Question about Microsoft Xbox 360 Elite Console

1 Answer

What if a game that has been resurfaced and cleaned does not get reconized in the console?

Posted by on


1 Answer

  • Level 3:

    An expert who has achieved level 3 by getting 1000 points


    An expert that got 10 achievements.


    An expert that got 5 achievements.

    Vice President:

    An expert whose answer got voted for 100 times.

  • Master
  • 492 Answers

There could be a few reasons for this:

A) You are using something which has been burnt to DVD. Hence it's in a format not recognized by your 360.

B) There is a crack in the DVD. If there is a crack on your DVD, it's shot. No amount of cleaning in the world will make it recognizable to your 360.
C) The Lens inside the 360 needs to be cleaned. Instructions for cleaning the Lens can be found here:

This above link will also have pictures to help you in cleaning the inside of your 360.
Hope that helps!

Posted on Jan 01, 2011


1 Suggested Answer

  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

a 6ya expert can help you resolve that issue over the phone in a minute or two.
best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
the service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need.

Posted on Jan 02, 2017


Add Your Answer

Uploading: 0%


Complete. Click "Add" to insert your video. Add



Related Questions:

1 Answer

Playstation 2 disc format error

Your disc is dead. You need to buy a new one for that game.

Jul 31, 2012 | Sony PlayStation 2 (PS2) Console

1 Answer

My Spyro the Dragon game will not play. It gets to the Playstation logo and freezes. I just had it resurfaced so it's not scratched. It is a Playstation 2 and plays all other games.

The best thing I could offer as advice is to cover the bottom of the disc with toothpaste, the toothpaste acts as a resurfacing agent and helps get rid of scratches, obviously clean the toothpaste off throughly before inserting the disc into the Playstation 2 disc tray.

Aug 01, 2011 | Sony PlayStation 2 (PS2) Console

1 Answer

My Xbox 360 game (Fifa 10) randomly started to say "Game Error" "The disc is unreadable". How do I resolve this problem?

You can try to clean or resurface the game, but if that does not work then you will need to replace it. Some game shops also will resurface them for you for a fee as well as a bunch of websites online.

Jun 07, 2011 | Video Game Consoles & Games

1 Answer

Got a game that won't read but don't see any scratches and all other games play in the same console

If the game is brand new, maybe the disk need to be clean. Clean it gently with a polishing cloth. If it is sticky or something has got on it, use some water. If these fail go to a local shop such as Blockbuster, Gamestop, etc. and ask to get the disk resurfaced. It basically eliminates any scratches and deformities in the surface and it only costs $5 or so. However, it will take about 10 minutes to resurface.

Mar 06, 2011 | Computers & Internet

1 Answer

Why is my gamecube freezing up only when playing Madden?

Check the game disk for scratches and marks and clean as needed. Some game shops offer disk resurfacing for disks that are severely damaged for $3-$5 at least in my neck of the woods.

Mar 17, 2010 | Nintendo GameCube Console

1 Answer

Xbox game had perfect circle scratch

most resurface machines can resurface discs for up to 50 minutes. Take the game back to where you had it resurfaced and have them do it again and test the game before you take it home. (even if that means bringing your box to the store with you)!

Mar 14, 2010 | Microsoft Xbox Console

1 Answer

The game disc could not be read please read the nintendo gamecube instruction boo kley for more information

You need to resurface your game disk because its scratched or it may be the laser, so clean it with a cotton swab

Jan 02, 2010 | Nintendo GameCube Console

1 Answer

Ps3 turns on but does not reconize disk

that means the laser eye is dirty it needs cleaned try running a lens cleaner disk through it. that should fix your problem

Dec 22, 2008 | Sony Playstation 3 (PS3) Console

1 Answer

Had ps1 game resurfaced, no longer works on ps2

Sounds like you need to get your money back ..the resurfaceing can also do more bad than good
But a little trick lightly rub a crayon over the disk ,,old pantyhose works great rub it off from center out then try your disk ,,have saved many good games that way

Nov 20, 2008 | Sony PlayStation 2 (PS2) Console

2 Answers

Games not reconized

Does your console still have a warranty? If it does, then send it in to Nintendo for repair.

Dec 16, 2007 | Nintendo DS Lite Console

Not finding what you are looking for?
Microsoft Xbox 360 Elite Console Logo

49 people viewed this question

Ask a Question

Usually answered in minutes!

Top Microsoft Video Game Consoles & Games Experts

marley mcelhinney

Level 3 Expert

490 Answers

Tre Elkins

Level 3 Expert

643 Answers

Martin Murray

Level 3 Expert

1623 Answers

Are you a Microsoft Video Game Console and Game Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides