Question about Western Digital My Passport Essential 500GB External USB 20 Portable Red 500 GB Hard Drive

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I put about 30 Gigs of pictures on my wd 500gb hard drive and am trying to "safely remove hardware". but it says there is a program running that is using the hard drive and to close it. There are no programs that show up in the task manager...what do i do?

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Use the Windows Explorer (file manager) to access the Passport, right-click on the drive, and then click on Eject. See if that will do it.

If that won't do it, reboot the computer. That should release the device.

If not, then simply shut down the computer and then unplug it. That's safe.

This issue comes up occasionally in Windows...I don't think anyone is really sure why.

Hope that's helpful.

Posted on Jan 01, 2011

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In that case, what you have to do is shutdown your computer (select Start >> Shutdown ) and completely shutdown your computer. By doing this, not only will the conflicting program (whatever it is) be shut down, but Windows will automatically unmount the external drive.

Turn the computer back on with the external drive still attached and then attempt the "Safely remove hardware" again.

This should work this time and you'll be able to remove your drive safely.

Thanks for using FixYa and Happy New Year!

Posted on Jan 01, 2011

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The quickest route would be to go through the shut down process on the computer. That will close out any processes that are still running. I would only do this if you are absolutely sure all the data has been transferred to the external drive. If you're not sure, leave it for a little while and check again later. Hope this helps : )

Posted on Jan 01, 2011

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