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Posted on Jan 02, 2017
SOURCE: Xerox Workcentre m20i - tcp/ip
Good evening niebs, The first thing I would do is eliminate the network connection as an issue. The easiest way (if you don?t have a network testing device) is disconnect the network cable from the printer and connect a laptop. Then configure the laptop using the same IP, subnet mask, gateway and DNS server IP you used in the printer and test for a good network. I would make sure I had Internet access on the laptop as well as the ability to ping. This test has the added effect of ensuring these numbers are in fact correct. If you have eliminated the network connection the next thing to check is the person who configured and maintains your network and servers. Checking with them will eliminate the possibility that they have setup the network to prevent anyone from connecting network devices without permission. By default I prevent my switches from allowing people to plug in other equipment that isn?t registered with me. That trick has saved me from a lot of problems over the years. You mentioned resetting the Network Interface Card (NIC) but I would go a step further, restore the factory settings on the entire machine and start from scratch. You might want to check with your network administrator to find out what you network switch connection speed is set to. If it?s set to auto make sure your print server is as well. If that doesn?t work try setting your print server to 10Mbps, half-duplex. I?ve had some problems in the past with auto not working correctly on print servers. If this printer is still under warrantee then I would get on the phone and contact the help desk, you might just have a lemon. Let us know how things go and please don?t forget to rate the posting.
Posted on Jan 05, 2007
Here is the answer from Xerox
Windows Vista Note: There are no plans to develop Vista drivers for the Xerox Small Office/Home Office products. Please check with a Xerox Sales Representative for the latest products with Vista support.
Posted on Dec 07, 2007
SOURCE: reset WorkCentre 24, Xerox
In menus you browse to the service tab, then serivice diagnostics. Go to NVRAM reset and perform the NVM reset.
Before you do that, print out a configuration page if you want to rememebr the network settings. It will set the IP address back to default also.
Posted on Apr 03, 2008
SOURCE: xerox workcentre m20i power off
First off try unplugging it and leaving it unpluged for 30 minutes. Not just turned off, but unplugged, then plug it back in and see if it works. There are filter capicitors in the low voltage power supply that sometimes have to sit with power removed for 30 minutes before they discharge and allow the power supply to turn on.
Sounds weird but I have seen it fix a dead machine probably 50 times or more. If that doesn't restart then you will have to replace the power supply. If that is the case let me know and I can tell you where to get it from and ho\w to replace it.
Try leaving it unpluged for 30 minutes. not less than 30 minutes.
Posted on Oct 16, 2008
Recently I had to configure a 17" Aluminum PowerBook and a Xerox Workcentre PE 16. That multifunction laser monochrome printer is not supported by MacOS X, but I tried all the same.... and no glue for that, until I went on the Samsung webpage and noticed their SCX-4216F printer. This machine is the same as the PE 16.
So I downloaded the lastest drivers from Samsung's download centre (drivers for Tiger too), installed the drivers on the PowerBook (running 10.3.4), connected the printer and when I selected the printer ... tada! It automatically selected the Samsung driver, so I clicked on OK and started printing. Everything was OK!
But it doesn't end here: even the Lexmark X215 MPF has the same chassis as the Xerox and Samsung. Yet, on Lexmark's website there are no Mac OS X drivers, but Samsung's drivers work just the same. I hope this hint will help others...
Posted on Jan 26, 2009
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