Question about Dyson Ball DC24 Bagless Upright Vacuum

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Brush not obstructed but not rotating - Dyson Ball DC24 Bagless Upright Vacuum

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Hi there,

Sorry to hear you're having a problem with your DC24. You should be able to resolve the issue by following these simple steps: http://www.dyson.co.uk/support/help.asp?article=1502&product=DC24-ALLFLOORS

However, if you're still experiencing difficulties, please get in touch with us, free, on 08002980298 (UK), or 1866MYDYSON (US), so we can run through some checks over the phone.

Kind regards,

Jack
Dyson Customer Service

Posted on Jun 09, 2011

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1 Answer

Our DC41 is impossible to push on carpet. Is there an adjustment to do? Almost like there is too much suction.


See if the following information can help.

CARPETS OR HARD FLOORS

• The brush bar will always default to 'ON' (spinning) each time you switch the

appliance 'ON' and recline it for cleaning.

• The brush bar will not rotate when the appliance is upright.

• To switch the brush bar 'OFF' (e.g. for delicate rugs and hard floors):

- switch the appliance 'ON'

- recline the appliance

- press the brush bar 'ON/OFF' button - the brush bar will stop spinning.

• The brush bar will automatically stop if it becomes obstructed. See 'Brush bar -

clearing obstructions'.

• Before vacuuming your flooring, rugs and carpets, check the manufacturer's

recommended cleaning instructions.

• Some carpets may fuzz if a rotating brush bar is used when vacuuming. If this

happens, we recommend vacuuming in 'hard floor' mode and consulting with

the flooring manufacturer.

• The brush bar on the appliance may damage some carpet types. If you are
unsure, turn 'OFF' the brush bar.

Dec 31, 2014 | Dyson Bagless Upright Vacuum DC41 Animal

1 Answer

My XV 11 Vacuum keeps on bringing up the message " My vacuum is stuck"


This message generally means that the beater/brush bar is not turning. Try rotating the beater/brush bar manually to see if it can turn freely. If not, you will need to remove the beater/brush bar and ensure that it is clean; that the orange end caps on the brush are free of hair and dirt, and that the bar housing area is free of obstructions.

Note, when I said "beater/brush", it could be either/or, depending on whether you're using the "standard" beater bar, or the upgraded pet brush.

May 31, 2014 | Neato XV11 Vacuum

1 Answer

I have removed the obstructions in the brush bar and the brushes still will not rotate. What else can I check?


Hi Genie, it's Jack at Dyson.

Once you've cleared any obstructions from around the brush bar and inside the cleaner head, you need to reset the machine. This is easy to do - just press the button in the red recess on the side of the cleaner head. It can help to use the eraser end of a pencil to press the button.

The procedure is shown in the video below. The brush bar will never rotate when the machine is standing upright, so please make sure you recline it into the vacuuming position before testing it.

I hope this helps, but if you'd like any further advice please get in touch with us directly. You can reach our freephone Helpline on 0800 298 0298 (UK), or 1-866-693-9766 (US).

Best wishes,

Jack
Dyson Online Customer Support
http://www.dyson.com

Jan 25, 2013 | Dyson Ball DC24 Bagless Upright Vacuum

1 Answer

How should I troubleshoot the brush roller not rotating?


Take the sole plate off and check for blockage and check and make sure the brush is turning freely I suspect the brush is clogged and the soleplate is obstructed. Check the hose for any obstructions as well.

Your problem could be the clutch unit what has probably happened is either the clutch plates are warn, or the 3 balls in the clutch have warn a large grove in there fixing plate or the plastic hub that the brush roller to clutch belts runs on has melted this hub melting is the most common of all clutch faults.
There are no spares available for repairing the clutch other than the motor to clutch belt & the clutch to brush belt.
There are 2 belts that need to be checkd also to make sure they aren't broken. Here is a diagram to helpdcramer531_1.jpg

Nov 28, 2010 | Dyson Vacuums

2 Answers

The brush will not rotate. I thought this was a direct drive system.


Note: The brush will not rotate when the machine is locked in the upright position, because an internal micro-switch turns the brush motor off.

- Check the belt through the clear brush cover. If this appears damaged or broken, please take your machine to a local BISSELL Authorized Service Center to have this replaced. If the belt is intact, please continue checking the following:
- Ensure both power switches are turned on when you check for brush rotation.
- Unplug the power cord and remove the handle completely. Slide handle back into the lower section of handle, ensuring the screw is in tight. If the handle is not aligned properly, this will affect the power of the brush motor.
- Look for debris wrapped around the brush (i.e. string, hair, fibers, etc.). When the machine is unplugged, cut away any visible hair, fibers or debris from the brush roller. This brush is NOT removable from the machine.
- If something has become lodged in the foot and the brush shuts off, turn off the vacuum and unplug this from the outlet. You can now remove the obstruction. The brush will automatically reset when the vacuum is plugged in and turned back on.

If you continue to experience difficulty with this, please take your machine to the following Service Center in your area. The warranty on this machine is five years.

Aug 12, 2010 | Bissell Healthy Home HEPA Bagless Upright...

1 Answer

Bissell proheat turbo, the brush will not rotate.


Have you check for obstructions on the brush, especially towards both ends of the brush? Check for things like string, tinsel, etc. that can stop the brush from rotating. Check to see if you can turn the brush using your hand but don't force it if it is jammed. If its free of debris and turns with your hand then you have a more severe problem. I don't believe this unit has a belt but hopefully my prior tips will help. Good luck!

Mar 14, 2010 | Bissell THE BISSELL LITTLE GREEN MACHINE...

1 Answer

Have eureka 9734 replaced belt, put back together,brush rotates well but vacuum is not picking up anything, no suction.


It sounds like the machine is clogged. Check the port behind the belt and any and all hoses for obstructions and remove.

Apr 13, 2009 | Vacuums

1 Answer

Loud noise


Hi.

Check brush roller for any obstructions. Turn the 3 plastic screws to unlock position & lift off sole plate so you can see the brush roller now check you can rotate it by hand.

If it is difficult to move look for something jamming roller if no signs of obstruction check brush roller bearings. If roller bearings are siezed new roller will fix this.

If you cant find any problems with the roller then you will require A new clutch unit to be fitted.

This can be done at home but it does involve a lot of stripping machine down far to much to tell you on here so try this site for help. http://dc07.atspace.com/

Oct 12, 2008 | Dyson DC07 Animal Bagless Upright Cyclonic...

1 Answer

Brush bar does not rotate


Make sure there is nothing obstructing it from rotating. Your belt could have come off track as well. Make sure that it is attached firmly.

Aug 06, 2008 | Electrolux Epic 6500 Vacuum

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