Question about Xerox Phaser 8400 Laser Printer

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Xerox Phaser 8400 light stripes

I have done everything. My Serial number indicates that I do not need to download the driver update. I have run the cleaning feature 30 times. I downloaded the jetfix from xerox to clear out the print heads, ran a clean cycle again. Still didn't work. I turned it off overnight, ran a cleaning cycle, still doesn't help. Wiped off blade. I'm using regular paper. It is a problem with the Cyan only. Any ideas?

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  • sspribyl Jul 08, 2008

    How do I run the jet substitute

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Your print head is in ned of replacement.
If you have done all you have, not much more that can be done.
You can try running that eliminate stripes a few times, and also in that area try the Jet Substitution, and see if you can open new jets to bypass the blocked ones.
after that, your print head would need to be replaced.
Wish I had a better and cheaper answer.

Posted on Jul 08, 2008

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pineworks
  • 4041 Answers

SOURCE: Xerox Phaser 8400 first page blurry

8,009.4x:CAP_FAULT_MP_NO_ CLUTCH_STALL:

  • The media path motor has stalled while moving without the clutch engaged.
33,001.4x - TM_DEV_FAULT_MPT_WIDTH_VALUE_TOO_LOW
  • Tray 1 status:
1. Check the wiring and connectors from the front door to the I/O board.
2. Run the Test Tray 1 Width Sensors.
3. If the test fails replace the front door.
4. Replace the I/O board.

08.055.44:
  • The media path drive module has stalled while engaging the head tilt.
37,008.44:
  • The Preheat preheater is not drawing the expected power from the supply.
Run the Preheat Heater test, check the wiring. If test fails and no apparently problem is evident, replace the preheater.

05,002.42:
  • Problems with the Y-axis. It could be the belt,motor or the drum.
7,008.4x: PM_FAULT_HEADTILT_NOT_ ENGAGED
  • The printhead tilt is not engaged, so it didn't tilt back properly or the printhead is stuck in the tilted position by the tilt lock arms. The process motor gear train getting out of sync can also cause this error.
1. Try rebooting the printer.
2. Check for an obstruction or damage in the process gearbox.
3. Ensure the gears are correctly aligned and homed. If faulty replace the process gearbox
assembly.
4. Run the Tilt Axis Drive test to test the headtilt.
5. Run the Head Maintenance Wiper Clutch test. If the test fails, replace the wiper drive clutch.
6. Run the Wiper Axis Drive test.
7. Replace the exit assembly.

7,010.4x: PM_FAULT_HEADTILT_HOME_ERROR
  • The printhead is stuck in the tilt position by the tilt arms. The process motor gearbox being out of sync can also cause this error.
1. Reboot the printer.
2. Verify the lock arms rotate correctly.
3. Check for spilled ink around the printhead.
4. Check the process motor gears for damage. Ensure the process gears are correctly aligned and homed.
5. Verify the process gear box, process shaft, and drive module shaft are at home position.
6. Verify the headtilt gear will engage, see the home positioning procedure on page. You can manually engage the headtilt gear.
7. Run the Tilt Axis Drive test.
8. Run the Process Motor test.
9. Run the Head Maintenance Clutch test, if the test fails replace the clutch.
10.Run Wiper Drive test. If this fails inspect the wiper drive system.

Posted on Jan 30, 2010

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1 Answer

Which and how to install driver for xerox 8400


You can download the Xerox printer drivers from their support WEB site. Then click on the downloaded file to install the printer driver.

Please click on this link and select your model printer to download :-

http://www.support.xerox.com/support/enus.html

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Xerox Phaser 8400 prints pdfs in half page


I've seen this issue on some of my other Xerox machines (not the 8400 specifically). 9 times out of 10 the solution is to update both the printer driver to the newest version, as well as updating Adobe Reader to the newest version.

Here are the links to each:

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May 04, 2011 | Xerox Phaser 8400 Laser Printer

1 Answer

Phaser 8400 only prints first page of multuple page print job. help!!!!


I would reload the driver, or switch drivers. Best on an 8400 to be using the most current PS driver. You can find it on the Xerox.com site.
Just click Drivers and downloads, then in the search box type in 8400.
Then click drivers and downloads once again and download the newest driver.
I hate to ask you to do this, but that also sounds like machine software ( firmware) corruption and shutting it off and on could cure your problem also, But yes I know, that wastes ink.

Jan 06, 2010 | Xerox Phaser 8400 Laser Printer

1 Answer

Clean an 8400


Replace the maintenace kit and then in the menus run eliminate light stripes and eliminate smears.
There really isnt much else to do.
What you do when you run the light stripes and smears modes the machine removes all the ink from the print head, turns on a compressor and blows out the jets on the print head.
There really isn't a "cleaning " procedure as with a laser printer. If the maintenance kit is good, it pretty much maintanes itself.

Jan 06, 2009 | Xerox Phaser 8400 Laser Printer

1 Answer

Xerox 8400 light printing


No, If one lamp goes out they both will not function. They do not have anything to do with print quality.
You may have a bad maintenance kit. but more than likely you have a bad print head.
Run the cleaning , eliminate stripes and eliminate smears modes. But more than likely the print head is bad. I would say a bad print head is about a 95 percent chance of causing your problem.
The halogen lamps only heat the drum, and if one was bad the machine would fault out with a 15,004 code.

Oct 11, 2008 | Xerox Phaser 8400 Laser Printer

1 Answer

I have a phaser 8400 banding problem. Actually reverse banding. It is ligher ink vertically along left margin and an inch from right margin. Is this a drum problem? It notes I am low on ink and have only...


nope its not a drum problem, That drum never goes bad. You are having a problem with some blocked jets in the print head.
You can scroll through your menu to troubleshooting and there are cleaning modes to eliminate light stripes and to eliminate smears.
Run the eliminate light stripes maybe 2 or 3 times. If that doesn't work, then try the jet substitution mode.
That is better described at Xerox.com, click support, then enter phaser 8400 in the search box, click support again and then enter
"jet" in that search and follow the directions.
If those do not work then your print head is most likely bad. Thats more likely if you have used non xerox ink sticks.Being low on ink should only give you a message that its low.

Aug 25, 2008 | Xerox Phaser 8400 Laser Printer

1 Answer

Jet substitution


You want to try something different.

1. Go to www.xerox.com
2. Click support and drivers.
3, In the search box type in Phaser 8400.
4. Select Drivers and downloads.
5 Scroll down and find Jetfix snipit, and download that, follow the procedure, maybe more than once.

The price from Xerox is $750 plus labor to replace the print head.
You can also look up service dealers in your area on the xerox website. Most will get you the print head and labor much cheaper. I emphasise the MUCH portion of cheaper...

Jul 08, 2008 | Xerox Phaser 8400 Laser Printer

1 Answer

Xerox Phaser 8400N Printing Stripes


When you go into the eliminate light stripes there is also a mode called Jet Substitution. You can sometimes bypass the bad jets.
If that does not work then the print head will most likely need to be replaced.
You can replace the printer for less than the cost of a print head normally..

Jul 08, 2008 | Xerox Phaser 8400 Laser Printer

1 Answer

Dull red on a Xerox Phaser 8400


That normally is a print head issue and replacing the print head is the only resolution I have had that resolves that problem. Sometimes the red will be almost maroon, other times it will be orange.
But is should normally be a pure red.

Jun 20, 2008 | Xerox Phaser 8200 Laser Printer

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