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My brother pulled the tray off tha he put it back on when i close it it just open back up

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Magnet is loose when you close it push it in faster than the gear moves it that should fix it unless you take it apart

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How to fix brother printer paper jam error


Follow the steps below to clear the paper jam.
  1. Pull the paper tray completely out of the printer.
  2. Pull the jammed paper up and out of the printer.
  3. Press the cover release button and then open the front cover.
  4. Pull out the drum unit assembly. Pull the jammed paper up and out of the printer. If you cannot remove the drum unit assembly easily at this time, do not use extra force. Instead, pull the edge of the jammed paper from the paper tray. To prevent damage to the printer caused by static electricity, DO NOT touch the electrodes shown below.
  5. Open the back output tray. Pull the jammed paper out of the fuser unit. If the paper jam can be cleared, go to Step 7. After you have just used the printer, some internal parts of the printer are extremely hot! Wait for the printer to cool down before you touch the internal parts of the printer.
  6. Open the jam clear cover. Pull the jammed paper out of the fuser unit.
  7. Close the jam clear cover. Close the back output tray.
  8. Push the lock lever down and take the toner cartridge out of the drum unit assembly. Take out the jammed paper if there is any inside the drum unit.
  9. Put the drum unit assembly back in the printer.
  10. Put the paper tray in the printer.
  11. Close the front cover.

hl50_057 (2)-rxb2hasdp4vklpgc5ehc2laf-5-2.gif
http://support.brother.com/g/b/faqend.aspx?c=hk&lang=en&prod=hl5040_all&faqid=faq00000026_010

Sep 11, 2017 | Brother Office Equipment & Supplies

1 Answer

Rear cover jammed


Hi madeleine,
1.Press the cover release button and then open the front cover.
2.Slowly take out the drum unit and toner cartridge assembly. The jammed paper will be pulled out with the drum unit and toner cartridge assembly.
3.Open the back cover.
4.Pull the tabs at the left and right hand sides toward you to open the fuser cover (1).
5.Using both hands, gently pull the jammed paper out of the fuser unit.
6.Put the drum unit and toner cartridge assembly back in the printer (press firmly).
Fully close the front and back covers.
Pull the duplex tray completely out of the printer.
7.Pull the the jammed paper out of the printer or the duplex tray.
8.Put the duplex tray back in the printer.
9. Make sure that the Back Cover LED and the Paper LED are off and then, the Status LED lights green.
Still having Problem Then follow Us For
Brother Printer Support

Jan 29, 2014 | Brother MFC-5460CN All-In-One InkJet...

1 Answer

I do not know how to remove the drum to fix a paperjam


Brother strongly recommends that customers do not use generic drum unitsand/or toner cartridges, or refill their Brother toner cartridge. Each Brother laser printer is designed to work at pre-set temperatures that are matched exactly to each of our individual toner formulations. Each individual component is designed to work with the other to ensure quality and reliability. Using non-Brother supplies may affect the Verify the message displayed on the LCD.

Warning: If you just used the machine some parts inside the machine are extremely hot.

1. Pull the paper tray completely out of the machine.

2. Pull the jammed paper out of the paper tray opening. If you are unable to remove the jammed paper continue to STEP 3. If you are able toremove the jammed paper continue to STEP 9.

3. Open the front cover. If you cannot open the front cover, do not useextra force. See below for further assistance.

4. Pull out the drum unit and toner cartridge assembly. The jammed papermay be pulled out with the toner cartridge and drum unit assembly, or removing the drum and toner assembly may release the paper so you canpull it out of the paper tray opening.

a. If you are able to remove the drum assembly and jammed paper continueto STEP 5.

b. If you cannot remove the drum unit and toner cartridge assembly easily, do not use extra force. See below for further assistance.

5. Place the drum unit on a drop cloth or large piece of disposable paper to avoid spilling and scattering the toner. Hold down the blue lock lever on the left side of the drum assembly and lift the toner out of the drum unit. Examine the drum carefully for small pieces of paper that may be jammed inside.

6. Reinsert the toner cartridge in the drum unit until it clicks into place. If you put it in properly, the lock lever will lift automatically.

7. Place the drum unit and toner cartridge back into the machine. Use equal pressure on both sides of the drum unit when pushing it back into place. Make sure it clicks into place.

8. Close the front cover. Make sure it clicks into place.

9. Remove any remaining paper in the paper tray and then reload it. The tray can hold up to 250 sheets of 20lb paper. Do not over fill the tray.There is a maximum paper mark located on the top of the right and left paper guide. It looks like a V cut out in the plastic. Fan the stack of paper well to avoid paper jams or misfeeds.

NOTE: If you are using special paper and the machine has problems feeding it from the paper tray, try the paper again using the manual feed slot

10. Put the paper tray firmly back into the machine and unfold the output paper tray support flap before using the machine.

11. Turn the Brother machine around with the back of the machine facing you.

12. Open the back cover.

13. The black plastic inner chute should spring open automatically when the back cover is opened. Note: The inner chute has a diagram on it of a piece of paper being removed from the unit.

14. If there is paper inside the machine carefully remove it.

15. Close the back cover. NOTE: The inner chute will close automaticallywhen the back door is closed.

16. To test, print the Help List:

a. Press the REPORTS key located on the right side of the control panel.

b. Press the up or down arrow key until Help list appears on the display(#2).

c. Press Menu/Set. The report should begin printing.


Thanks an good luck

Nov 27, 2010 | Brother MFC-7220 All-In-One Laser Printer

1 Answer

How to open drum to remove the jammed paper inside


Hi Good day!! here are the steps how to remove paper jam in brother hope it help's you!!
1. Pull the paper tray completely out of the printer.
2. Pull the jammed paper up and out of the printer.
3. Press the cover release button and then open the front cover.
4. Pull out the drum unit assembly. Pull the jammed paper up and out of the printer. If you cannot remove the drum unit assembly easily at this time, do not use extra force. Instead, pull the edge of the jammed paper from the paper tray. If the jammed paper can not be pulled out easily, turn the jam dial towards you as you gently pull the paper out.
5. Open the face-up output tray. Pull the jammed paper out of the fuser unit. If the paper jam can be cleared.
6. Open the jam clear cover. Pull the jammed paper out of the fuser unit.
7. Close the jam clear cover. Close the face-up output tray. If the paper jam still cannot be cleared, for HL-5130 and HL-5140 users go to Step 10, and for all other users go to the next step.
8. Pull the Duplex Tray completely out of the printer.
9. Pull the jammed paper out of the printer or the Duplex tray. Put the Duplex tray back into the printer.
10. Push the lock lever down and take the toner cartridge out of the drum unit assembly. Take out the jammed paper if there is any inside the drum unit.
11. Put the toner cartridge into the drum unit until you hear it lock into place. If you put it in properly, the lock lever will lift automatically.
12. Put the drum unit assembly back in the printer.
13. Put the paper tray in the printer.
14. Close the front cover.

Oct 19, 2010 | Brother MFC-7440N Laser Printer

1 Answer

I got a Brother HL 2140. Paper jam. What can I do? Thank you for your help, vVcky


    See below. It's the steps after 7 that is most likely part of you issue. Refer to your user guide (or see below for a link to an online version) for illustrations.

  1. Slowly take out the drum unit and toner cartridge assembly. Some of the jammed paper will be pulled out with the drum unit and toner cartridge assembly.
  2. Set the drum unit and toner cartridge assembly on a piece of disposable paper or cloth in case you accidentally spill or scatter toner.
  3. To prevent damage to the printer caused by static electricity, DO NOT touch the electrodes inside the printer.
  4. Close the front cover.
    Note: Do not put the drum unit and toner cartridge assembly back in at this point.
  5. Pull the paper tray completely out of the printer.
  6. Pull the jammed paper down and out of the printer.
  7. Open the back cover (back output tray).
  8. Still looking at the back of the printer, pull the tab toward you to open the fuser cover.
  9. Pull the jammed paper out of the fuser unit.
    HOT SURFACE
    After you have just used the printer, some internal parts of the printer will be extremely hot. Wait for the printer to cool down before you touch the internal parts of the printer.
  10. Close the back cover (back output tray).
  11. On the drum unit you set aside, push down the green lock lever and take the toner cartridge out of the drum unit. Clear the jammed paper if there is any inside the drum unit.
    CAUTION
    Handle the toner cartridge carefully. If toner scatters on your hands or clothes, wipe or wash it off with cold water at once.

    To avoid print quality problems, DO NOT touch the roller part of the toner. Try to keep you hands, fingers and everything else away from there.
  12. Put the toner cartridge back into the drum unit until you hear it lock into place. If you put the cartridge in properly, the green lock lever will lift automatically.
  13. Open the front cover. Put the drum unit and toner cartridge assembly back in the printer.
  14. Put the paper tray firmly back in the printer.
  15. Close the front cover.
  16. Make sure that the Error LED is now off.
http://www.brother-usa.com/ModelDocuments/Consumer/Users%20Manual/UM_HL_2140_2170W_EN_1160.PDF

Oct 04, 2010 | Brother HL-2170W Laser Printer

1 Answer

My Brother HL 5250DN printer has started making a loud clicking sound when it tries to feed paper for printing. It then stops and the paper light starts flashing.


Clear the jammed paper as follows.
Observe Cautions signs in printer.
Always remove all paper from the paper tray and straighten the stack when you add new paper. This helps prevent multiple sheets of paper from feeding through the printer at one time and prevents paper jams.
1. Press the cover release button and then open the front cover.
2. Slowly take out the drum unit and toner cartridge assembly. The jammed paper will be pulled out with the drum unit and toner cartridge assembly.
3. Pull the paper tray completely out of the printer.
4. Close the front cover.
5. Pull the jammed paper up and out of the printer.
6. Open the front cover again.
7. Open the back cover.
8. Pull the tabs at the left and right hand sides toward you to open the fuser cover (1).
9. Using both hands, gently pull the jammed paper out of the fuser unit.
10. Close the back cover.
11. Pull the duplex tray completely out of the printer.
12. Pull the the jammed paper out of the printer or the duplex tray. Put the duplex tray back in the printer.
13. Push down the blue lock lever and take the toner cartridge out of the drum unit. Clear the jammed paper if there is any inside the drum unit.
14. Put the toner cartridge back into the drum unit until you hear it lock into place. If you put the cartridge in properly, the blue lock lever will lift automatically.
15. Put the drum unit and toner cartridge assembly back in the printer.
16. Put the paper tray firmly back in the printer.
17. Close the front cover.
18. Make sure that the Paper LED is now off and the printer is ready.
After clearing paper jam if noise persist printer may need a Repair Tech and parts replacement for broken or wore parts.

Dec 04, 2009 | Brother Office Equipment & Supplies

1 Answer

Paper keeps jamming, remove it and the light does not go out


    See below. It's the steps after 7 that is most likely part of your issue. Refer to your user guide (or see below for a link to an online version) for illustrations.

  1. Slowly take out the drum unit and toner cartridge assembly. Some of the jammed paper will be pulled out with the drum unit and toner cartridge assembly.
  2. Set the drum unit and toner cartridge assembly on a piece of disposable paper or cloth in case you accidentally spill or scatter toner.
  3. To prevent damage to the printer caused by static electricity, DO NOT touch the electrodes inside the printer.
  4. Close the front cover.
    Note: Do not put the drum unit and toner cartridge assembly back in at this point.
  5. Pull the paper tray completely out of the printer.
  6. Pull the jammed paper down and out of the printer.
  7. Open the back cover (back output tray).
  8. Still looking at the back of the printer, pull the tab toward you to open the fuser cover.
  9. Pull the jammed paper out of the fuser unit.
    HOT SURFACE
    After you have just used the printer, some internal parts of the printer will be extremely hot. Wait for the printer to cool down before you touch the internal parts of the printer.
  10. Close the back cover (back output tray).
  11. On the drum unit you set aside, push down the green lock lever and take the toner cartridge out of the drum unit. Clear the jammed paper if there is any inside the drum unit.
    CAUTION
    Handle the toner cartridge carefully. If toner scatters on your hands or clothes, wipe or wash it off with cold water at once.

    To avoid print quality problems, DO NOT touch the roller part of the toner. Try to keep you hands, fingers and everything else away from there.
  12. Put the toner cartridge back into the drum unit until you hear it lock into place. If you put the cartridge in properly, the green lock lever will lift automatically.
  13. Open the front cover. Put the drum unit and toner cartridge assembly back in the printer.
  14. Put the paper tray firmly back in the printer.
  15. Close the front cover.
  16. Make sure that the Error LED is now off.
http://www.brother-usa.com/ModelDocuments/Consumer/Users%20Manual/UM_HL_2140_2170W_EN_1160.PDF

Aug 18, 2009 | Brother HL-2170W Laser Printer

2 Answers

Paper jam and still won't print


Hi

Thanks for using FixYa. Before you can clear the error message, you must locate where in the unit the paper is jammed.

Unplug the machine for safety. Now follow these instructions based on where the paper jam is located.

1. Pull the paper tray out of the machine.
2. Pull out the jammed paper.
3. Reset the machine by opening the Upper Jam Clear Cover and then closing it.

If you cannot remove the jammed paper from the front of the machine, or the error message still appears on the LCD after you have removed the jammed paper, please go to the next step.

4. Remove the Lower Jam Clear Cover from the back of the machine. Pull the jammed paper out of the machine.

5. Put the Lower Jam Clear Cover back on. Make sure the cover is set properly.

6. Open the Upper Jam Clear Cover. Make sure that there is no jammed paper left in the corners of the machine.
Note: If the paper is jammed under the print head, unplug the machine from the power source, then move the print head to take out the paper. 7. Close the Upper Jam Clear Cover.

8. Close the output paper tray cover and slide it forward, then push the paper tray firmly back into the machine. While holding the paper tray in place, pull out the paper support until it clicks and unfold the paper support flap.

Please do rate the solution and revert for further assistance.

Thanks
Rylee

Aug 15, 2009 | Brother Office Equipment & Supplies

2 Answers

Paper jam on Brother HL-1270N


Title:
How do I clear paper jams?
Description:
If a paper jam occurs, the Paper LED will flash as shown below.
c_panel_cover_open.gif Caution
    After you have used the printer, some parts inside the printer are extremely hot. When you open the front cover or face-up output tray of the printer, never touch the shaded parts shown below.
chapter066.gif
  1. Remove the paper tray from the printer.
c_hl20_02933.gif
  1. Pull the jammed paper up and out of the printer.
c_hl20_0304.gif
  1. Open the front cover.
c_hl20_0315.gif
  1. Pull out the drum unit and toner cartridge assembly slowly. The jammed paper will be pulled out with the drum unit and toner cartridge assembly.
c_hl20_03221.gif Caution
    To prevent damage to the printer caused by static electricity, do not touch the electrodes shown below.
c_hl20_019.gif
  1. Open the back cover.
c_hl20_041.gif
  1. Pull the tab toward you to open the rear chute cover.
c_hl20_0429.gif
  1. Pull the jammed paper out of the fuser unit. If the jammed paper cannot be pulled out easily, push down the tab with one hand as you gently pull the paper out with other.
chapter0616.gif
  1. Close the back cover.
  1. Push the lock lever down and take the toner cartridge out of the drum unit. Take out the jammed paper if there is any inside the drum unit.
c_hl20_020101.gif
  1. Put the toner cartridge into the drum unit until you hear it lock into place. If you put it in properly, the lock lever will lift automatically.
c_hl20_025121.gif Caution
    To avoid print quality problems, DO NOT touch the shaded part shown in the illustration.
    If you accidentaly touch the shaded part, wipe the surface with a dry lint-free soft cloth.
drum_2000.gif
  1. Put the drum unit and toner cartridge assembly back in the printer.
c_hl20_02711.gif
  1. Put the paper tray firmly back in the printer.
  1. Close the front cover.
    Make sure that the Paper LED is now off and the printer is ready.

Feb 23, 2009 | Brother HL-2040 Laser Printer

1 Answer

Hi there I have a brother HL-2170 W and have a page in the machine that is jammed. I actually turned the power off in the middle of a print job. What do I do? when I turn the power on the error light...


You should be able to solve your issue by following the first 7 steps below for clearing paper jams. After that put your printer back together and see if it starts working. If not, follow the rest of the steps and you should be fine.
  1. Open the front of the printer.
  2. Slowly take out the drum unit and toner cartridge assembly. Some of the jammed paper will be pulled out with the drum unit and toner cartridge assembly.
  3. Set the drum unit and toner cartridge assembly on a piece of disposable paper or cloth in case you accidentally spill or scatter toner.
  4. To prevent damage to the printer caused by static electricity, DO NOT touch the electrodes inside the printer.
  5. Close the front cover.

    Note: Do not put the drum unit and toner cartridge assembly back in at this point.

  6. Pull the paper tray completely out of the printer.
  7. Pull the jammed paper down and out of the printer.
  8. Open the back cover (back output tray).
  9. Still looking at the back of the printer, pull the tab toward you to open the fuser cover.
  10. Pull the jammed paper out of the fuser unit.

    HOT SURFACE
    After you have just used the printer, some internal parts of the printer will be extremely hot. Wait for the printer to cool down before you touch the internal parts of the printer.

  11. Close the back cover (back output tray).
  12. On the drum unit you set aside, push down the green lock lever and take the toner cartridge out of the drum unit. Clear the jammed paper if there is any inside the drum unit.


    CAUTION
    Handle the toner cartridge carefully. If toner scatters on your hands or clothes, wipe or wash it off with cold water at once.

    To avoid print quality problems, DO NOT touch the roller part of the toner. Try to keep you hands, fingers and everything else away from there.

  13. Put the toner cartridge back into the drum unit until you hear it lock into place. If you put the cartridge in properly, the green lock lever will lift automatically.
  14. Open the front cover. Put the drum unit and toner cartridge assembly back in the printer.
  15. Put the paper tray firmly back in the printer.
  16. Close the front cover.
  17. Make sure that the Error LED is now off.
http://www.brother-usa.com/ModelDocuments/Consumer/Users%20Manual/UM_HL_2140_2170W_EN_1160.PDF

Jan 11, 2009 | Brother HL-2170W Laser Printer

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