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My mother is struggling with her nc10. It says 'Windows is Shutting Down' and is frozen on that screen. I have tried to help her over the telephone and in the end suggested she remove the battery then replace it and power it up again. The problem is she doesn't know where the battery is and I am not there to find it for her. Can anyone help??

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Turn the netbook on its back
Locate the battert (long white plastic shape that takes up almost the fill length of the netbook)
There is as thumb latch on the left hand side just next to the battery, slide this to the left and the battery will pop out. Th tre-assemble , do the opposite but make sure the latch clicks firmly into place

Posted on Jan 01, 2011


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