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When I try to scan a photo it says, "refer to devise documentation troubleshoot" what exactly do I do? I need this scanned now! Thank you for any assistance you may have.

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Try using the HP Scan Diagnostic Utility in Windows - HP Customer Care (United States - English).


If you need more help come back.

Post / thumbs / testimonial are welcome!

Posted on Jan 01, 2011

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Posted on Jan 02, 2017

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Pls help with scanning a document then emailing it. When I place the paper on the scanner, press scan to pc, it scans then displays the message "Scan error. Try scan from computer or see...


you can scan from the computer using hp solution center.look for it's icon on the desktop or on the laptop.double-click on that and it will give you scan options.you scan photos or documents using that program.

if you installed the software cd that came with the printer then you should be able to use solution center

May 26, 2011 | HP PhotoSmart C4480 All-in-One Printer ...

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When I attempt to scan pics or any document to my computer, the display reads "No scan options. Refer to device documentation to troubleshoot." Of coarse, I lost my user's manual in my move. How...


You need to scan another way

On computer click Start >>>> click Programs/All Programs >>>> click HP >>>> click 'hp solution center' or 'hp director' to open it >>>> click "scan a document" >>>> click "scan" >>>> click "finish' or 'accept' to complete the scan

If above programs are not there, it seems full software is not installed in computer. You need to install full feature software through cd

Dec 23, 2010 | HP OfficeJet J4580 All-In-One Laser...

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How do I scan and transfer to outgoing email??


Hi. Here are the steps you need to do to send a scanned document/image using your default email application. Place your orinal document/image on the printer. Using the Productivity Studio software, click email, select the scan type (photo, several photos or document). Click start. Click create email to attach the file to the email message. Hope this helps. There's also a PDF file User Guide you can download from the Lexmark website for your reference. Just click on this link: http://bit.ly/9gZV0u . Click on the 9500 Series All-In-One User's Guide found below the page. Download the PDF file. Refer to Scanning page for concerns about scanning. Good luck!

Mar 22, 2010 | Lexmark X9575 InkJet Printer

1 Answer

Scanner does not work


You first have to have the HP scanning program running on your computer. When you press scan, it's looking at your computer to see where it will send the image. If you just want to copy you have to use the copy function.

Jun 30, 2009 | HP Officejet Pro L7680 All-In-One Printer

1 Answer

We have a canon MP610 printer scanner combo, I work in a dentist office and am trying to scan a x-ray. When I do it is'nt picking up the detail very well at all. I think I need to adjust the settings but I...


the only way to get a little more detail out of this printer with x-rays is to INCREASE the DPI resolution. there are no other adjustments that are abailable.
The Scan Settings dialog box opens when you click Specify... on the Scan/Import Documents or images screen.
The Scan Settings dialog box allows you to specify advanced settings for scanning.

Document Type
Select the type of document to be scanned. To scan photographs, select either Color Photo or Black and White Photo. To scan text documents, select either Color Document, Black and White Document, or Text(OCR). To scan magazines, select Magazine(Color).
Document Size
Select the size of document to be scanned.
Auto Detect: Detects document size automatically.
Auto Detect(Multiple Documents): Select this when scanning multiple documents at one time.
Select Stitch-assist to scan the left and right halves of a document separately and combine them back into one image.
Reference See the section below for details.
Scanning images Larger than the Platen (Stitch Assist)
When you select Custom, a dialog box in which you can specify the document size opens. Select a Unit, then enter the Width and Height and click OK.

Important When you select Auto Detect the position or size of the image may not be scanned correctly depending on the document. In such a case, specify the document size, such as A4 or Letter according to the document to be scanned, and align a corner of the document with the corner at the arrow of the platen.
When you select Auto Detect(Multiple Documents) allow 3/8 inches (1 cm) or more space between the edges of the platen and the document.
If not, some images may not be scanned at the correct positions and sizes.
You cannot select Auto Detect(Multiple Documents) or Auto Detect when Document Type is Text(OCR).
Scanning Resolution<<<<-------------------------------------------------------------<<<<<<<<<<
Select the resolution at which to scan documents. The following scanning resolution can be specified:
Text(OCR): 300dpi, 400dpi
Others: 75dpi, 100dpi, 150dpi, 200dpi, 300dpi, 400dpi, 600dpi
The higher the resolution (value), the more detail in your image; the lower the resolution (value), the less detail. At high resolution, scanning takes longer and file size becomes larger than usual. See the section below for details on resolution.
this should answer your question , feel free to post here agian if you need more help.
Regards, and thank you for using fixya.

Oct 23, 2008 | Computers & Internet

3 Answers

HP Photosmart c7250. WhenI try to scan to computer I get a message on the Photosmart screen - "no scan option" refer to device documentation to troubleshoot


have you tried to reinstall the software, first uninstall it from add or remove programs and then resintall it from the cd or we can get them from the internet.

Jul 15, 2008 | Computers & Internet

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HP 3310 All in One Printer with Scanner


yeppers..go to HP site, add your model number, and download the larger of the two. should do it nicely.

http://www.hp.com


Also...more self help here

Feb 07, 2008 | HP Photosmart 3310 Printer

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