Question about Sony KDL-26U2000 26 in. LCD Television

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We have a KDL-26U2000, the problem is the menu button doesn't bring up the menu?? When you press the button on the remote or the top of the tv the green light will flash so the tv must recognise that I'm pressing it but nothing happens? I've tried to reset to factory settings but when I've got into the service menu I can't input anything? Please can anyone help??

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  • Sony Master
  • 5,568 Answers

Checking your remote can be done with any digital camera since they can 'see' the infrared light from them but I suspect the remote is working; generally, if they are emitting anything, it will be sending correct correct pulse trains.
Having the camera 'live' you will be able to see that the remote is working by aiming the remote at the camera's lens and pressing any button while watching the camera's LCD display. The output of the remote will appear as white or near white blinking lights.
> I've tried to reset to factory settings but when I've got into the service menu I can't input anything?
Often the service settings require entering some code (password) sequence to access factory settings and it may not be possible to enter the code if one or the other end of the IR system isn't functioning.
Summary; I think the remote transmitter is OK but the receiver in the set is not decoding the received signal despite it indicating that something was received.
I think the set itself is a fault and you will need a tech on site on in the shop to search for the right board to replace since the IR receiver may be part of the main board (expensive) or a separate assembly (somewhat less expensive).

Posted on Jan 01, 2011

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Posted on Jan 02, 2017

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2) Press the POWER button for the cable box and then quickly press the MENU button.

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1 Answer

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Resetting the TV
If the buttons on the remote AND the buttons on the TV case do not work (channels do not change and you cannot open or navigate the menu), the TV has stopped responding. Reset the TV as follows:

NOTE:
Some TVs have a reset button. If available and accessible, try using the reset buttons before using the steps below. Using the reset buttons can save time.

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1. Unplug the TV power cord from the power outlet.
2. Unplug any connected devices (DVD, Set-top boxes, etc...)
3. Press and hold the TV power button for five seconds.
4. Plug the TV power cord back into the power outlet and turn on the TV.
5. Open the on-screen menu to confirm that the TV is responding again.
6. Turn off the TV and reconnect the devices.
7. Turn on the TV.

hope this may help;

Regards,
VOTIT

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