Question about HP OfficeJet 6210 All-In-One InkJet Printer

1 Answer

90% of time printer will not print. Different error messages appear.ie: door open,carriage jam,cartridge stall. None of these are what the problem seems to be,Made sure cartridge were installed correctly. Printer about 7 years old.

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  • lesandmary Jan 04, 2011

    Not capable of taking it apart,since it is 7+ years old,decided
    it best to purchase new one.I am sure your suggestions would be a good one for others who are more in tune to mechanics. Thanks
    Les

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1 Answer

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  • HP Master
  • 4,737 Answers

This must be related to several issues. Have you tried with new cartridges? Well, one question from my side, did the errors show up on the computer or on the Printer's LCD? If they show up on the Printer's Display, we need to deal only with the printer, I don't think the computer or communication the computer & the printer or cable is involved.


First of all, try with new cartridges and verify how it goes. If the same problem persists, I would suggest you to completely clean the printer.


If you can, it's recommended to partially disassemble the printer to make sure that you can clean whatever is possible.

Remove all the cartridges, open the back access door and the front access door, lift the scanning unit and turn off the printer. If you know how to disassemble, that'd be much helpful since disassembling will expose more of the printer's components. Now take a blower (or a vacuum cleaner) and blow through the passage from front to back or from back to front, repeat this several times.


Clean the metallic contacts on the printer where the cartridges are installed with a cotton bud dampen with alcohol or spirit. If you have old cartridges, clean them too.

Don't forget to remove/dis-engage the front paper tray.


Most printers will definitely accumulate with dusts and dirt after prolonged used. It's also important to clean all the gears, rollers, bars, belts etc... but never use oil based material with them.


Once everything's cleaned and cleared, reassemble/reinstall everything and see if it helps or not.

Sometimes, it's also necessary to service printers, if nothing seems helpful, I would suggest you to get it serived at HP Service Center.


If the errors show up on computer, try uninstalling and reinstall the printer's driver and softwares.


These are the thing I can suggest you from my end.


Good Luck.


Thanks for using FixYa.

Posted on Jan 01, 2011

  • Lebanon Raingam
    Lebanon Raingam Jan 04, 2011

    Thanks for your understand. Sometimes it's a must to service. All the best. Wish you a Happy New Year.

    Thanks for using FixYa.

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Whenever i try to print it does 1/2 page then the cartridge keeps getting stalled on one side. Error message on screen says print cartridge stalled, error message on printer says clear carraige jam. Cannot...


If there's a carriage jam. While the printer is turned on, Open the access door of you printer.
If the carriage is stuck at the left side, try moving it manually by hand to the right most part of the window. If it's stuck on the right, try moving it by hand to the left.
If you've already done that. While the printer is turned on, unplug the power cord from the back. Close the access door. And then plug it back in.
Make sure you restart the computer first just to avoid documents getting stuck in the print queue. Try printing again. Usually it does the trick.

Feb 03, 2011 | Office Equipment & Supplies

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Put new ink in printer. got the message "carriage jam" checked ink to see if correctly installed...it was. tried to use it again and same message appeared. Did as was instructed on Kodak...


Open the print carriage access door. Check for any packing material that may be blocking the internal components. Check for an orange shipping lock that may still be in place on the left side. Pull the shipping lock out, if present, and discard.

Remove and reinstall the cartridges to make sure they are properly installed. Lift the front center of the print carriage access door to open it. Lift the door up until it locks into an open position. Press down on a print cartridge and allow it to spring back up. Lift the cartridge out of the printer. Do the same for the other cartridge. Slide the black cartridge into the slot on the left and the color cartridge into the slot on the right. Press down on each one to lock it into place. Lower the print carriage access door.

Check the print cartridges to make sure the protective tape has been removed from the ink nozzles. Remove the cartridges from the printer. Remove any tape or labels. Replace the cartridges into the printer.

Push in on the tab on the left side of the clean-out door on the back of the printer to open the door. Lift the door out of the printer. Check for any paper jams. Jammed paper can block the printer cartridge carriage from moving. Pull any jammed paper out.

Dec 15, 2010 | Office Equipment & Supplies

1 Answer

Paper jam light on permanently, printer is jammed


Check the following steps for fixing Hp Carriage Jam Error :

Open the print carriage access door. Check for any packing material that may be blocking the internal components. Check for an orange shipping lock that may still be in place on the left side. Pull the shipping lock out, if present, and discard.

Remove and reinstall the cartridges to make sure they are properly installed. Lift the front center of the print carriage access door to open it. Lift the door up until it locks into an open position. Press down on a print cartridge and allow it to spring back up. Lift the cartridge out of the printer. Do the same for the other cartridge. Slide the black cartridge into the slot on the left and the color cartridge into the slot on the right. Press down on each one to lock it into place. Lower the print carriage access door.

Check the print cartridges to make sure the protective tape has been removed from the ink nozzles. Remove the cartridges from the printer. Remove any tape or labels. Replace the cartridges into the printer.

Push in on the tab on the left side of the clean-out door on the back of the printer to open the door. Lift the door out of the printer. Check for any paper jams. Jammed paper can block the printer cartridge carriage from moving. Pull any jammed paper out.

http://h30434.www3.hp.com/t5/Other-printing-questions/Paper-Jam-Error/m-p/305772#M20513

Nov 25, 2010 | HP DeskJet 970cxi InkJet Printer

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Paper Jammed. Have appeared to remove all paper. But I keep getting "Carriage Jam, open door, clear carriage jam then pres OK" message. Message on my computer screen says "The print cartridge carriage is...


HP support has extensive documentation for both paper and carriage jams for your model:

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00304007&lc=en&dlc=en&cc=us&lang=en&product=391182

I hope this helps!

Dec 10, 2009 | HP OfficeJet 7310 All-In-One InkJet...

1 Answer

Printer mechnical error


Resolving a blinking light When an error occurs, the power light will blink continuously and an error message will appear on the computer screen. Read the onscreen error message explaining the problem and follow its solution. If no error message appears, go to the Maintenance section in the Printer Assistant and click any of the four main buttons. This will prompt the software to check the status of the printer and the error message should then appear. The following table lists possible causes and what to do to correct the problem. Symptom Possible cause What to do to correct the problem Power light is blinking Printer cover is open Close the cover. Printer is out of paper Insert appropriate media in the In tray. Printer has difficulty picking up label media
  • Change the printers print mode setting.
  • Change the printer's paper type selection.
  • Use a different brand of label media.
There is a paper jam Follow each of these steps until the problem is resolved:

  1. Remove the paper from both paper trays.
  2. Press the Power button once. Wait a moment for the paper jam to clear.
  3. If printing labels, verify that a label did not become detached while passing through the printer. If the paper jam was not resolved, continue on to the next steps.
  4. Remove the rear access door.
  5. Remove the paper jam through the opening at the back of the printer.
  6. Replace the rear access door.
  7. Reload the paper into the paper In tray.
  8. Print the document.
There is a problem with a print cartridge Follow each of these steps until the problem is resolved:

  1. Remove and then reinsert the print cartridge(s) into the printer.
  2. Clean the print cartridges automatically using the Clean Cartridges option in the Printer Assistant.
  3. Manually clean the print cartridges and print cartridge cradles:
    • Open the printer cover and wait until the carriage moves to the center.
    • Press the Power button to turn off the printer.
    • Disconnect power cord from the back of the printer.
    • Remove the print cartridges and place them on a piece of paper with the nozzle plate facing up.
    • Lightly moisten a cotton swab with distilled water.
    • Clean the face and edges of the print cartridges with the swab. Do not touch the print cartridge ink nozzles or copper contacts.
    • Wipe the underside of the print cartridge cradle walls using a clean, moistened swab.
    • Reinsert the print cartridges.
    • Close the printer cover.
    • Connect the power cord to the back of the printer.
    • Press the Power button to turn on the printer.
  4. Calibrate the print cartridges.
  5. If the light is still flashing, replace the print cartridges.
Power light is blinking and/or there are missing lines or banding issues on the printout The print cartridge has partial loss of electrical interface with the carriage connections
  1. Print a printer self-test by holding the power button down with a pencil and opening and closing the top cover four times.
  2. Check the nozzle self-test pattern in the self-test print out. If one or more of the solid rectangular areas are missing, an electrical contact problem may be present.
  3. Remove and then reinsert the print cartridge(s) into the printer.
  4. Print the document.
  5. If the problem persists, follow the steps listed above for cleaning the print cartridges and print cartridge cradle.
  6. Try printing again. If the problem continues, replace the print cartridges.

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1 Answer

Print cartridge carriage is stalled


Hi,
There are a few steps to follow to check the Printer.

Step one: Turn the All-in-One off and on again
  1. Press the On button to turn the product off.
  2. Press the On button again to turn the product on.
If the error message is not resolved, continue to the next step. Step two: Clear any paper jam Follow these instructions to clear a paper jam. CAUTION: All paper jams must be removed from the back of the product through the rear access door. Pulling the paper from the front of the product rotates the paper feed roller in the wrong direction and can damage the product.
  1. Turn off the product and unplug the power cord.
  2. Turn the product around to access the back of the product.
  3. Open the rear access door:
    1. Locate the tab on the left side of the door and press it toward the right. The door will shift slightly to the right.
    2. As the door shifts to the right, pull the door out slightly to release.
    3. When the door is released, gently remove the door by sliding the door out and to the left.
    1. From the rear access opening, gently pull the jammed paper out of the rollers.
    NOTE: If the paper tears when you are removing it from the rollers, check the rollers and wheels for torn pieces of paper that might be remaining inside the product. If all the pieces of paper are not removed from the product, more paper jams are likely to occur.
    1. Replace the rear access door:
    2. Insert the two posts on the right of the door into the holes on the right side of the opening.
    3. Press the tab on the left side of the door toward the right. The door will shift slightly to the right.
    4. As the door shifts to the right, push in the left side of the door to lock it into position.
    5. Reconnect the power cord and turn the product on.
    Step three: Make sure that the print carriage can move freely Follow these instructions to make sure the print carriage can move freely.
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    2. Without turning off the product, unplug the power cord from the back of the product. Unplug the power cord from the power source. The power cord must be unplugged to allow the parts to be moved by hand and to reset the paper feed mechanism, without the risk of an electrical shock.
    3. Looking in through either the print cartridge access door or the output paper tray, make sure the print cartridges are locked into the carriage and have not come loose. Also, make sure that there are no obstructions under or around the carriage to block it from moving.
    4. Make sure the print carriage can move freely across the width of the product by gently pushing the carriage to the left and then to the right. Clear any obstructions found. You may have to reach through the output paper tray to access the print carriage.
    5. Close the print cartridge access door and plug the power cord back to the back of the product. Plug the power cord into the power source.
    6. Press the On button to turn on the product.
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    1. Make sure the printer is turned on.
    2. Open the print cartridge access door, and then wait until the print carriage is idle and silent.
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    Slide both cartridges out and place them on a clean sheet of paper. CAUTION: Do not touch the ink nozzles or copper-colored contacts. Touching these parts could result in clogs, ink failure, and bad electrical connections. Do not remove the copper strips. They are required electrical contacts.

    1. Disconnect the power cord.
    2. Move the carriage all the way to the left with your hand.
    3. Close the print cartridge access door.
    4. Reconnect the power cord.
    5. Turn the product on, if necessary.
    6. If the error message is resolved, the placement of the print cartridges caused the problem. Complete Step five: Reinstall the print cartridges. There is no need to complete any steps after Step five.
    If the error message is not resolved, complete Step five: Reinstall the print cartridges, and then continue with the subsequent steps. Step five: Reinstall the print cartridges step 6, Partial reset Follow these instructions to perform a partial reset of the product.
    1. Turn the product off by pressing the On button.
    2. Unplug the power cord from the back of the product.
    3. Plug the power cord back into the product.
    4. Turn the product on by pressing the On button
    1. Load letter, A4, or legal unused plain white paper into the paper tray.
    2. Press the Setup button until Print Report appears, and then press the OK button. Self-Test Report appears on the control panel display.
    3. Press the OK button. The product prints a self-test report.
    Hopefully fixing the problem for you
    Regards
    Richard.

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    1 Answer

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    Sounds like an issue with the print carriage. When it's out of alignment and tries to print, it can make awful noises. HP.com has a web page that describes a number of troubleshooting steps when you have print carriage issues:

    Carriage Jam Errors

    There's also a related web page having to do with the noise coming from the printer:

    Noisy Print Carriage

    Hope this helps. Good luck.

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