Question about Yahoo Mail
Your Yahoo mail account has apparently been hacked. This has been a rapidly escalating issue with web-based e-mail accounts over the past few months. Someone either knew or figured out your password and changed it to lock you out. This gives them unfettered access to all your contacts, and allows them to use your account to spam.
The first step is to use the Yahoo process for this problem. Go directly to mail.yahoo.com (don't use any shortcut you may have that includes your logon info), and then click on the link "I cannot access my account." You'll get another screen that asks for a reason for your inquiry...select the "My account may have been compromised". Then you get another screen asking for your e-mail address/Yahoo ID, and to enter a Captcha phrase (funny looking letters). Follow the instructions from that point to reset your password. They will ask you for your "secret questions" and for your alternate e-mail which you provided when you signed up.
Once you have reset your password, you should also change your secret questions, and assign another alternate e-mail address for notification.
If none of this works, you'll have to completely shut down your Yahoo account and set up another e-mail account, which is another procedure entirely.
Hope that's helpful.
Posted on Dec 31, 2010
I would request you to first enter the email ID and click on forgot password. There it is ask for security question which you have set at time of creating the yahoo account. If you able to answer the security question, you can gain access to you account successfully.
Let me know if you still have issues.
Posted on Dec 31, 2010
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Posted on Jan 02, 2017
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