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Code purple error on hp 1410n - HP PC Desktops

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"Code Purple" on an Windows XP system: This Worked for me!:

Okay, I have read and read and read, on this site, and on others, trying to fix the "Code Purple" problem. Many of the answers ALMOST worked for me; but I, like many others, couldn't get to the H: drive to del the key file. At the C:\ prompt, I couldn't CD to H:\. So what I did was to give the DEL command from the C:\ prompt. See below for the 2 detailed procedures. The first is for those who have the Recovery Disk Set, the other is for those without the set. Good Luck!

Procedures for recovery from "Code Purple" on a Windows XP system:

Procedure to recover from "Code Purple" WITH a Recovery Disk Set:

1. Load the first system recovery disk into the CD-ROM drive
2. Press R for the recover console
3. Press Alt + D to bring up the command prompt*
4. at the C:\minint\system32> prompt, type "del h:\hp\bin\configcheck" (without the quotation marks) and press Enter
5. At the "Are you sure?" prompt, type "y" (without the quotation marks) and press enter
6. At the prompt, type "exit" (without the quotation marks) and press Enter
7. Press Alt + Q
8. Press Q to quit the Recovery Window (The PC will automatically begin to boot. You should now be free of the Vastly Evil Code Purple.)

*I have found that there is no need to Select "Advanced Options" prior to pressing Alt + D.


Procedure to recover from "Code Purple" WITHOUT a Recovery Disk Set:

If the Recovery Partition on your hard drive is intact, this should work:

1. Turn on PC and repeatedly press F10 (pause for a second between key presses) until the Recovery Screen comes up
2. Press R for the recover console
3. Press Alt + D to bring up the command prompt*
4. at the C:\minint\system32> prompt, type "del h:\hp\bin\configcheck" (without the quotation marks) and press Enter
5. At the "Are you sure?" prompt, type "y" (without the quotation marks) and press enter
6. At the prompt, type "exit" (without the quotation marks) and press Enter
7. Press Alt + Q (The PC will automatically begin to boot. You should now be free of the Vastly Evil Code Purple.)

Posted on May 06, 2009

  • 3 more comments 
  • rkalderman Dec 06, 2010

    THANK YOU! HP offers a product that last longer than support. they should at least offer how to do this if the pc is gonna last. All my files were stll there. Very Happy!!!

  • kotten1337 Dec 18, 2010

    but this is on xp,right? sry bad question -.- does it matter which edition of window´s xp you got?

  • autobot5150 Feb 01, 2011

    thanks u saved me big bucks I will never buy hp product again!!!

  • lamanal Apr 13, 2011

    THANK YOU SO MUCH. Yesterday I used your solution "WITHOUT a Recovery disk set" and it WORKED. I was determined not to give HP a dime, and was unsure if I'd be able to use my desktop again. It's up and running like new. Again, thank you!

  • Ziad Jabri Nov 25, 2012

    this works right away U R The Best Michael

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Under windows XP:
- Get into C:\hp\bin\CheckConfig\cfgchk.bat
- Rename the file "run.py" to "run.p_" or just delete it. (That's the file that verify the hardware configuration for the OEM version)
- Then reboot!

Under windows vista:
- Get into C:\hp\bin\CheckDMI folder
- Rename the file "CheckDMI.cmd" to "CheckDMI"
or
- Edit the file and change the "0" (zero) value (there is only one in the whole file) for "1" value...which means that the hardware configuration respect the terms of the OEM contract.
- Then reboot!

Posted on Sep 19, 2010

  • igo_2222 Nov 24, 2010

    I was pulling my hair out trying to find a solution – this was the best and most simple fix – thank you so-so much – you are the best!!!

  • kotten1337 Dec 18, 2010

    But where does i write in this stuffs, because on my computer i even don´t come in on window´s. on my computer the square comes up when the computer launghnig window´s

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The post by Michaelmbb WORKS! Thank you! I only had to change the "h" drive to "d" with the same command line. EXCELLENT - again, thanks! If the Recovery Partition on your hard drive is intact, this should work: 1. Turn on PC and repeatedly press F10 (pause for a second between key presses) until the Recovery Screen comes up 2. Press R for the recover console 3. Press Alt + D to bring up the command prompt* 4. at the C:\minint\system32> prompt, type "del D:\hp\bin\configcheck" (without the quotation marks) and press Enter 5. At the "Are you sure?" prompt, type "y" (without the quotation marks) and press enter 6. At the prompt, type "exit" (without the quotation marks) and press Enter 7. Press Alt + Q (The PC will automatically begin to boot. You should now be free of the Vastly Evil Code Purple.)

Posted on Jun 12, 2009

  • Greg Butler Mar 25, 2011

    4 stars...from thebutler7

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  • 93 Answers

Hi... i m an HP technician.... if u call hp... u'll get the New computer.. irrespective of warranty..... so u can call hp tech support and get the computer replace....

or here is the fix for it... C:\hp\bin\ConfigCheck\cfgchk.bat , u have to delete this file..

Kiran

Posted on Aug 20, 2008

  • Gar E Oct 25, 2010

    Thanks! This got my HP Pavilion working but, the support information(Model#, Product#, Serial#,etc) is missing. This is probably what is causing my PC Recovery discs and PC-Doctor5 for Windows from working..

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  • 38 Answers

Mostly this issue occours if the problem is with the mother board.... very rearly system recovery using disc can resolve the issue, if the not contact a technician....

Posted on Aug 01, 2009

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System cannot find the path specified, thats all I get using these methods, now what I have tired everything please help. christine

Posted on Sep 21, 2011

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It keeps saying the device is not ready

Posted on Jun 23, 2015

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Procedure to recover from "Code Purple" WITH a Recovery Disk Set:

1. Load the first system recovery disk into the CD-ROM drive
2. Press R for the recover console
3. Press Alt + D to bring up the command prompt*
4. at the C:\minint\system32> prompt, type "del h:\hp\bin\configcheck" (without the quotation marks) and press Enter
5. At the "Are you sure?" prompt, type "y" (without the quotation marks) and press enter
6. At the prompt, type "exit" (without the quotation marks) and press Enter
7. Press Alt + Q
8. Press Q to quit the Recovery Window (The PC will automatically begin to boot. You should now be free of the Vastly Evil Code Purple.)

*I have found that there is no need to Select "Advanced Options" prior to pressing Alt + D.


Procedure to recover from "Code Purple" WITHOUT a Recovery Disk Set:

If the Recovery Partition on your hard drive is intact, this should work:

1. Turn on PC and repeatedly press F10 (pause for a second between key presses) until the Recovery Screen comes up
2. Press R for the recover console
3. Press Alt + D to bring up the command prompt*
4. at the C:\minint\system32> prompt, type "del h:\hp\bin\configcheck" (without the quotation marks) and press Enter
5. At the "Are you sure?" prompt, type "y" (without the quotation marks) and press enter
6. At the prompt, type "exit" (without the quotation marks) and press Enter
7. Press Alt + Q (The PC will automatically begin to boot. You should now be free of the Vastly Evil Code Purple.)

the problem will be resolved very easily

Posted on Feb 15, 2011

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The solution for this for me was to start the computer using a Bart PE disk and delete the following folder;

del c:\hp\bin\configcheck

it wouldn't actually delete the folder (saying that it was in use) so just deleted the contents and then rebooted the computer - which then finished the windows recovery fine.

I didn't have a H: drive and this file doesn't exist on the D: drive where the recovery partition was located.

Posted on Jun 30, 2010

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Solution #3 post from digitaltech is the answer babay!!!! His is just 1 or 2 keystrokes different than the post from Michaelmbb's solution. Michaelmbb's did not work for me while digitaltech's did. You guys freakin rock

Posted on Feb 13, 2010

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Michaelmbb, you are a genius! I read so much about this issue in so many different places, tried out so many ideas and burnt several CDs to implement some of the suggestions and spent frustrating hours, but nothing worked. And then, I came upon Michaelmbb's solution for working with the recovery partition on the HDD and that solved my problem in 5 mins - simple,elegant, effective. Thank you.

Posted on Oct 28, 2009

VERY GOOD!.. This has been documented in many places.. Im going to attempt this tommrow.. What an money grab that error code purple is..

Posted on Aug 29, 2008

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After trying to restore the system at least six times (trying to bypass this nasty), this also worked for me in about 3 minutes. I didn't have any back up discs or anything so this was God send. I really want to thank Michael for his help. By the way, I also had to switch the drive letter he refered to. Sweat Baby!!

Posted on Aug 11, 2009

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Code purple when turning on computer


Code Purple is a problem exclusive to HP's, the easiest solution is to avoid them. However, it's already too late for you as it was for me. Basically it's an attempt to force you to pay them to service or upgrade your PC, or if you didn't learn the first time, buy another. Here is the most concise answer I found, tried to translate into plain english.


***PLAIN ENGLISH QUICK AND EASY FIX FOR ALL SYSTEMS****
***Windows 7 code purple or Windows Vista code purple***

With the code purple error on the screen, press shift+f10 (the shift key and the F10 key (at the top of the keyboard) at the same time) to open a little screen called a command prompt. (So, you get a little black screen with white text that says something about your Windows verison first and a little ways down you'll see "C:\>". It's all ready for you to start typing.)
Type the following line, just as you see it here...

notepad C:\hp\bin\checkdmi\checkdmi.cmd

so it will look like this C:\>notepad C:\hp\bin\checkdmi\checkdmi.cmd - Note the space between notepad and C:\

Press Enter.

You will see the text for the file listed in a window using a simple text editor.
Go to the beginning of the text. Press enter to make a space. Type this...

goto cleanup

So, whatever comes after, the first line looks like this...

goto cleanup

Save the file and exit notepad and restart your PC. You are good to go

NOTE: From my experience. If you received the Code Purple error during the restore process; after saving and exiting notepad, press and hold the power button until the PC shuts down, wait 15 seconds then restart. If you get a message during start up select "start windows normally". If you don't shut down using the power button and wait for the "windows was unable to finish........", you will likely get the same error again when the system boots. I don't know how to get back to the Code Purple error without doing the restore process again.

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"code purple"? In what kind of computer?

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The following error message opens after the PC is started after a recovery: Your system has detected a configuration error. Please call your Customer Care Center number, located in your Warranty and License information, for technical support. (Code Purple) contact hp tech support...meder's tv service Figure 1: Code Purple error c00372799.jpg

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Code purple is because an O.S other than a genuine HP has been installed and as it is HP it would have to be HP as it is designed especially to run HP computers only, For example if you try to install an O.S from a Compaq even though Hp and Compaq have merged it is written for Compaq computers not HP and vice/versa. Re-Install your original HP O.S and this should sort out the code purple error. I hope this helps.

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Code purple error after system recovery on windows xp how can i fix im a green hand but follow clear instructions very good


There is no way to fix a Code Purple error on an HP computer.

Basically what has happened is that there is a Hard Coded Information "Tattoo" on the motherboard that tells the computer what hardware should be on this machine.  The Hard Code and the hardware do not match.  It is kind of a known fault by HP.

But there is some good news.  No matter long your computer has been out of warranty, this problem IS covered.  The wrong hardware was put into your machine and no matter when this error occurs, HP will support it.

Call HP's tech support and when you speak to a Technical Agent, you let them know you got the Code Purple Error, and they should immediately escalate your call to their Hardware Specialists and set up a service repair where they send you a box and paid shipping label to ship your computer to one of their repair facilities where they will fix it and send it back to you at no cost.  Call 1-800-HP-INVENT.

I used to work for HP tech support and we would see a Code Purple case about once every few months, even on computers 3+ years old. 

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if its a code purple error on ur hp computer and its a blue screen error message then the issue is with the motherboard of your computer...and in this case nothing can be done.If your computer is only 4 to 5 years old or less than that call to HP they will replace your free of cost,HP's phone number is 18004746836

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Code "purple" means you and your computer are done. It is an unrecoverable error that means you need a new system. However, I have found a couple of postings that claim to know a fix. I can not verify these methods, I do not own a HP or other type of prefab PC (custom is the only way to go). Anyway, here are the links, good luck.

http://h30434.www3.hp.com/psg/board/message?board.id=HardwareDPC&message.id=6115

http://forums.techguy.org/windows-nt-2000-xp/469752-code-purple-configuration-error-hp.html

http://forums.techguy.org/all-other-software/644163-code-purple-advice.html

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