I purchased a Norton service extension for one of my computers and the computer still shows 27 days before expiry. I have 2 computers and made the mistake of buying a separate Norton package for each. Is it possible that the extension went toward my other computer? How do I fix the problem? The product serial number is GXKMFX9PC6MB. The order number is 1850877640.
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Turn off Norton Automatic Renewal service
This document provides you the steps to turn off or cancel the Norton Automatic Renewal service for your product to prevent future automatic billing and renewal. You may need to follow these steps if you have got a new Norton product and need to cancel the service on a previous product which you no longer use.
If you cancel the Automatic Renewal service on your current product, you must manually renew your subscription before it expires or risk losing your Norton Protection. If you have already been charged and want a refund, read Requesting a Norton Automatic Renewal refund.
Turn off Norton Automatic Renewal service
If you have purchased the renewal for Norton Antivirus you van click on renew now and enter the renewal code that you have recived in the e-mail of the purchase.
If you suspect virus on the computer go to the website www.norton.com/npe there you will get a Tool called Norton Power erasor Tool , You can Download and install that Tool . Then you can run that tool . Run a scan including registry scan .
use the account information you used to create the account. Once in there you can uncheck the product in the auto renewal feature.
I woudl also suggest telling the repair person they should be more informed. McAfee is not as good as norton in anyway. You also do not need to buy a new PC to get norton you can get it from a store as well.
I would also suggestyou lookign in to Avast! or AVG virus scan. They work better and use less computer resources (memory, cpu time, etc) than both norton and mcafee.
Do a system restore to a previous date where the computer worked fine. If u r using Vista, locate System Restore at the Start Search.
If u r using XP, right click My Computer shortcut icon, click Properties. Click System Restore to get into System Restore.
I would recommend losing norton. Norton is one of the most widely used anti-virus's today. They are easily hacked around and dont really pick up everything on your system. I would tell you to go with AVG. It is a free-ware anti-virus and you can also upgrade for a price. I have never had a problem with the free one. When I was the co-owner for a computer IT company, I would suggest AVG to everyone because it works the best that I have seen. Here is the link if you would like to read up more on AVG: http://download.cnet.com/AVG-Anti-Virus-Free-Edition/3000-2239_4-10320142.html
Also if you are interested in switching I have come up with a step by step for you to remove norton from your system:
Navigate to your "Control Panel" and click on the "Add or Remove Programs" icon.
Scroll down to Norton Antivirus in the text list once the full list has populated.
Highlight Norton Antivirus by clicking once on the text line. This should expand the listing and you will see a "Remove" button.
Click on the "Remove" button and then on "OK" when the system asks if you are sure. Restart your computer, if prompted, after the process is complete.
Navigate to your "Program Files" folder by clicking on "My Computer" and then the "C:" drive.
Locate the Symantec folder. This may be under the main "Program Files" folder or under "Common Files." Right-click on the folder and select "Delete."
Click the "Start" button on your desktop and select "Run" from the menu.
Type "regedit" in the text box. Do not include the quotation marks.
Create a backup of the registry files by clicking on "Files" and then "Export" from the text menu. Give the exported file a name that will identify it as a recent registry backup.
Click on "Edit" from the text menu and then click on "Find."
Type "Symantec" into the text box on the "Find" menu.
Delete each instance of Symantec found in the registry by right-clicking on the line and choosing "Delete."
Restart your computer. All traces of Norton Antivirus are now removed from your system.
if you brought it online you should have gotten a product key, and serial number. if you google "norton 360 redownload" it should take you a norton page or symantec page. enter "redownload norton 360" in search box and it should go right to it. now just enter product key and serial number and you should be good to go. ihave restored my computer a number of times and this is how i get my norton 360 back without paying again. hope i helped