Question about Cuisinart EasyPop Popcorn Maker

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The popping plate won't heat up, but the arm turns.

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Sounds like the element might be burnt out hopefully you can exchange it

Posted on Dec 31, 2010

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1 Answer

Rocker arm specs


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Kenmore microwave 721.80803401 rotating table pops up and stops turning.


I would bet the arm ("ring assembly") is either worn or warped from heat? and is not meshing well with the motor shaft or glass tray.

That is part number 4351W1A003A and you can get it for only $6.30 (compared to over sixteen via Sears) from Tritronics.

The motor is part # 6549W1S018C and if it's the culprit, you can get that for $24.84 from Tritronics, compared to almost thirty-two from Sears.

You should look again and see how loose the arm is on the shaft and which might be worn or warped or out of perpendicular. I think that one of these is the problem.

We're happy to help you with free advice and we'd appreciate your thoughtful rating of our answer.

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2 Answers

Popping plate not heating up


Remember the strirring rod connects to the motor, but the heating element connects via the two prongs in the rear, so the motor can run without the heating element turned on (turn on the base without the plate on...the motor runs fine). Try reattaching the plate...it needs a good connection to the connectors in the back. It should heat up pretty quickly. Also, if you put the heating pad in the dishwasher, make sure it is dry and that the contacts aren't tarnished.

I'm certain over time the contacts will get loose and the popper will stop working, but our is going fine after a year.

Also, be careful not to drop the base...lots of cheap, hard plastic that will break and rattle around.

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Otherwise, the magnetron will be ruined, and that drives up the repair cost.

If you or a friend decide to work on it, we have *critical* safety, disassembly, and troubleshooting info at our site, and our link is at our listing here on FixYa: http://tinyurl.com/yzjozk

You can order parts here: https://www.mcappliance.com/partorder.aspx

To contact Magic Chef about getting an *authorized* servicer, see: http://www.mcappliance.com/contactus/contactus.asp

We're happy to help and we appreciate your thoughtful rating of our answer.

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PLease open the housing of turn table motor at bottom of the oven and check for the AC input voltages on motor terminals as specified on sticker on motor. for no heating please check fuse between high voltage transformer and high voltage capacitor. Also check high voltage Diode and Magnetron.Please please don't try to measure voltage on terminals of magnetron.

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