Question about HP scanjet 3970 digital flatbed scanner

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My PC (running XP) says it doesn't recognize my scanner or its software, but I did the installation properly and it shows up on my list of installed programs.. It is supposed to have OCR built in and I need to scan documents. What's up?

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Did you go to Device Manager to check if driver is correctly installed ? If you see a yelllow triangle next to the " imaging devices " , go to it and delete ( not only uninstall ) driver .
Now disconnect scanner and go to the Control Pannel \ programs and delete the software . I preferably use a cleaning tool for this such as the free version of Revo Uninstaller from http://download.cnet.com/3001-2096_4-10687648.html?spi=813daf819502a35822c69ef942f383fe
Reboot . Do not connect scanner yet . Download and install correct and latest version of HP scanner's software from http://h20000.www2.hp.com/bizsupport/TechSupport/DriverDownload.jsp?prodNameId=298549&lang=en&cc=us&prodTypeId=15179&prodSeriesId=298547&taskId=135 .
Reboot . Wait for Windows to be completely settled . Connect scanner and wait for confirmation of successfull instalation of driver .
Regards .

Posted on Jan 01, 2011

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