After my laptop constantly froze i decided to reboot it using the samsung recovery 5 which is installed on the drive, unfortunatly it now claims it cannot be found even though i used it last month after my partner managed to download every known virus to man on it, can it be found or can i purchase a startup disk as the laptop is only 2 months old. Any help or advise would be greatly appreciated.

can't you use the recovery program in the laptop?
How to Use Samsung Recovery Solution 5

see this steps and proceed .God bless you

1. • 1 Download a crisis recovery program designed specifically to restore damaged or otherwise non-functioning copies of Phoenix BIOS. Read the instructions for using the recovery program to make sure that no specific changes or configurations need to be done to it before it is used.
     
   • 2 Place the Phoenix BIOS recovery program and its files onto a blank disc or a USB drive according to the program's instructions (this usually simply consists of extracting the files from an archive.) Once the program and its files are in place, insert the disc into the computer's drive or plug the USB drive into an available USB port.
     
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   • 3 Hold down both the Windows key and the "B" key on your keyboard and press the power button on the computer. (On some laptop computers, you will need to press the "Fn-B" keys instead.) Wait for the disc drive light or the USB drive access light to start flickering to show that the computer is accessing the Phoenix BIOS recovery program, and then release the keys.
     
   • 4 Wait patiently while the Phoenix BIOS recovery program overwrites the damaged sections of the motherboard's current BIOS installation. Depending on the computer and the recovery program used, the computer may or may not reboot once BIOS recovery is complete. If the computer does not reboot on its own, wait at least 10 minutes before manually restarting the computer to make sure that you do not interrupt BIOS recovery. Eject the disc or remove the USB drive before rebooting to prevent accidentally reloading the recovery program.
     
   • 5 Reboot the computer and watch to make sure the Phoenix BIOS screen appears as normal. Once the BIOS loads properly, your operating system should launch as normal.
     

Reset with f11?

Glad to help YOU!

First thing first - you have to check if your machine has a RECOVERY PARTITION. Usually it's a D:\ drive and it's called like RECOVERY or FACTORY_SETTINGS.
You can access it by rebooting the machine and watching carefully the boot screen; it will write there to PRESS F12 or F11 to reach the factory settings.If your machine doesn't have a Recovery Partition, there's nothing else to do but to wipe out the hard drive and to re-install your operationg system.

GOOD LUCK!

Sounds like you may have 2 problems, that is
1) corrupted windows installation or faulty Hard drive causing the constant reboot.
2) faulty CD drive or dirty laser or dirty disks.

You could try pressing F10 when you see the vaio logo which will take you to the HDD based recovery options.
Test your cd/dvd disks in another machine to make sure they are o.k if they are you can try cleaning laser in cd drive.
Or if the disks are o.k and your cd drive is faulty you could use an external usb cd drive and set the bios to boot from an external drive.

That you can start in safe mode tells me that your problem is caused by some software/driver you have installed lately or in worse case by a virus. You can start by starting the pc in safe mode and uninstalling what you have installed the last couple of days or if you have the possibility, restore your system to an earlier date! if it doesn't help, you should back your files up then format the hard drive and install Windows from scratch. OBS. you might have the recovery partition on your hard drive!
Good luck!

Hi:
If the program is one that came with your laptop, you should have gotten a disk with programs and drivers when you bought this laptop,so that is what you need to find, If you dont have the disk, A replacement can be ordered thru HP.com, you will need the model and serial number of your laptop

Unfortunately , you are going to have to call Toshiba.
from the sound of it your recovery disks are failing and they have already formatted your harddrve

if you have created recovery disk before the deleting of the recovery partition u can format the drive from your bios and create a new recovery partition using the recovery disk if not if your pc has crashed and your recovery partition is gone u will have to get a new operating system software but if your pc is still stable just run the recovery manager and restore to factory settings and it will put recover partition back on your hard disk

If the laptop is new and won't boot, either take it back to the place where you got it, or else put the recovery CD in the drive and try to do a full install using the recovery CD. It sounds to me like you have a used or ex-demo laptop that someone wiped by doing the first part of an installation process to unpartition and then repartition the drive to wipe all data. Try rebooting to the CD recovery disk and installing a clean OS.

Good luck...