Question about Dyson Ball DC24 Bagless Upright Vacuum
Sorry to hear you're having a problem with your DC24. You should be able to resolve the issue by following these simple steps: http://www.dyson.co.uk/support/help.asp?article=1502&product=DC24-ALLFLOORS
However, if you're still experiencing difficulties, please get in touch with us, free, on 08002980298 (UK), or 1866MYDYSON (US), so we can run through some checks over the phone.
Dyson Customer Service
Posted on Jun 09, 2011
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Posted on Jan 02, 2017
Tips for a great answer:
CARPETS OR HARD FLOORS
• The brush bar will always default to 'ON' (spinning) each time you switch the
appliance 'ON' and recline it for cleaning.
• The brush bar will not rotate when the appliance is upright.
• To switch the brush bar 'OFF' (e.g. for delicate rugs and hard floors):
- switch the appliance 'ON'
- recline the appliance
- press the brush bar 'ON/OFF' button - the brush bar will stop spinning.
• The brush bar will automatically stop if it becomes obstructed. See 'Brush bar -
• Before vacuuming your flooring, rugs and carpets, check the manufacturer's
recommended cleaning instructions.
• Some carpets may fuzz if a rotating brush bar is used when vacuuming. If this
happens, we recommend vacuuming in 'hard floor' mode and consulting with
the flooring manufacturer.
• The brush bar on the appliance may damage some carpet types. If you are
unsure, turn 'OFF' the brush bar.
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Take the sole plate off and check for blockage and check and make sure the brush is turning freely I suspect the brush is clogged and the soleplate is obstructed. Check the hose for any obstructions as well.
Your problem could be the clutch unit what has probably happened is either the clutch plates are warn, or the 3 balls in the clutch have warn a large grove in there fixing plate or the plastic hub that the brush roller to clutch belts runs on has melted this hub melting is the most common of all clutch faults.
There are no spares available for repairing the clutch other than the motor to clutch belt & the clutch to brush belt.
There are 2 belts that need to be checkd also to make sure they aren't broken. Here is a diagram to help
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