can install them from the CD that came with your player or download it from Philips support site.

Contents may be removed by using this function. So make sure to back up your contents.

Format:
On your computer desktop, double-click "My computer". Double-click on the MP3 player's icon. Right-click on the Internal Storage icon and then select "Format".
Repair using Songbird:

Launch Songbird and then connect your player to your computer. Select "Repair" under the "Tools" menu. Follow the instructions given by the pop-up windows to perform the repair process.

Repair using Device manager:
Launch Device Manager and click the Tool menu and select "Repair", then follow the instructions to perform the repair process. Make sure all other applications such as Philips Plug-in, Windows Media Player or Windows Explorer that access the device are closed or else Device Manager will not recognize the device.

Hope this works.

Posted on Apr 12, 2011

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Posted on Jan 02, 2017

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My Phillips GoGear MP4 player stopped updating at 99% and will not continue.


1. Launch Philips Songbird program from Windows start menu. The program can be found on GoGear Accessories disk, or you can download it from:
http://www.userdrivers.com/MP3-Player/Philips-Songbird-1-7-2-Build-1667-for-Windows-XP-Vista-7/

2. Reset your GoGear player while holding Volume+ key and immediately connect it to computer. (You should do it before "Udating at ..." message appears.)

3. From Songbird menu choose Tools -> Repair my GoGear Vibe.

4. Follow the instructions.

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Phillips mp3 player froze up on the gogear screen.


Triple Reset for Philips’ GoGear:

Disconnect the Go Gear from computer. Press the reset pinhole until the player turns off. Hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware Wizard. If this pop-up does not appear, reset the player again WHILE connected to the computer. Open the Philips Device Manager, and go to Repair Tab. Reset the player one more time while connected to computer. Follow the repair instructions.

After repair is complete, upgrade the firmware for this player. Will erase all the songs, but you should be good to go again.

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5 Answers

Device manager wont detect my gogear HDD1630/17 even though i recently updated the software and driver, also my device is frozen on "Please connect player to pc". I can't even get it back to the menu...


I was experiencing this similar problem, and from my research so were alot of other people, what finally worked for me was this:

  • Update all the software on your computer via Phillips site
  • Open the Philips Device Manager
  • With the device connected and the 'connected to pc' screen showing on the GoGear, do a 'soft reset' by holding the Power Off + Volume Up buttons for a few seconds
  • As soon as the device restarts itself, hold the Volume Down button, the computer should now recognize the GoGear
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  • Thank the intarwebs.

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Philips SA6045 Mp4 player- virus?


Make sure you back up all songs on the GoGear before attempting this solution.

1) Back up all files on the GoGear
2) Open up Philips Device Manager (Start --> All Programs --> Philips)
3) Click on the Repair Tab, and look for a msg that says connect the player while holding the volume + button
4) Disconnect the GoGear from the computer and turn the GoGear off - hold in the volume + button and continue to hold it as you reconnect the GoGear to the computer; after holding the volume + button for up to 20 or 30 seconds, a window will open up saying that your device is being repaired (now you can let go of the volume + button); after the repair is successfully complete, your GoGear will be good as new

Now you can do the firmware upgrade that will prevent this problem from occuring in the future. Open up Philips Device Manager and click the Update tab. This problem was caused because most GoGear's were designed for Windows XP with Media Player 10 (which is no longer the latest standard).

-Tha Mp3 Doctor

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4 Answers

Philips gogear 8 gb mp3 player


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Make sure you got the one with GoGear docking station instead of the one with Ipod Docking Station.

Here's how to fix the player:
Make sure you back up all songs on the GoGear before attempting this solution.

1) Back up all files on the GoGear
2) Open up Philips Device Manager (Start --> All Programs --> Philips)
3) Click on the Repair Tab, and look for a msg that says connect the player while holding the volume + button
4) Disconnect the GoGear from the computer and turn the GoGear off - hold in the volume + button and continue to hold it as you reconnect the GoGear to the computer; after holding the volume + button for up to 20 or 30 seconds, a window will open up saying that your device is being repaired (now you can let go of the volume + button); after the repair is successfully complete, your GoGear will be good as new

Now you can do the firmware upgrade that will prevent this problem from occuring in the future. Open up Philips Device Manager and click the Update tab. This problem was caused because most GoGear's were designed for Windows XP with Media Player 10 (which is no longer the latest standard).

-Tha Mp3 Doctor

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