Question about Jenn-Air Microwave Ovens
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Posted on Jan 02, 2017
It's usually probably a failed turntable motor, but you should double-check the coupler, too.
We actually have the complete service & repair manual for this model at our site: http://www.microwavedisplay.cm/r930ak_aw_sm.pdf
You can order a new motor via Tritronics at http://www.wehaveparts.com
We're happy to help and we appreciate your thoughtful rating of our answer.
Posted on Feb 11, 2008
I have had the turn table motor go defective in microwave ovens.
Normaly, before ordering a new motor, I always checked to make sure that there was power going to the motor assembly. I never had a power drive failure to a motor so-far. When they did not spin, the motor was defective. But, one day there will be a first time for me.
The fix was to purchase a new motor from the manufacture and install it. In some cases, I had to also replace the spindle key because the original broke when trying to remove it when removing the motor assembly.
I suggest that for servicing a microwave oven, you give it out to a service center to have the work done. There are safety issues when working on microwave ovens.
Posted on May 26, 2008
I have the exact microwave you do (ems8000w), the motor failed and I found this one worked perfectly as a replacement.
The original is impossible to find.
1 x 120v Microwave Turntable Motor 6RPM 4W # F63265G60AP (F63265G60AP) = $14.99
Posted on Aug 01, 2008
The turntable system
consists of the motor, the coupler, the turntable support with rollers,
and the tray.
You can see and hear a video of how a turntable motor should sound when you rotate it by hand.
If yours is not set to be off via the control panel, and it won't rotate or it sounds like it's grinding, etc., you may have a bad motor or plastic coupler.
To replace either, you need to unplug power, then remove the bottom cover of the oven.
You can usually find helpful exploded view diagrams and order parts by entering your full model number here.
There should be a "mini-manual" (tech sheet) hidden inside the unit behind the control panel or hidden on the left side behind the grille, which is very helpful when troubleshooting, testing, and locating components.
At our Web site, we have a video available showing how to remove a typical over the range control panel assembly in under 5 minutes.
We're happy to help you with free advice and we'd appreciate your thoughtful rating of our answer.
Posted on Dec 16, 2008
Tips for a great answer:
May 31, 2017 | Panasonic Microwave Ovens
If you were to log on to the
manufacturer's web site, I think you will be pleasantly surprised as
usually one is able to download, by model number, Customer
Instruction Manuals, list
of Dealers for spare part supplies as required.
The information is normally free of
I hope this helps.
I suspect the turntable motor has failed.
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