Question about Dyson DC25 All Floors Bagless Upright Vacuum

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We haave a clogged Dyson DC25. The clog is in the nose leading from the beater bar..... help! how do we unclog the hose?

Posted by Anonymous on

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Hi there,

Sorry to hear you're having a problem with your DC25. You should be able to resolve the issue by following these simple steps: http://www.dyson.co.uk/support/help.asp?article=1934&product=DC25-ALLFLOORS

However, if you're still experiencing difficulties, please get in touch with us, free, at 08002980298 (UK), or 1866MYDYSON (US), so we can run through some checks over the phone.

Kind regards,

Jack
Dyson Customer Service

Posted on Jun 09, 2011

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Dyson DC25 brush won't spin when touching the floor. If I lift it off the floor it spins, once it touches the floor it stops. Any idea what the problem is?


I can think of three things that could be wrong.

The easiest one is that the brush has hair and fluff wrapped around its bearing. This happened to me and was causing a burning rubber smell. Turn it over and remove the base plate. Lift the belt by putting a piece of cord under it and slide the brush out. Remove one end of the brush and slide the spindle out. Clean all the hair out and reassemble.

The internal drive belt is worn, or the nylon bush that it runs on.

The clutch is worn out.

The last two are not as easy to fix as the main drive belt is enclosed in the centre of the clutch. There are videos though that show you the process. Have a read and a watch, but try my first tip first.

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  • Mar 18, 2016 | Dyson Vacuums

    1 Answer

    How to get suction to wand


    Pull up the wand fully and you should hear a click. If not, make sure that the hose is not kinked. See this video: http://www.dyson.co.uk/support/dc25/dc25-irsvsye/my-machine-is-not-working/jammed-wand-video to find out how to unkink the hose. hope this helps.

    Aug 14, 2014 | Dyson DC25 Multi Floor Upright Ball...

    1 Answer

    Dyson dc25 is making high pitched sound after i cleaned filters. I have checked the hoses there is nothing clogging it. need help


    Hi there,

    Sorry to hear you're having a problem with your DC25. Please get in touch with us free on 08002980298 (UK), or 1866MYDYSON (US). We can run through some checks over the phone and provide further assistance.

    Kind regards,

    Jack
    Dyson Customer Service

    Jul 22, 2011 | Dyson DC25 All Floors Bagless Upright...

    1 Answer

    NO SUCTION FROM MAIN PART OF VACUUM. THERE IS SUCTION FROM THE WAND


    You have a clog in the hose that goes from the head up to the intake of the cylider. Most likely right as it leaves the beater head.

    1. Turn the unit on its side so that you can see inside the beater head. You will see funnel shaped opening that then goes to a hose. This hose then take the debris to the top of the cylinder. The clog is before the the area where the wand hose heads up to the top.

    2. Remove the short hose in the head and shake it out to remove the debris. Do this in an area where dust wont be an issue. There is likely a small rigid item blocking it at an angle that will cause dirt to build up. Make sure this gets removed or you will have the same problem again.

    3. Reinstall the hose as it was before.

    4. Test to make sure it all works

    Jul 02, 2011 | Dyson DC25 Vacuum

    2 Answers

    Just put together my dyson dc25 and beater bar wont spin


    Hi there,

    The brushbar on your DC25 can be switched on for vacuuming carpets, or off for vacuuming hard floors.

    To turn the brushbar on or off, use the silver button located to the motor on/off button. Information on how to operate DC25 is provided in the user guide supplied with your machine. You might find this link useful if you don't have your user guide to hand: http://www.dyson.co.uk/support/help.asp?article=1575&product=DC25-ALLFLOORS

    Hopefully this should resolve your issue. If you require any further advice on using or maintaining your DC25, please get in touch with us, free, on 08002980298 (UK), or 1866MYDYSON (US), so we can provide the assistance you need.

    Kind regards,

    Jack
    Dyson Customer Service

    Dec 09, 2010 | Dyson DC25 All Floors Bagless Upright...

    1 Answer

    No suction - Dyson vacuum


    Hi If the Dyson is throwing out dirt at the back, it could be three possibilities:
    1) The main floor head suction channel is blocked. Check the sole plate where the beater bar is, or if you have a cylinder/pull along model check the floor heads and main extension pipes.
    2) Check all the inspection tubes especially the bottom part where the main handle hose is. Also check the filters are clean as well as the Cyclone shroud honeycombs are completely unclogged. Use of the upholstery brush is ideal for dust removal on the cyclones.
    3) Check the main inspection areas on the Dyson as sometimes a back log of clogged dirt can get stuck. Also check the dust channel points when then bin is taken out.
    Hope all this helps!

    Jun 19, 2009 | Dyson Vacuums

    1 Answer

    DC07 works with the hose - but not when upright


    Check the actual brush bar is moving. If it is then there's definately a clog and it could well be behind the beater bar. If you can remove the sole plate (which is the grid in front of the beater bar) then undo it and check dirt behind the beater bar, belt and main dust channel. Also check the main inspection air ways and if the beater bar is clogged with hair, clean it off.

    Mar 31, 2009 | Dyson DC14 All floors Bagless Upright...

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