Question about GE GSS25LGM Side by Side Refrigerator

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Unable to get water out of the door dispenser

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Could be several items.... 1st you want to make sure you have a good filter in the unit if you havent changed in a while could be a problem... 2nd alot of the g.e. models have dual water valves and it could be the water valve solenoid is bad... if you have mechanical capability you can go to rear of unit and disconnect the line going to dispenser and hold a cup at valve and have someone depress the dispenser .... if you are getting water there that eliminates the valve and the actual dispenser switch ...if you are not getting nothing will need to test for 120 volts ac current and make sure the valve is getting power when you hit the dispenser lever. if no power the problem is going to ne the actual dispenser switch ... hope this helps service tech 18 years

Posted on Dec 31, 2010

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Your water line could be frozen in the door. You can disconnect the line under the unit before it goes into the door at the bottom hinge. Push the dispenser button and see if it comes out there. If it does leave the door open till it thaws. Covering the opening with a blanket will prevent the loss of cold in the freezer.

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disconnect the line to the water dispenser at the water inlet valve on the back where the water supply comes in and try the dispenser. if you hear the valve work but water doesn't come out, the valve is bad. If you don't hear the valve, the dispenser switch is bad

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The water lines might be frozen. The found the water lines in my fridge behind the bottom drawers and used a hair dryer to melt the ice.

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I have a Hotpoint hss25gfpe ww fridge with ice and water in the door. The ice works, but I am unable to get water. Why can I not get any water? The serial # is tf261776 if this is needed.


Most water dispensing fridges have a tank in the fridge to keep the water cold. If the fridge temp is too low it might freeze the tank and stop the water from dispensing. Also check the water filter to make sure it is not frozen. Water filters should be replaced every 6-12 months, if it's been longer than that it might be too full of dirt to allow water past. It also might be the water inlet valve is not opening.

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