Question about Hoover UH70015 Bagless Upright Cyclonic Vacuum

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The unit works well for 3~4 minutes and then stops. Wait another 10 minutes to cool down and it works again but the same issue happens again and again. It is a brand new unit. I read the manual for the thermal detector and did what it says but the issue is not resolved. Thoughts?

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Hi, I have a Hoover Bagless myself. I also have worked professionally fixing Vacuum Cleaners. There may be some material caught between the roller end and the end bearing or the edge of the roller compartment. This could be causing excessive friction causing the motor to overheat. Like a piece of carpet fabric that wrapped around the end. However, that is not supposed to happen to a vacuum cleaner. If you turn the vacuum cleaner over, exposing the brush, you may find it. And be able to remove.
HOWEVER: This is supposed to be a premium Vacuum. It has a very high rating. It certainly is still covered under warranty. I would take my receipt, be safe, and exchange it.
I hope this helps,
Have a Happy New Year
Best, Mark

Posted on Jan 01, 2011

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Hi there, it's Jack at Dyson.

Like most Dyson vacuums, DC07 is equipped with a thermostat which shuts the machine down for protection if it starts to overheat. This will often be due to a blockage, and the pre-filter may also be overdue for a wash.

The machine will reset automatically after it's been allowed to cool down, but to prevent this from happening again there are a few simple check you can try: http://www.dyson.co.uk/support/dc07/dc07-standard/my-machine-is-not-working/machine-won-t-switch-on-or-cuts-out/my-machine-cut-out-whilst-i-was-using-it/how-to-wash-filters/wand-suction

We recommend washing the filter at least once every 3-6 months, using cold water without detergent. Allow the filter to dry completely before replacing it - this may take at least 12 hours.


Removing any blockages and washing the filter thoroughly should resolve the issue. However, if your machine continues to shut off after you've tried both of these steps please get in touch with us directly so we can talk you through some additional troubleshooting checks. You can reach us by calling 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU).

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the automatic cut out switch on the motor needs replacing when the motor gets hot this switch comes in and stops the motor from overheating when the motor cools down the cleaner will work again and cut out again when the motor gets hot if it is not replaced it will eventually burn the motor out after the switch has been replaced both the filter and cyclone need to be cleaned on a regular basis or the same will happen again

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This is from the Dyson web page:
Get expert help Thermal cut out Most Dyson vacuums have a built in safety system that stops the machine if it begins to overheat. This usually happens because the filter needs washing or your machine is blocked. If your machine turns off on its own, unplug it and leave it for at least an hour to cool down. Remember to check the filter and look for blockages before re-starting.
Any non- domestic use may adversely affect the filter performance such as vacuuming up plaster dust.


Sounds like your vacuum is overheating. Check the above.


Lou

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